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Bathtub Refinishing reviews in Moscow

  • F
    We are in need of a new shower. We saw the Weatherite booth at a home show on a Friday and made an appointment for them to come to our home for an estimate the following Wednesday evening. The Weatherite home show rep took our information and said someone would call to confirm the Wednesday appointment. When no one had called by late Wednesday morning, I called them. I was told our name was not in their system, but they would be able to send someone out at the appointed time anyway. The sales rep was very pleasant and explained their product and company and gave us a price quote for the "basics" (e.g., shower walls and faucet fixtures), along with "options" prices (e.g., shower doors, shower seat, soap/shampoo holder). We thanked her for her time and said we'd think about it. We did like the product and it seemed to be a reputable company to work with; however, a competitor was coming the next day, so we wanted to compare the other company's product and price. **This is a small thing, but we thought it was odd that the Weatherite quote was just scratched out on a piece of binder paper - no "official" form or Weatherite letterhead. That would not have been a deal-breaker, however.** The sales rep followed up Saturday morning. We said we were still thinking about it, which was the truth. The rep said that her "manufacturer can only hold the quoted price until the end of the weekend." We were not ready to make a commitment so quickly, so we thought Weatherite was out of the picture. (By the way, Weatherite's quote was comparable to a competitor's quote.) The following Wednesday, I received a call from Jake. Jake said he'd like another rep to come out to remeasure the shower and give us a better price than we were originally quoted. We liked the product, so I eagerly said yes. A different rep came out the following evening. She quoted $1000 MORE than the orignal quote (yes, $1000 MORE). We told her we were very disappointed in the "better" price. She looked at the first quote and said that was their "cost," but she could still honor that quote. We were losing interest quickly at that point - they seem to be all over the place with their sales tactics and it seems the right hand doesn't know what the left hand is doing. What completely turned us off was when: 1. The rep advised (more like "scolded" us) that they (Weatherite) cannot keep coming out and giving us quotes (excuse me, THEY CALLED US). 2. I had to sign a form releasing them from the original quote. We were not given a copy of the signed form, 3. Hmmm . . . that's funny, we went to another homeshow the next day, visited the Weatherite booth, and were told that their quotes are good for one year. We did not solicit that information; the rep freely told us that. We're done. We will never work with Weatherite.
    - Robyn J.
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Bathtub Refinishers in Moscow

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