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Chimney & Fireplace reviews in Chubbuck

  • F
    Idaho Stove Works, LLC
    I have had 3 separate dealings with this company and I should of got the hint the first go around but unfortunately they are the only ones who service pellet stoves in my area being that our stove is older. We were promised a call back the next day after each visit and be advised of the price of the part and schedule an appointment for the repair. On the first occasion I had to call and leave messages and never got a call back for 3 days and we had to wait 2-3 weeks before a visit could be scheduled, then on that day a call was received to reschedule due to being backed up which is understandable, and when they arrived they were able to repair without ordering a part. This experience was okay except for the delay in getting back to us.  The 2nd experience, again we had to leave several messages before a return call was received days later to schedule an appointment (1-2 weeks later) They came out and diagnosed the problem and said they would order the part and call us the next day with the price but it would be at least 2 weeks.  No follow up correspondence was ever received from them in that 2 weeks so we then called again and had to leave messages and wait for a couple of days before they got back to us only to advise us that the part never got ordered and they would order it that day(no apology) and they would have it overnighted. Again, no attempt to contact us until we called again after 3 days and had to leave other messages to finally get an appointment scheduled weeks later.  They never advised us the price of the part until after he already installed it and presented the bill.  The 3rd experience was this last one. We called and talked to her and explained the problem over the phone and was told it sounded like just the igniter had went out and was not that expensive.  She explained to me that they were backed up and the earliest they could schedule would be Jan 9, which was 3 weeks away. I immediately responded back to her to please schedule us for that day so we would have a spot before they got booked up again and was told yes it was scheduled.  Well,  on Jan 9 , again I called early in the am to find out an approximate time they would be out to my house but had to leave a message as well.  It needs to be noted their business answering service states their business hours are from 9-5 Mon-Fri. I had called at 9:30 am and left message and again at 1:30 in the afternoon leaving another message.  I waited all day with no show for the appointment or even a returned phone call.  I then placed a comment with the BBB later on that night.  The next day I get a phone call from the owner(after he is advised of my comments to the BBB) and he tells me my appointment was for the 12th (3 days later) which is unbelievable due to the conversation I had had with his wife over the phone making sure our appointment was made the earliest it could of been. I was told  by him that he had the part but he did not want to service us due to the comments that were made to the BBB.  My comments were not lies and not made up, this is exactly how our 3 different experiences, at different times, transpired.
    - Trena H.
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Chimney And Fireplace Contractors in Chubbuck

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