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Auto Service reviews in Pinehurst

  • C
    Lake City Ford Lincoln Mercury Inc
    My three month old 2014 Ford Escape leaked what appeared to be hot antifreeze all over the driveway after a short 7 mile drive.  The coolant tank was down, so I filled it back up to the proper level.  It continued to leak several more times, so I took it in and explained the problem to the service advisor.  They told me it was probably just leaking air conditioner fluid.  (hmmm, I thought freon was a gas.)  They kept the car and arranged for me to get an Enterprise rental car.  After 6 days, I finally got a call that my car was ready to pick up.  They had repaired a leaky air conditioner hose.  In the meantime, I had received a notice that the GPS/Entertainment module was due for an update.  I was disappointed that they hadn't automatically done that update, but they reluctantly did do it before I took the car.  They said it would take an hour, but really took about 1 hour 40 minutes.  If the car wasn't under warranty and there was another nearby dealer, I would certainly go elsewhere for service.  They were very unimpressive.
    - Mary W.
  • B
    After my brake warning light came on, I scheduled an appointment to take my BMW into Camp BMW, the closest BMW dealer.  The service advisor was polite, took my information and set me up with a loaner vehicle while my car was being serviced.  I got my car back 3 days later and they had replaced the brakes and washed my car.  The work was done as expected, but nothing extra or exceptional.  I had asked if they hooked it up to the computer to provide me with the code I need to use my bluetooth, but I did not get that.  Since Camp is the only dealer in the area, I will go definitely go back.  I was pleased with the service, just didn't get anything exceptional or unexpected.  The BMW prices are high, but that just goes with the territory.
    - Mary W.
  • B
    it went very well. Standard issue of service. It tooks some time to get the parts but they always have to be ordered when you live in a rural area such as ours
    - susan c.
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Auto Services in Pinehurst

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