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Hvac Repair reviews in Nampa

  • A
    Western Heating & Air Conditioning Inc
    I had a leaking natural gas pipe in the garage wall, I called three places who were too booked for service, the third place I called suggested Western Heating & AC. I checked their reviews and they were positive, so I called. I spoke with Chris, he was extremely polite and professional, he was able to schedule me in within 3 business days, and gave me a reasonable ballpark estimate after I sent him a photo. Western technicians Kyle and Justyce showed up as scheduled and were also very polite and professional. I showed them the work and left them to it. When the work was complete, I inspected their work and it was a very high quality and clean repair. I was impressed, five stars! There were some issues I had with coordinating a city inspector to come the same day, and when I expressed some dissatisfaction, Chris responded promptly to set things in order to verify my 100% satisfaction. Quality people, quality work, and they follow through on customer satisfaction, I���m very pleased and added their service to my calendar for future seasonal maintenance. I highly recommend these people! Thank you Western Heating & AC, Chris Combs, Kyle Bendawald, and Justyce Goff
    - Michael M.
  • A
    Western Heating & Air Conditioning Inc
    It went great! Todd came out within hours of my calling the office and did a very extensive testing and evaluation of the entire system, explaining what he was doing and the results. No sales pressure, just gave what I felt an honest opinion. Josh came out the next day and measured all vents and furnace blower for air flow capacity. He calculated the proper size for the new unit, which was slightly smaller than the old one. Josh and Todd have excellent customer service, very personable, professional and listened to our concerns. Todd called his office immediately to get us on the schedule and booked us the following afternoon. John and David gave us a call before arriving ahead of schedule. I showed them where everything was and they promptly got to work with no breaks until they were finished. During the installation they found a crimped pipe created during the original house construction and repaired it. They said it could be part of the problem with a slow leak. Again, John and David were very friendly, great customer service and great work ethic's. They left the area cleaner than when they arrived. I hope Western recognizes these employee's for their great work. I would use Western again and highly recommend their service to everyone.
    - Darrel V.
  • F
    Western Heating & Air Conditioning Inc
    Very poorly. After they installed the new furnace, we smelled a natural gas leak in the furnace room which had not been present before the installation. We notified "Mr. Guinn" (the only person we had dealt with) of the gas leak, only to be told that "We needed to contact the "Installation Manager". (who ever that might be) Mr. Guinn gave us what he said was a direct line this "department" which turned out to be for the "front desk" which transferred us to a gentlement named "Dustin". We waited patiently for three days before they sent a repairman to address the issue. In the mean time we were left with no heat in the home during winter weather. We feel Western Heating and Air Conditioning should have moved "Heaven and Earth" to protect our safety and home by addressing the gas leak issue immediately on the day it was reported to them. Instead "Dustin" called 24 hours later to say the he could "Fit us in after his noon meeting". Needless to say we felt this lack of prompt attention to this gas leak was reckless and showed a total disregard for our safety. The gas leak problem was only one of several installation issues which were included in our written notification to Mr. Guinn of all the problems we had observed as a result of poor workmanship and lack of communication between the sales department and the installers. This lack of communication resulted in the unauthorized removal of our original furnace from our property. (We were going to use it in another location) Before the installers left on the day of installation, they were asked where our original furnace was. They stated they had taken it away earlier and did nothing to see to it that it was returned that day. This was an honest mistake on the part of the installers, but when our furnace was returned six days later it had been dismantled and seriously damaged due to rough handling. It was damaged beyond repair and now worthless to us. The original work proposal specifically noted that we wanted to keep our old furance. The installers also failed to install a condensate pump to support the new furnace (which was included in the initial bid proposal). this resulted in water flooding the floor and damaging wall next to it. The entire furnace is still improperly located in such a way that the door to the furnace closet cannot be closed properly. Over the last 90 days we have been shuffled from one department to the other. Repeated requests to speak to the owner went unheeded for months. Sadly when the owner did finally engage with us he made it clear by writing that our concerns were little more than quote: "...small issues you had". We had nothing to do with any problem which occurred, but you wouldn't know it from the attitude which appears to be from the top down at this company. For us, they did not live up to their website's claim that we would be served by ���friendly and respectful technicians who will treat your home with the highest level of care��� and ������will get the job done right the first time". It has been 90 days and they still have not be able to "get it right". We deeply regret our decision to retain the services of Western Heating and Air Conditioning. Kim Blough Markim Investments LLC
    - Kim B.
  • A
    A-1 Heating & Air Conditioning - Meridian
    A-1 HVAC did a great job. They figured out the problem and the solution right away. Now the house is very efficient to cool. And the cost of re-zoning wasn't very much. They did an assessment on my HVAC system and said the system is in very good condition. Before I called A-1, I called a different company and they told me that I had to replace the whole system. I'm glad I called A-1. Also, A-1 comes to my houses to do a check up on my HVAC systems about every 6 months, I don't even have to ask them. They are honest, good workers. I own 5 houses in the Treasure Valley, when ever I need HVAC work, I will always call them.
    - walter k.
  • F
    Right Now Heating and Air Conditioning
    They advised that my heater needed to be replaced, my water heater was corroded (in the interior bottom where no one could see) and should be replaced, and that my A/C unit would need to be replaced soon. Also, our insulation was insufficient. Weird that they perform all these services? I got a second opinion, and was told that my heater just needed a new $60 part - and it was fixed. This was over three years ago, and none of the things they advised would happen came to pass. The 2nd opinion person refuted everything they advised I pay to have done.
    - S H.
  • A
    Western Heating & Air Conditioning Inc
    I had never used this company before so wasnt sure what to expect but am so happy! Zach M. was such a great tech. His knowledge helped educate me on this old system and I was so impressed with the time he took and the detail he did in cleaning and servicing the unit. Very professional but so pleasant to work with!
    - linda p.
  • A
    DIAMOND HEATING & COOLING
    It was great and stress free. Al went over everything he did and provided me in detail on where I need to keep an eye on the system. He let me know his only concern was the capacitor on the AC unit was weak on the compressor side but he in no way pressured me into having it replaced. He was professional, courteous and truly had me (the customer) in mind and that was a tremendous relief. I would most definitely be using their services again and would recommend them to anyone looking for heating/cooling services.
    - Adam T.
  • A
    TML Service Experts
    Really well. My home is new construction, and upon firing up the AC for the first time, I got nothing. Their sticker was all over the HVAC stuff, so I called them to have them take a look. The unit had been installed just over a year previous (the home was on the market a while), so was just out of warranty. The tech came in, spent probably an hour and a half working out the issues (there was an electrical issue and a coolant leak), and did not charge me. Overall, my impression is that they stand by their work, and value their customers. I'll be using them going forward.
    - Aaron N.
  • A
    Carter Comfort Systems
    We have used Carter's maintenance program for the past year and have been pleased. The technicians are professional, friendly, and didn't try to "sell us" products or services we didn't really want. It is the type of service and professionalism that builds trust. Disclosure: we received a discount as part of this review, and while the discount incentivized me to post this review it did not have an impact on the content.
    - Ryan G.
  • F
    J & D HEATING & COOLING
    They sent out a guy who worked all one day. He worked on the wiring in the house unit and worked on the outside unit. He said the line from outside unit to the inside unit was plugged. He did not seem to know what he was doing. Two days later they sent out different guy. He said the wiring was all messed up. Spent the day again and ended up saying there was no Freon in the system; added Freon, found out later he should of added a sealer that would plug any small leaks. It worked for a while and now has quit completely. Cost a lot of money. The original installer said they did nothing right and over charged. We would of had him do it but he was not available, he is good and honest but very busy.
    - Don C.
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