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Window Replacement reviews in Jerome

  • A
    DaBella - Boise
    Byron Pronchnow was great with. He understood all my concerns replacing windows and helped me problem solve how to get the job done.considering weather issues. I appreciate him advocating with the company on my behalf, so I could get things done just the way I.wanted.
    - Nancy E.
  • D
    Fast Glass installed the shower originally when we remodeled the bathroom four years ago. At that time, it took them 3 tries to get the job done right. After it was installed, it worked fine and looked great.
    When the caulking became brittle and needed to be re-done, I called them. The initial service call went fine, the tech showed up on time. Figured out what needed done, fixed a loose handle on the door. He told me the manager of the store would call and schedule an appointment to finish the rest of the work.
    After waiting for two weeks with no word from them, I called them to set up an appointment. After needing to call me back, Dave the manager arranged for the tech to be at my house on a Friday afternoon. I left work early and waited, and waited and waited. No phone call and no tech.
    On Monday, I contacted Dave and asked what happened. Well he admitted he should have called me and let me know they were going to have to reschedule but had failed to do so. But, they could come out that afternoon and do the work. I declined since I had already lost two hours of work waiting on them.
    Not a very professional way to run a business.
    - Nicole C.
  • F
    I contacted the manufacturer, who took months to come out and review the windows. They took a bunch of pictures, measurements and spent at least an hour looking at both sides of the window. A second crew came out several months later to finalize their findings. They called and asked if the installer had used their cable mechanism (required per their installing requirements). I told them I wasn't aware of the exact install, so they sent another crew to inspect that and found that no cable mechanism was used, thus voiding the warranty on the window.

    I called Ben and asked him to come back out and look at the window, fix it, replace it, whatever he could do to make it right. It took several phone calls and several missed appointments before he finally showed up. By then, the window center pane had failed, as well, since the whole window was leaning out from the house. Ben said he'd installed the window properly and couldn't do anything to repair or fix it. He said he's install a flat window for the cost of the window: $600!!!

    We decided to replace the window ourselves at a cost of $280 plus materials and a weekend of time. What we found when we removed the window installed by Ben was nothing but three (3) 2x4s toenailed at the top & bottom holding up the top of the window to the framing. Ben had installed three (3) angled 2x4s supporting the bottom of the window with nails. Two of the three were eaily removed BY HAND and the third one was the only piece of wood supporting the window on the bottom.

    I will never use Burley Glass and More to install, fix, replace or touch, in any way anything in my home again. 
    - TJ C.
  • A
    American Exteriors
    It went very well. They were very professional and treated us well.
    - Rebecca J.
  • A
    Idaho Home & Energy
    - judy m.
  • B
    American Exteriors
    They were very prompt. We have a flooding door in bedroom and my husband wanted it in obscured glass but the salesman didn't put that down. The price was a little high.
    - Rebecca J.
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Window Replacement Installers in Jerome

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