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On The Spot Cleaning & Restoration

Founded 1997 • Angie's List since November 2010

C Rated | 4 Reviews

Description

On The Spot is a Lead-Safe Certified Firm and we are an IICRC Certified Firm. We have the most up to date equipment available for our Industry. We are Idaho's Cleaning & Restoration Leader....

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A

Mr. Steam LLC

54  REVIEWS
Mr. Steam LLC

Professional Certified Firm providing full-service carpet cleaning and flood restoration. Serving The Magic Valley, Wood River and Burley since 1976. Our mission:to provide the most outstanding service experience ever - guaranteed. We charge per square foot with package pricing available and there is no travel charge for clients within our service area. We are a locally owned, family operated business with some employees outside the family as well. We do background checks on all employees. There is no business license required in the state of Idaho but we do carry workers comp. you may drop off your rugs or blinds @ 720 N Main Ste A, Bellevue or @ 127 Filer Ave Suite 300, Twin Falls - for your convenience we sell rug pad, specialty spotters such as Vets Trust and Spot Out, we also carry Scotchguard, carpet groomers, pro-glides these items located at the twin falls store.

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Verified Reviews

A few reviews for this pro…

D

RATED

12/03/2015

unknown

DESCRIPTION OF WORK
unknown

CATEGORY water damage restoration

B

RATED

08/28/2012

We moved into our new house & needed the carpet cleaned in the rental we had lived in. On The Spot was great! Jason was very professional & even gave tips on future carpet cleaning. we will use them again in the future.

DESCRIPTION OF WORK
Carpet cleaned.

CATEGORY carpet cleaners

A

RATED

03/08/2012

One day after the moving van unloaded my belongings into my new home, I came to the house ready to move out of my temporary housing only to find three inches of water covering my lower level.  A faulty sprinkler valve had poured water for several days into the egress window wells.  All the furniture and boxes that had just been moved in were standing in water.  It was 5:00 p.m. on a Friday and I k...

DESCRIPTION OF WORK
They came to the rescue and did a great job!

CATEGORY carpet cleaners,carpet installation,water damage restoration

D

RATED

11/06/2010

Although, On the Spot was very prompt in their initial response to remove the water damage and mold, overall, I considered them to be very unprofessional and inconsiderate. And depending on who was doing the work, some was done very well, and some was not. Below is a list of some of the unprofessional situations we had to deal with: 1. We were never given a written, itemized estimate of the work P...

DESCRIPTION OF WORK
Within two weeks we had two different water/mold issues. One being from a slow leak that ran behind our washing machine down the piping and into the flooring and walls. The other from a water hose outside that flooded a basement window well, that in turn, flooded the basement bedroom. For both situations to finally be completed, it took over six (6) weeks! Much of this was due to being put off numerous times because of other "emergency situations" that came up. If this were my company, I would have teams that took care of ONLY the emergency situations and other teams that ONLY worked on completing the restorative work and didn't get pulled away for emergencies. That way the home owners are not inconvenienced any longer than necessary and the work gets completed in a more timely manner. For our situation, it really should have only taken two weeks max, to complete. On the Spot did the initial water and mold removal, and repaired the walls and flooring in our laundry room upstairs. Although they did a fair job in the laundry room, during the process of restoring my laundry room, they also damaged allot of the trim work and ruined allot of chemical items and candles that were stored in the cabinets by not removing them before setting up their air movers to dry out the flooring and walls. (The temperature got upwards of 110 degrees!) I was told I'd be reimbursed for the damaged items, but never was. And instead of them coming to me and admitting they had damaged the trimwork, I had to point it out and ask them to replace it. There is still some that was never repaired. As far as the downstairs basement and bedroom, On the Spot also removed all the water damaged sheet rock with mold on it. (called mold remediation) But when they came back for the final step of cleaning the carpet, removing mold from it, and treating it with something to inhibit further mold growth, they actually ended up making the situation worse by saturating the carpet and not extracting the water properly. As a result, I had to call in another company to do an emergency extraction 2 days later because the carpet was still very wet and causing more mold to grow. As a result of the carpet saturation, the carpet in the bedroom needed to be replaced and On the Spot would not make the situation right. Although we came to an agreement of sorts, we were still not pleased with the settlement and felt we got the bad end of the deal. My understanding is that the purpose of having a restoration company come out, is to be restored to “prior damage condition.” So, when On the Spot saturated our carpet and mold began growing again, causing yet a third problem, and would not make the situation right, it simply did not sit well with my husband and I because our insurance had paid On the Spot several thousands of dollars for a job that was still in need of much repair and attention. On the Spot asked me why we didn't call them back out when the carpet was still wet so they could "make it right". Well, by that time, with all the issues we'd had up to that point, we simply didn't trust them to "make it right". That's why we called in another company.

CATEGORY water damage restoration

Services Offered

Water damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Ultra-Sonic Contents Cleaning, Trauma & Crime Scene Clean-up, Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Infrared Imaging Inspections.

Services Not Offered

Window Cleaning, House Cleaning

General Information
Free Estimates
Yes
Payment Options
MasterCard, American Express, Discover, Check, Visa
Senior Discount
No
Emergency Service
Yes
Warranties
Yes