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Chimney & Fireplace reviews in Pocatello

  • F
    Idaho Stove Works, LLC
    I have had 3 separate dealings with this company and I should of got the hint the first go around but unfortunately they are the only ones who service pellet stoves in my area being that our stove is older. We were promised a call back the next day after each visit and be advised of the price of the part and schedule an appointment for the repair. On the first occasion I had to call and leave messages and never got a call back for 3 days and we had to wait 2-3 weeks before a visit could be scheduled, then on that day a call was received to reschedule due to being backed up which is understandable, and when they arrived they were able to repair without ordering a part. This experience was okay except for the delay in getting back to us.  The 2nd experience, again we had to leave several messages before a return call was received days later to schedule an appointment (1-2 weeks later) They came out and diagnosed the problem and said they would order the part and call us the next day with the price but it would be at least 2 weeks.  No follow up correspondence was ever received from them in that 2 weeks so we then called again and had to leave messages and wait for a couple of days before they got back to us only to advise us that the part never got ordered and they would order it that day(no apology) and they would have it overnighted. Again, no attempt to contact us until we called again after 3 days and had to leave other messages to finally get an appointment scheduled weeks later.  They never advised us the price of the part until after he already installed it and presented the bill.  The 3rd experience was this last one. We called and talked to her and explained the problem over the phone and was told it sounded like just the igniter had went out and was not that expensive.  She explained to me that they were backed up and the earliest they could schedule would be Jan 9, which was 3 weeks away. I immediately responded back to her to please schedule us for that day so we would have a spot before they got booked up again and was told yes it was scheduled.  Well,  on Jan 9 , again I called early in the am to find out an approximate time they would be out to my house but had to leave a message as well.  It needs to be noted their business answering service states their business hours are from 9-5 Mon-Fri. I had called at 9:30 am and left message and again at 1:30 in the afternoon leaving another message.  I waited all day with no show for the appointment or even a returned phone call.  I then placed a comment with the BBB later on that night.  The next day I get a phone call from the owner(after he is advised of my comments to the BBB) and he tells me my appointment was for the 12th (3 days later) which is unbelievable due to the conversation I had had with his wife over the phone making sure our appointment was made the earliest it could of been. I was told  by him that he had the part but he did not want to service us due to the comments that were made to the BBB.  My comments were not lies and not made up, this is exactly how our 3 different experiences, at different times, transpired.
    - Trena H.
  • A
    Idaho Stove Works, LLC
    I wanted to have my chimney inspected, as we had not had it done in quite a few years. Several years ago, I searched for a business of this type and wasn't able to find on in my area, so, I let it go. The Woodburning stove in my home isn't the primary source of heat in my home, but a very relied upon and quot;backupand quot;. I got the contact information from a local Woodburning stove dealer, contacted them and made an appointment. A few days later, they did show up, unexpectedly, but I believe the confusion as to date and time of the appointment was my fault. What I was looking for from them, was a stove door, to chimney cap inspection of the setup in my hour and I feel that is exactly what I got. They climbed on the roof, shined a VERY bright light inside, using a camera, they were able to show me just how bad off my chimney was. When service companies tell you and quot;Oh, yea, it's in bad shape (whatever that thing is) you kinda just have to take their word for it. Tough to know otherwise if it's not something you know about yourself, or its the inside of a 20 foot chimney. The bottom line is, they inspected it, found it to be unsafe to use, had photographs to back up the need for repair and justify the verdict of and quot;unsafeand quot;. These people were VERY friendly, professional and seemed genuinely concerned that I understood how serious the need for repair before next use was. Not for the need of their business, but for the safety of my family. Had I used this system without having it inspected this season, could have ended in a story on the news. The bad news is, the repair estimate is between 800 and 1000 dollars. As to the and quot;competitivenessand quot; of this estimate, I don't know as it isn't an expense I can take on right now. When the time comes for repair, I will broaden my search a little wider geographically so I can get some bids. Most often, I will go with whomever my gut tells me will do the best job all things else being equal. Even if I have to pay a little more, I would still probably swing in the direction of idaho stove works. Besides what I have told you here, I just have a good feeling about the kind of people they are.
    - Bob S.
  • A
    Fireplace Outfitters
    Removal of the old gas fireplace was predictably messy. The installer
    called to make sure I was home, arrived on time, and spread moving-style
    blankets on the floor before he started. When he left my house, he
    completely cleaned up the mess and took it with him. The fireplace did
    not have the backing I wanted so on the second visit, the same calling
    ahead procedure was used and all and quot;leftoverand quot; bits and pieces left with
    the installer. The result is a beautiful, functional, professionally
    installed gas fireplace.
    - Kurt C.
  • A
    Idaho Stove Works, LLC
    unknown
    - Wendy S.
  • A
    Idaho Stove Works, LLC
    unknown
    - Cindy F.
  • A
    Fireplace Outfitters
    Craftsmanship is absolutely beautiful. I waited 3+ weeks for the blower for my insert because it was back ordered, but other than that the installation went smoothly.
    - Jodi C.
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Chimney And Fireplace Contractors in Pocatello

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