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Hvac Repair reviews in Rexburg

  • F
    FIRST CALL JEWEL
    Everything seemed ok at first. We wanted them to install a gas line but were looking for an estimate first. They came out, looked at the house and said they'd have an estimate to me the next day. This was a Thursday. Friday evening comes, nothing, so I called and was told by the receptionist that Tony (the guy who was supposed to give us the estimate) was out of the office but would have it to me over the weekend. Even still, I asked if I could leave him a message, which she said was fine and I left a voicemail for him.
    Weekend comes and goes, nothing. I call again on Monday, and Tony's in meetings. Again, I leave a voicemail and am assured by the receptionist that he will get back to me as soon as he's out of his meeting. Monday comes and goes, nothing. Tuesday I call again, get ahold of Tony finally and he says, "oh, uh, yeah I'm working on that today. I'll for sure have you an estimate by 5pm today." First thing - it's been 5 days and you haven't worked on it yet? When you told me it would be one day? Second, I'll believe it when I see it.
    Tuesday comes and goes, nothing. I call Wednesday, am greeted by the same receptionist with the same "How can I make you smile?" greeting. Something they clearly don't actually WANT to do, because I was told again that Tony was in a meeting and I could leave him a message. I tell her that he has been completely unresponsive and asked if there was any way I could be given more surety that he would, in fact, respond. "Sending you to his voicemail is really all I can do." So I leave him yet another voicemail, and by this time our project was crunched.
    This was a Wednesday. I called another service (Diamond K Heating and Plumbing - excellent, excellent service) and they came out within an hour and sent me an estimate within 3 hours. They came back and did the work two days later, which is a good thing because I STILL haven't heard anything from Tony and it's been over a week since he promised he'd "for sure" have me an estimate. Not even do the work, I just wanted an ESTIMATE. 
    First Call Jewel's responsiveness was terrible. Their customer service was superficial and follow-through was non-existent. I can't speak to the work they do (who's fault is that?), but if it's anything like their customer service then I recommend anyone and everyone else first.
    - Chris M.
  • A
    FIRST CALL JEWEL
    We own several rental homes in Rexburg. One of them had a shower that was not draining. I went to investigate and could see that the entire water removal system was badly corroded. I determined that the tub needed to have a trap installed. Though I have experience in home repairs I am by no means an expert. The pipes all appeared to be in really bad shape and needed to be replaced. We called up our regular handyman and asked him come look at it and give us his opinion but he was unavailable. So we hopped onto Angie's List and searched for a plumber. We decided to call up First Call Jewel and asked them to come check out the problem. Bruce came out and suggested we completely replace all the drainage pipes (which is the conclusion that I had already drawn) and gave us a price for several different options. We selected the one that we felt would be best, paid him on the spot with a debit card, and did the work that day. We were very impressed by the work that was done and we have used them on two other occasions since.
    - Brock H.
  • B
    SPRINTER HEATING & HYDRONICS
    The job went very well. The service guy showed up and worked quickly and professionally. He treated our house with respect and took measures to make sure nothing was damaged or ruined. He even wore shoe covers so he didn't track dirt and snow through our house.
    - Paul H.
  • C
    REXBURG PLUMBING & HEATING
    Rexburg Plumbing and Heating serviced our furnace. I checked up on the
    work they performed and I wasn't too happy. The furnace had been cleaned
    well, but they didn't fix the problem with how the previous filter had
    been installed. The issue was the filter didn't have proper service area
    around the edges to seal properly. Instead of fixing the problem they
    just shoved in place what looked to be an old filter that was torn in
    half.
    I paid the bill, but I don't think I will have them do any
    more work for me. I'm looking to have A/C installed in the next year,
    but I may have to go somewhere else.
    - Paul H.
  • A
    FIRST CALL JEWEL
    They were professional and did the job much cheaper than I thought it would be. Everything is still working. I used them for a heating job in the past. They know what they are doing and give the price up front. They have the parts on stock. There is no hassle. They are a good service.
    - michael d.
  • A
    HIGH COUNTRY HEATING INC
    When we had originally called around, everyone was only concerned about getting paid. But when we called High Country Heating & Air Conditioning, the first question was about the problem. They were the most affordable and on the first visit he replaced a part that did a temporary fix, he came back the next day and replaced the motor at no extra service charge. He was very respectful and was interested in solving the problem. I highly recommend him.
    - Sterling G.
  • A
    Modern Plumbing, Heating, and Electrical
    They did a wonderful job. They were on time. If going to be late they called to let me know. They were friendly & very efficient. I would definitely call them again if the need arises.
    - Jean L.
  • A
    PERFORMANCE HEATING & AIR COND
    unknown
    - Jamie B.
  • A
    REXBURG PLUMBING & HEATING
    unknown
    - Bud F.
  • A
    FIRST CALL JEWEL
    unknown
    - Joel J.
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HVAC Contractors in Rexburg

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