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Auto Service reviews in Idaho Falls

  • A
    William Grissom Mobile Mechanic.
    William quoted me a very fair price, showed up at the exact time he said, did extra work without a single complaint and stuck to his pricing. His work is spot on with no down time and he was concerned with my overall satisfaction. He is a great worker with great knowledge of his trade. In the end he went out of his way to help me and my family. I highly recommend his services and I hear his hard wood floors turn out awesome too. Thank you William.
    - Joe S.
  • A
    Teton Toyota
    It’s about the same price every time. They’re efficient. They’re good to explain things. As a widow, I had a lot to learn. They are good and patient and thorough at explaining what my car needs and when it needs it. I think their pricing is very fair. They’re personable.
    - Morris B.
  • A
    Farnsworth & Gordon Automotive
    Super, I really feel this shop cares about customer service. They also check my cabin filter, which I did not know the pickup had. It needed to be replaced and let me know. In fact I have never seen a filter so dirty and plugged up with pine needles. Funny thing, I have had the vehicle into the dealership several times in the 12 years i have owned it and they never mention the need of changing, nor did they ever check it. I am very impressed, think I have found a local shop for my automotive needs. Thanks Casey.
    - Kevin J.
  • F
    Farnsworth & Gordon Automotive
    The truck is still in the shop and they are unable to find out how to start it. I do not believe they actually know how. The Audi had its transmission replaced but the mechanics did not test the transmission properly nor did they fill it with the correct amount of fluid. (It was only half full when it left the shop.) The work was overpriced at best which was confirmed after taking it to another shop for further repairs.
    - Keith C.
  • A
    WINDSHIELD RESCUE
    It was a quick and easy visit. They efficiently filed my insurance claim and within 20 minutes my windshield chip was all fixed and I was back on my way to finish the day. I found them friendly and easy to work with, I would recommend to anyone needing windshield repair in Idaho Falls. Thank you!!
    - Janie Ann R.
  • F
    LES SCHWAB TIRE CENTER
    On 10/4/2012 I purchased a battery from this company for my 2008 Acura TL. On 3/27/2014 I complained about corrosion on the positive post and Les Schwab installed a new connector. On 2/12/2016 I again complained about corrosion on the positive post. The attendant just brushed the corrosion off and told me not to worry about it. In the fall of 2016 I stopped to complain again about the issue but after an hour wait I left the facility. In February of 2017 (after 3 jump starts from AAA) I returned again to Les Schwab and asked them to replace the cables because on the last jump start I had to cut the insulation from the cable about 2 inches below the connector to in order to make a connection. I advised them that I had been told the proper method for the installation of a battery was to place felt below the connector and spray sealant to prevent the deterioration of the cables. The assistant manager explained that since the factory did not follow this practice on new cars neither did they. I was referred to a specialist who replaced the cables for $101.46. He explained that the felt and spray was standard industry practice. Since the battery near the end of it's life span I then went to Sears for a new battery and they also installed the felt and sealant and advised me that this procedure was standard practice when replacing batteries. I returned to Les Schwab and spoke to the same assistant manager who reiterated his contention that they were not responsible for my deteriorated cables and that they do not install felt and sealant since neither does the factory. In my opinion Les Schwab is negligent and does not follow industry standards when they install batteries. They also do not respond in an appropriate manner to customer problems with their installations and risk injury and/or death in our severe climate since this problem could have happened during a blizzard or in a remote location.
    - Daniel C.
  • B
    BROADWAY FORD
    Their price is a little high. I was a little frustrated because when I called the first time, they said that they would provide me information about my vehicle and the problem that I might be having with it when I went to have the oil changed. They said that the office told me wrong and said that they do not do that. They said that I would have to make an appointment with the other office in the other side that does the repair work to do that. So, I had to wait another week before I brought it in to have them check it out. So, that was frustrating to me because I was going to Boise and I wanted to get this work done. The office gave me the wrong information to begin with.
    - Diane K.
  • A
    Midsommar Car & Auto Shipping
    Tammar was super helpful during this hall process. She gave me the price with everything included, so no extra price surprises like other companies. She was available at all times during the whole process.

    The original pick up date was delayed (by one day do to weather conditions).Tammar maid sure that I will get my car on time and I did.

    I am rely thankful for the personal attention and help. Tammar really want out of the way to make sure that I am happy.

    So if you are looking for a dependable, honest and helpful company, Midsommar is the one to choose for your car shipping needs.
    - Holly B.
  • F
    Dependable Auto Shippers Inc
    The ONLY part of this company that is any good is the front line customer service and the actual tow truck drivers who picked up my car on location in Texas to take to their shipping port and the other who delivered my car to me in Idaho. The customer service always responded, telling me someone would be in contact with me, but NEVER ONCE did anyone respond to my email complaint, my response to their email survey that was sent at completion of the service, nor my Facebook messages. Their Facebook page does not allow posts, or I would have publicly posted. I am including the original email I sent to customer service and in the email survey. I am also including screenshots taken of my interaction with their Facebook customer services messages. Feb 16, 2016 I waited over a week to write this, hoping the desire to give my opinion would pass, but it has not. Instead, I am writing this letter as insight as to how, due to one person in your company, I will never use DAS again- nor ever recommend your company to anyone else. I work in a field where moves are frequent, and while a few people lost as potential customers may not affect the bottom line significantly, I think you should know the reasons why I have this opinion. First, I'll talk about the good. Your customer service representatives were great. All of the ladies (I only talked with women when I called) were kind, professional and helpful. The independent tow truck drivers in Austin, TX and Pocatello, ID, were also great. Here's where it went wrong: Bernie Torres lied to me. I am hoping your calls are recorded because I would very much like you to pull calls to listen. If I am wrong, I will accept it, but I'm 99.9% certain I would have NEVER chosen the "premium" package had he not said the arrival date was guaranteed. He not only said the pick up date was guaranteed, but that my vehicle would be to me BY February 1, 2016. I even remember making the comment along the lines of, "Well that makes the extra cost worth it." I was nearly killed in a car accident in October, and my replacement vehicle was purchased from a friend in Texas- thus the need for shipment. This was an out of pocket expense that I felt was worth it instead of having it driven. I made the wrong decision. I did refer to the written agreement when one of the customer service representatives told me the stated delivery date was an "estimate". Indeed, that is what was written. This was contradictory to what I was told by Bernie when making my decision to book with DAS. Ok. I get that he was trying to make a sale. At this point, I decided to call Bernie direct to see if he could give me some insight on the status of my vehicle. Of note, I learned early on that your agents have caller ID and this is also how our orders were looked up. This call would have given Bernie the chance to rectify the situation - but he again made a failed promise to look into it and he ended up ignoring me. Specifically, on January 28, 2016 at 11:17 am, I called Bernie direct at the number he gave me- (310)525-2259. I expressed that I was frustrated that my car had not even left Texas and it was supposed to be to me by Feb 1. I also reminded him of his promise of delivery date. He did not say that I was incorrect, instead, he said he would, "look into it and call me back in 5 minutes." He didn't. I called him back at 2:28 pm that day and of course, he did not answer. I left him a message that said I was hoping he'd have insight for me and he had promised to call me in "5 minutes" and it was clearly past then. I NEVER heard from Bernie. This is where he could have apologized for any confusion. He could have referred to the written contract and stated delivery was an estimate only and that what he told me was misleading and he was sorry for any misunderstanding. Something. At that point, I would have been frustrated, but grateful for his honesty in admitting an error (everyone makes them). But, he didn't. He ignored me. I then called customer service and got my update. Had it not been for the mostly friendly agents and the tow truck drivers, I would have complete disdain for your company. My vehicle was finally put in transit, but due to weather, was greatly delayed. I understand weather delays- it was part of why I chose the shipment vs. driving option. Yet, when you begin to ship a car on the date it was promised to be delivered, you are well behind the curve. On February 5, 2016 at 8:40 am, I called the regular 800 line customer service number and Bernie answered. I identified myself and he said he would, "get someone to help me" and immediately put the call back in queue - with it disconnecting and me having to call back. He did not attempt in any way to assist me. This is where he had yet another chance to rectify the situation. He look the easy way out. As you can see, you have some training opportunities. I am grateful to the customer service ladies for their help and patience with me. That department is to be commended. Your sales, however, leave much to be desired. I get that sales are important. But so is providing what was promised. And your company, through Bernie, failed. He had chances to change my experience but he repeatedly made it worse. I am disappointed in the amount of money I paid to have a dissatisfying experience. I hope that this concern is addressed with your department.
    - Becca F.
  • A
    ALL THINGS AUTO & DIESEL SVC
    Excellent. Truck would intermittently lose all power. All Things troubleshot and repaired. This was potentially a very difficult problem to diagnose as it was intermittent electrical issue. Great, friendly service. Issue corrected. I take all my auto repair work to All Things. They always do good work.
    - Mike T.
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Auto Services in Idaho Falls

Companies below are listed in alphabetical order.

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