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Signs for Business: 4 Things to Consider

blank signs in a yard

Printing reviews in Pocatello

Real People ~ Real Reviews ~ Real Results

  • I have a small craft-related school in my home and decided to try renting a kiosk in our mall during August to showcase my programs and attract new students. In June, when I signed the contract with the mall, the mall's operations manager  recommended that I have a rigid sign made by this company. I was told that they understood the needs for the kiosks such as appropriate materials and sizes, and that they did good work. That day I went over to the company and spoke with someone about the sign. I was told it would cost about $70 and that they needed 2-3 days to make it. I told them I would need it before August 1. They told me it wouldn't be a problem.
    I had problems with an inexperienced graphic designer who used a specialty font for which she did not have legal rights and for which I could not afford to purchase commercial rights, so I had to find another designer and another, less expensive font. This designer didn't give me colors that I liked for a sign, but Sign-Up bills itself as a sign and graphics company, and I asked if they could change the colors slightly. They told me on the phone that this was not a problem and they could include it in the price. This was around July 15, when I sent them the pdf of the sign.
    They never called me or sent a proof. I called several times, the last being on July 30 when I said I absolutely needed the sign by the morning of Tuesday, August 3 at the latest. As of 2 pm Tuesday they hadn't started the sign, and the quote was $142, twice their quote.
    They said that I hadn't given them the detailed info they needed, which turned out to be true, but they never asked for it. I had no idea that they were waiting for me to give them more information. If they couldn't do the job, or couldn't do it with the info I'd given them, they had a responsibility to tell me exactly what I needed. Instead, the sign maker shrugged it off and said, "Well, I had other jobs so I just didn't worry about this one." 
    Unless you're a mind-reader, I don't recommend using this company.

    - Hanna G.
  • They did a great job.
    - char y.
    - char y.
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