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Recent Cell Phone Service Reviews in Cambridge

  • A
    After moving to Arizona I signed up for a special with 5 GBs of data every month at 4G Lte speed! Been great so far and theygave me an additional 10 GBs free as well as allowing unused data to roll over! Not bad!
    - Leon B.
  • A
    Great customer service, they are always willing to talk to you and help you figure out a solution if you are kind to them. They provide excellent nationwide service at a local cost. They have so many agreements with other companies to roam of their towers you get service everywhere. For the quality of service, price of phones, customer service and price of plans you can't beat this cell phone company. I entered and the place was busy, but they still took time to smile and say "Hi we'll be right with you." They made me feel very welcome in their store. Once it was my turn to be helped, I was greeted with the same smile I was when I walked in. They asked the right questions to figure out my cell phone needs, then proceeded to show me the best and cheapest options for those needs. The whole time they were very considerate of me and other customers waiting in the store. They set my phone up and then transferred all of my contacts and pictures from my old phone to my new one for free! most places charge to do that. While I was in there I saw other people come in and yell at them because their phone broke due to user error. Another person came in complaining that their service wasn't working when it turns out there was a cellphone tower down, but because it's a local company they automatically assume that the service is horrible. Though the sales associates were being yelled at they never became angry or short tempered with their customer, rather they did everything they could to explain and find the best solution for the customer. As I left they thanked me for coming in and made me feel like I had made a new friend. A few days later I received a hand written thank you letter from the same sales associate who helped me get set up, thanking me for choosing them for my cell phone provider. I thought that was a very nice touch showing me that they value me as a customer.
    - Keith S.
  • A
    We will continue to use them. There are 4 of us on the plan. I love them because I am able to keep in touch with my kids and grand kids. They are super.
    - Theodora A S.
  • A
    He was kind and patient and very instructive. He showed me many applications and how to access the tutorials and told me when we were done that if I had any problems to please come back and he would help me in any way
    - Myrna K.
  • A
    The service provider is CenturyLink. I bundle everything together. I kind of like that I just have to pay that one bill through them. I like that bundle thing. I am probably paying more but it is convenient to pay just one bill.
    - brandon o.
  • B
    Wireless Innovations Inc
    My husband pays the bill, so I don’t know how much they charge per month. I will continue to use them.
    - S T.
  • D
    Day 1 - I entered the store and saw several employees working with customers.  I stood there for a few minutes, and was ignored.  I wandered around to see if anyone could help me, but I was ignored, so I left.  Total time wasted = 7-8 minutes Day2 -  I entered the store, and I was greeted at the door by a woman who was very polite and professional.  She took down my name, and asked me to wait for the next available representative.  While I was not to keen on the idea of waiting, I felt like this was the fairest way to do this.  So I shuffled off to the corner where others were waiting.  After 25 minutes an associate called my name.  After a brief conversation we came to the conclusion that the upgrade that I wanted to do was not possible because I was not designated as a manager on the account I was sharing.  Total time wasted = between 25 and 30 minutes Day 3 - After being added as a manager on the account, I entered the store to be greeted again and sent off to wait.  I came at a different time of day this time hoping it would not be so busy.  I was disappointed.  I watched the minutes tick off of my lunch break until I realized I had to get back to work.  So I left.  Total time wasted = 20 minutes. Day 4 - I entered the store with the understanding that I would be there for a while.  I was pleasantly surprised when I was called after only 20 minutes!  I made it clear what I wanted, and the sales associate decided to try and sell me a lot of other stuff.  After saying no to at least 5 attempts to sell me chargers, cases, headsets, and phones different from the one I picked out, he finally went into the back room to get my phone.  When he rang the phone up, it suddenly was not free anymore with my upgrade as was previously stated.  I was now expected to pay $100 and mail in a $50 rebate.  I just turned around and left. It may be worth noting that other customers were pretty fed up too.  I overheard many of them talking with associates about their frustrations with the wait time and the lack of service.  I am surprised there are not more negative reviews on this site.
    - Dustin H.
  • D
    From the time we switched to this company we had nothing but coverage problems!!!! Their customer service people would tell you any thing to get you off the phone. They either told us that we were stuck with there service for two years or pay a fee to cancel, which cost me almost $800 to get out of our contract. If anyone would ask me about this Company, I WOULD TELL THEM TO TURN AND GET AWAY FROM ANY THING TO DO WITH THEM!!!!!
    - James N.
  • F
    I have called customer service, and customer retention too many times to keep track of, with different stories every time. If they do keep track of my calls and complaints,  they should have enough to write a book!!!!  Many of my complaints have been because I can not get 4G service in most areas around town and none in or around my home. They agreed to send me a signal booster for my house. Now I do get a poor 4G signal, ( about 1/4 or less of the time). the rest of the time I either get a signal from Edge which is now owned by AT&T, or an unknown signal, which I can not make or receive calls on, or no signal at all sitting in my house, 5 feet from the signal booster. I am still dropping 2 to 5 calls a day in my home. I called Retention customer service again approximately June 22, 2013 and complained again, The person I talked to agreed that I was not getting what I was paying for and told me that she was making a note on my file that I could cancel my service and take my number to another company for $200. I then called back to the same retention center a few minutes later to confirm that it was in my file. This customer service rep told me that the $200 was only a credit I would receive if I stayed with my service. Again more lies and run around, with no satisfaction and very poor service. I am at my wits end don't know what to do. They tell me it will cost me $750 + to cancel my service. I still have 14 months left on my contract. They do not seem to want to work things out. Stay away from any T-Mobile service. Very poor service and customer service!!!!!! Even though they offer a no contract service now, I am sure that they will get in your pocket by giving you a phone for a low fee but they do not tell you that you have to pay a monthly fee until the full price of the phone is paid off. In my case to cancel I would have to pay $400  cancellation fee and $330 to pay off my phone. Since the start of my contract, I have been paying $20 per month to finish paying off the phones for my wife and myself. I have found out the hard way that there signals are lousy and so is their customer service. Investigate fully and not what the sales people say. My advice is stay away from this service!!!!!! I have heard many of these complaints from other people whom either still have or have had T-Mobile service. You can get on the and read many more complaints, just like this. On June 27, 2013 I spent about an hour on the phone with customer retention with no satisfaction. We went to a different carrier and moved our numbers with a better service. I have used this new service before and have had very good service, both with calls and customer service. It will cost me about $845,00 plus tax to drop T-Mobile.
    - James N.
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Cell Phone Companies in Cambridge

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