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Flooring reviews in Nampa

  • A
    JSC Handyman Services Inc
    My first remodel in my home and it went really well. Jon was very accommodating and willing to work within my budget, giving me a couple of different quotes of work they could do. Once the work and budget was decided on, it went very smoothly. Ben did the majority of the work and he was very kind, professional, and open about what tasks were happening that day. I liked that they cleaned as they worked especially since it was a small space and my only bathroom in the house. I would totally recommend them to my friends and family and will be using them again in the near future for upcoming projects.
    - Alex H.
  • A
    Capell Flooring and Interiors
    I am so impressed with this company! They are honest, trustworthy and stand behind their work! While in the process of adding some hardwood, one of the installers they used made a mistake of cutting the existing carpet in our living room too short so it didn't meet up with the wood. We were expecting a battle, but Justin came in and took one look and without hesitation made the decision to do what was necessary to make it right, which in this situation meant replacing the entire piece of carpet in our living room. So often you find companies that try to shift the blame or try to cut corners or give some kind of temporary fix, but he was all about doing the right thing! I would 100% recommend this company to anyone! My hardwood floors turned out beautiful too! I could not be more pleased!
    - Lisa P.
  • A
    Rhino Restoration & Remodeling
    Couldn't have gone better. Ryan was a joy to be around and have at our house. He was punctual, professional and did exactly what he said he would do every step of way. His price was great and the floors are beautiful!!! We couldn't be happier. We will definitely be calling Ryan again!!
    - Rebecca W.
  • A
    Modern Remodeling LLC
    He was very professional, and his team was very courteous, polite and and respectful of our property and home.? The quality of the work was outstanding and Tony was very kind and helpful.? I would highly recommend him and his team!? Outstanding quality and great experience.
    - Pamela D.
  • A
    Dillabaugh's Flooring America
    The experience went very well. The sales consultant, Russ Ham, was wonderful to work with. I found Dillabaugh's prices a bit high but the quality of the carpet and the crew that installed it was worth it as well as Russ allowing me to keep many samples of carpet until I could make up my mind. Also, I appreciated Russ checking on how installation was going and following up the next day to see how it all looked.
    - Kim O.
  • D
    Dillabaugh's Flooring America
    The installation turned out to be a complete disaster and never was completed to our satisfaction. The project that should have taken three days (Dillabaugh's time estimate) wound up having our house torn up for nearly a month. Their original installer was totally unprofessional in several ways, not the least of which was that we came home unexpectedly to find him having a picnic in our house with his girl friend and their two dogs, music blaring, when he was supposed to be working alone. The laminate flooring had to be torn up and completely redone as there was a very obvious ridge across the entire width of the dining room where the underlayment hadn't been property leveled. The carpet installation wasn't bad except at the nail strips in the door ways where the nail points poke thru the trim boards, and the carpet is badly frayed where they apparently cut it too short for the strips to catch. After months of repeated calls and personal visits to both the sales people and store manager failed to have these things corrected, we finally gave up. We're now in the midst of a $60,000 kitchen remodel, including cabinetry and flooring. We understand that Dillabaugh's does both. We've contracted with other companies to complete our remodel.
    - Niki L.
  • A
    Modern Remodeling LLC
    All went as planned and on budget.  Quality professional work and innovative.  Outstanding granite and tile work.  I couldn't be more pleased.  Construction area was neat and clean with very little disruption to the rest of the house.  Easy to work with making an enjoyable remodeling experience.
    - Ben L.
  • D
    Nampa Floors & Interiors (Super Store)
    I went to Nampa Floors to pick out vinyl for two bathrooms. They have a beautiful showroom. Mitch was my salesman. They must be pretty busy. He started helping me but left to help another customer while I was looking at vinyl. I had to find him after I had picked one out. I asked him about measuring our bathrooms to be sure there would be enough vinyl. I said I'd be home all day. He did come out to measure fairly quickly. However, he never sent me an estimate.
    I called him the following week and left a voicemail. He didn't return my call.
    I called him again two days later. He apologized and said they were just swamped. I said maybe they were too busy for a small job like mine. He said he'd hate to say they were too busy for a job. He asked me questions about what kind of floor we had. (I had torn out carpet and he was trying to ascertain if we needed some kind of underlayment.) He was supposed to call back. He didn't call back but he did show up about two hours later. (I wasn't expecting him but he did get to see our floor.)
    I appreciate that he came to our house to determine what kind of subflooring we had. I was disappointed that I never did get an estimate. I ended up going to Dillabaugh Flooring in Nampa instead. I got the estimate the same day and our new vinyl is already in.
    - Kim W.
  • A
    Dillabaugh's Flooring America
    It went great! Shawn, the store manager, was my salesperson. He was very professional, helpful and friendly. He was willing to show me as many different kinds/patterns of vinyl as I wanted to see. He told me when the vinyl I picked would come in and he was right on. The vinyl was installed by Leo. Leo came when he was supposed to and did a great job. He was very friendly and professional too. Our new floors look wonderful. I am very happy!
    - Kim W.
  • A
    Nampa Floors & Interiors (Super Store)
    Our experience started well, got rough in the middle, and gladly
    finished to a fantastic conclusion. I
    waited to right this review in hopes that Nampa Floor would pull through a turn
    the job right which they happily did.

    We started our flooring shopping experience by walking into
    their floor show room and looking at their great variety of different
    floors. A salesman there was great and
    answered all our questions. We came back
    a week later ready to place our order.

    Once the order was placed, we paid 80% then and 20% upon
    completion. This is when the troubles
    started. It all stemmed from what seemed
    to be a bum contractor they were using. He
    did not show up when he said he would, sometimes brought his girlfriend along
    without really explaining to us who was not hanging around in our house. He was not supposed to reinstall our toilet per
    Nampa Floor policy, but did it anyway.
    At first, we thought he was being a nice guy. Turns out, it was installed wrong and started
    leaking.

    Now, we can understand a bum contractor. It happens.
    We just wanted Nampa Floor to help correct issues and help resolve some
    of our concerns. This entire time we
    were dealing with the same salesman who sold us the vinyl.

    Our salesman did a great job selling our flooring but seem
    to have a hard time dealing with our bum contractor. Our issues and concerns went on for a few
    months as we patiently worked with our salesman. Finally, after losing our patience, we called
    the store manager and explained what was going on.

    The manager was very nice and listened to all our concerns. He promptly made an appointment to see us
    personally that same day. We found this
    prompt response very refreshing. The
    store manager took ownership of the situation and quickly worked to fix the
    problems. He even went beyond issues
    that were theirs to fix to ensure we were taken care of.

    All this was done at their expense. They called in a plummer to reseat the
    toilet, replace some air vents even though that was outside the scope of their
    work, replaced some edging that was in the house before so it matched the new
    edging we just bought from them, and worked closely with us to ensure the
    project was done right.

    In the end we felt very well taken care of. I feel our experience was a rare one that is
    not normal for Nampa Floors. I plan on
    going back to them when I need the carpet in my home replace.
    - Brian T.
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Flooring Installers in Nampa

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