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Travel Agency reviews in Pocatello

  • A
    I desperately needed a rush service on my passport. I was leaving for Mexico in less than a week as a nanny, and the people that I work for had already purchased my ticket when I realized that my passport was expired. I live over 10 hours from the closest passport agency so going there was not an option. Not to mention it was just before Christmas and I was scheduled to leave New Years Eve, and the passport agency is closed from Christmas Eve until after New Years. I looked up my options online, and started searching for expediting services and companies. There were many bad reviews on companies, and the ones that I called either did not answer or had someone that spoke very broken English, so I was not sure if this would work out. Then I ran across Sam's Passport and they had great reviews. I called and someone actually answered and I could understand them. They sounded knowledgeable and told me exactly what paperwork and documentation I needed, how to arrange it and how to get it there. I had recently renewed my drivers's license and only had the temporary paper copy, which does not meet the requirements for the passport agency, but the person on the phone let me know what else I needed to include for proper identification. They also did not try to oversell me, and what I needed. Since it was just days before Christmas, and the trip was planned for New Years Eve I thought that I would have to pay for the 24 hour service, but the person on the phone assured me that the 2 day service was adequate for my needs. She also said that they would call when they receive everything. I got everything that I needed together, and brought it to my local passport office for their signature, paperwork, and seal. They woman that was working looked very surprised when I asked to send it out myself. I told her my situation, and she shook her head in disapproval. She stated that she had a man the prior week use a different expedited service, and did not receive his passport on time and missed his trip because of it. This statement made me very nervous, but I had no choice but to trust this company to save my job. I overnighted the sealed envelope on a Tuesday, they called to tell me that they received it the next day as scheduled and that they would be going to take it to the agency the next day (Thursday), and would be complete within two business days (Friday). I then got a call later that day (Thursday) that my passport was complete and had been shipped out and to expect it by Friday afternoon. I was very, very happy and a big stress had been lifted off of my shoulders. I received my passport in the mail that Friday, and even discovered that they had placed a plastic removable protector with their logo engraved on my passport. I was able to go on the trip, have fun, and keep my job because of Sam's Passport. I cannot say enough about their services and professionalism! I would definitely recommend them!
    - Nicole B.
  • C
    - Sheila R.
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Travel Agents in Pocatello

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