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Find Top-Rated Idaho Falls Hardware Stores

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Hardware Store reviews in Idaho Falls

  • C
    Home Depot Inc
    I walked into the store to grab some new light switches and paint for my house and it took about 35 minutes of trying to flag down a sales rep who wasn't doing anything but smiling and walking right by me as i try to ask him a question. This happens almost every time i go into the store to get any sort of item. The service was lousy at best but the check out times were fast so thats a bonus.
    - Kirk B.
  • D
    Home Depot Inc
    Still waiting!! We contacted Home Depot for a quote on July 15th and they were very prompt with sending someone to look at our damaged sliding glass door and basement window. We weren't excited about the quote for the door--as the cost was only $100 less than what we paid for the entire door and we only needed the section that slides. Unfortunately we couldn't buy a replacement directly from the manufacturer and decided to make the special order. The quote for replacing an old steel frame basement window was reasonable and we prepaid over $800 for the order with the information that the new door section and window would arrive in 2 weeks. My husband called August 17, but was told the items had not yet arrived but should be in the following Monday. We never received a call from Home Depot, so on Aug. 31st we visited the store. Our replacement door was there--not sure why no one called to tell us-- but it was damaged. It had been shipped with no protection and was scuffed with some paint stripped from the handles. With as much as we paid, we didn't want to accept any damage. Customer service wanted us to wait another 3-4 weeks for a replacement. Thankfully, a sympathetic employee agreed to swap it out for a stock door and complete the exchange internally. Our window is ready, but still no contact from Home Depot and no appointments (as of Sept. 4) for installation. I am considering cancelling the rest of the order and offering my business to someone else. Not sure if they will accommodate because I don't know if the window is a unique size. I guess Home Depot is too busy. I have shopped at Home Depot for years and have never had a problem. I won't stop shopping there, but will probably not order services from them again unless I hear of changes and positive reviews.
    - Katherine C.
  • C
    Johnson Brothers Inc
    When ordering the custom exterior doors I was told they would arrive in three weeks for 3 of the doors and 5 weeks for the one fire door.  After waiting three weeks I had not received a phone call letting me know my doors had come in.  When I called Johnson Brothers and asked about my doors I was told it would be another week for them to come in.  After waiting another week and again no phone call from them i went into Johnson Brothers and asked in person about the doors.  I was told again it would be just one more week for the doors to be finished and shipped to their location.  This process went on like this for another two weeks with no phone call from them notifying me know what the status was on the doors.  On the seventh wee after ordering the doors I went to Johnson Brothers store again asking about my doors and what was taking so long.  I was told my doors were stuck in Kansas do to a broken down truck.  This was about 3:30 pm when i was told this.  I told the sells man I would like a refund of the deposit and I would be going somewhere else for my doors.  The sells man convinced me to wait a little longer and sure enough at 9:00 am the next morning I got a call saying all my doors had arrived.  After finally getting the doors it took the installer one full week to install them.  The installer was very late getting started every day and did a no show on one of the days.  When I asked him what happened on the no show day he mentioned he had a couple of things at his sons high school he had to take care of.  He didn't even give me the courtesy of a phone call letting me know he wasn't going to show up.  I actually had to call him every morning and motivate him to finish.  He was very very unprofessional.
    - justin r.
  • C
    Sears Appliance Repair
    It was alright.
    - Elizabeth O.
  • C
    Sears Home Service
    They don't go out of their way. They're just doing their job. They're pretty good with their responsiveness.
    - Randy B.
  • A
    Pro Power Equipment
    - Monte M.
  • B
    - Dennis H.
  • A
    Pro Power Equipment
    - Michael L.
  • A
    Home Depot Inc
    The store associates who helped me were very helpful and took me right to the stuff I needed. Their prices were really good. They were very professional.
    - Neil A.
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Hardware Stores in Idaho Falls

Companies below are listed in alphabetical order.

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