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Marble & Granite reviews in Garden City

  • D
    We had a difficult time dealing with our assigned representative. Initially, they were responsive and relatively punctual. They replaced the hardwood within a couple months of the leak. Unfortunately, for some reason, not enough hardwood was provided for the job. This was obvious to us when we noticed multiple short boards (and lt;12inches) were placed in the floors including one section of flooring with a four-time repeating pattern of 1 foot boards. We were initially told by the representative that this was deemed adequate by industry standards. He eventually backed down and agreed that this was not acceptable and agreed to individually pull out pieces and replace with longer pieces. We insisted that they take the worst section of the floor out and replace it properly, so eventually they ordered more wood and installed it better. Later when they came to seal the floors, we were told it would take two days and we would need to be in a hotel for 2 night. Unfortunately on thursday, they arrived markedly late so they only were able to seal one coat on Friday, we moved back into the house over the long holiday weekend and then needed to be out on Tuesday again (an additional hotel cost). Although, we didn't really spend much time on the recently sealed floor, when the put the 2nd coat on, it became obvious that they didn't clean the floor prior to the 2nd coat. We could see multiple places with dirt and hair under the sealant. Plus there was a section with bubbling in the dining room. Again the representative stated that this was to and quot;industry standards.and quot; The director of the flooring division agreed with us that it was unacceptable and that they would fix it. So, 2 weeks later, they came back and sanded and sealed it again with slightly better results.
    Throughout the long process, the representative became markedly less responsive to questions and concerns. In fact, by the end, he would not respond to our phone calls. We eventually got worn down with the process and decided that despite the imperfections of the floor, we couldn't deal with it anymore. Ours was an insurance claim, so perhaps they do competent work if it isn't an insurance claim. Regardless, we will never use them for any service in our house. Ironically, we recently completed a $20,000 laundry/mud room remodel of our house and we are planning on remodeling 4 full bathrooms in the next year. If Dillabaugh's had done quality w work, they would have easily gotten our business.
    - Janeen R.
  • A
    Fit & Finish Inc
    They were superb. We were delighted with the work. They were quick to respond to any questions and they offered very wise suggestions with any modifications that were needed. They really wanted to please their customers and really went above and beyond. We were very pleased with the surface.
    - Kevin C.
  • A
    The office staff was friendly and helpful. The owner, Mike, came out and did the measurements and week lager Tomas and Chris did a good install. Very smooth.
    - douglas n.
  • A
    Stone Pro Restoration & Repair Inc
    George was very professional & followed up all the work. His workers, including cabinet man, were very good.
    - Tom & Cathy M.
  • A
    Northwest Total Home Inc
    - Deborah J.
  • B
    Hard rock fireplaces & granite inc
    Good end result.
    - Claudia D.
  • A
    Idaho Marble
    They were very professional. We would definitely use them again.
    - Jacqueline P.
  • A
    Perfectly. Everything happened exactly the way they said it would.
    - Katherine N.
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Marble & Granite Companies in Garden City

Companies below are listed in alphabetical order.

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