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Property Management reviews in Boise

  • F
    TPD Property Management
    I would advise every home owner to steer clear of Rentwise, formerly known as TPD, which is run by Courtney Wolfe. As many others have mentioned, she talks a good talk, but definitely does not walk the walk. We used TPD/Rentwise for 13 months after our previous (awesome) property manager retired and sold the company to Courtney. We have paid dearly for not checking into her earlier. I could write a book, but here are the main points that I would encourage owners to think about: 1) Courtney stole my tenant���s entire security deposit while the tenant was still in the house. Rather than hand the deposit over to the new property manager, she kept it. 2) Courtney never even looked at the house. In fact, even though the contract specifically said she would do ���at least 12��� drive bys per year, she didn���t do even one until I called her attention to a problem at one of our houses 11 months in. She had never even laid eyes on the house until that time. 3) Courtney���s approach to conflict is to take a confrontational approach. She yelled at at least one of our tenants, and I suspect she yelled at others as well. (My husband witnessed the one, so I know for sure.) 4) The amount she charged for even the most basic of maintenance was outrageous. Expect AT LEAST a $250 bill for even the most trivial repairs. In general, the amount she charged was about double what it should have been. I don���t know if she was pocketing the difference or if she simply didn���t know she was being taken for a ride by contractors ��� but the quotes were sky high. We are obviously not Courtney���s first rodeo. She has written her contract to allow for her unethical ways. She has figured out every trick in the book to squeeze money from both owners and tenants and, because we are in Idaho, she can get away with it. Idaho is truly a ���wild west��� state with zero regulations. It���s ���buyer beware��� here. Courtney preys upon people like me who have invested in real estate but have no interest in managing the properties. I relied on her knowledge and expertise to guide me ��� but she took me for a ride. In short, as others have mentioned, Courtney will promise you the moon. She talks a good talk and will convince you that she will take great care of your properties. The reality is that she never leaves the office. She never looks at the properties. She never talks to the tenants. As long as everything is going well, it���s fine. As soon a problem comes up, she won���t deal with it, and will throw the blame onto the owner. And ��� trust me ��� the owner WILL pay. I am particularly disappointed because I had relied on her expertise and guidance because I am not a professional property manager. I trusted her to do the right thing, and to treat me and the tenant fairly. I don���t think that is an unrealistic expectation. Unfortunately, she���s figured out the racket. She knows where she can squeeze money out of both owners and tenants. She has perfected the fine art of conning both owners and tenants and stealing their money. I am happy to discuss specifics with anybody considering hiring Courtney Wolfe or Rentwise. sathren at gmail
    - Nancy S.
  • A
    Property Rental People
    Overall experience working with Pamela at property people who was phenomenal! We've ran into Nightmare after nightmare trying to find some place to rent and call home in the Boise area. We finally found a company that actually loves both the owners of their property and their tenants. Was there every step of the way to answer questions and help us get into our new home. Hands down 10 Stars!
    - Michelle M.
  • A
    Property Rental People
    I've had Property People managing my rental property for several years now and the experience has never been anything less than excellent, from their service to their vendors to their professionalism and punctuality. I highly recommend them for property management services.
    - Ben S.
  • A
    Property Rental People
    I cant stress enough that Property People is by far the best rental agency in the valley. They are very nice and up front, easy to get a hold of, respond to maintenance issues and concerns immediately. Property People are better than renting direct from owner. They have properly drawn up lease agreements unlike most other agencies that try to scam money from renters and run your daily life. After dealing with scam after scam with other rental agencies my Aunt and I were just about to give up trying to find a home. Then we found Pamela at Property People, she showed us our dream home and got us in for a fair price. Things happen for a reason
    - Tammy M.
  • A
    Property Rental People
    Front door weatherstripped & caulked at he bottom, both inside and outside. Door is now sealed very tightly and will save me money on both my heating and A/C. Bathtub re-caulked perfectly. Last year's furnace repair handled very effectively, efficiently and professionally. Maintenance requests were taken care of within one business day.
    - Ron W.
  • F
    Law Property Management
    Not only was the office staff extremely rude they lied about all their units have a mold I specifically asked that due to health reasons and allergies and was assured that none of them had mold they all have mold in them they are selling them as is you must remove the mold they charge over $600 for a land deposit and refuse to clean the land before you move in so we need garbage filth disease diadem's you are responsible to take care of and they fine you excessively if it's not done in their time frame absolutely horrible experience
    - Sabina H.
  • A
    Property Rental People
    This was my first time renting my property and I can't express how great it is to work with the Property Rental People. All my requests are met very quickly, I'm always involved with any communication from the tenants, and most importantly they make the process extremely easy for the owner from start to finish. Very professional staff. Anyone looking for a property management company should seriously consider the Property Rental People.
    - Dusty H.
  • F
    Curtiss Property Management, Inc.
    Hiring Curtiss Property Management, Inc., (CPM) was the biggest mistake we?ve made as owners of rental properties. 

    In March 2013, we hired CPM to manage our new 4-plexes in Boise.  Owner Brandon Curtiss was our primary point of contact at CPM.  After several months of receiving less than expected rental income, we analyzed the account information provided by CPM and identified what we believed to be accounting errors and management problems.  For example, one tenant continued to be charged the first month?s prorated rent rather than the full amount of rent. Some tenants were not being charged enough for utilities.  And, some utility payments were not being paid on time.

     After two long phone calls with Brandon Curtiss in September 2013, he apologized for the mistakes, and blamed the problems on a software error and a new secretary.  He said he would be personally responsible for managing our accounts and that we would not be charged for September?s management fee.  But, CPM took its September fee anyway. By late October 2013, we had not received rental income for two months.  Curtiss claimed the rent checks had been mailed twice ? once on October 16, and then overnighted on October 30th.  Nothing ever came.  I called him on November 1st and asked where the checks were.  I recall
    him saying, ?I don?t know.  I?m not the mailman.?  Setting aside his rudeness, I understood that he would put the checks in the mail that day by 4 pm.  Again, nothing came.  We gave CPM 30 days? notice that we were terminating our contracts to end on November 30, 2013.
    By November 5, 2013, our access to CPM?s online owner portal had been cut off.   We became very worried about what had happened to the, now, three months of rent payments and security deposits being held by CPM.  Not knowing how else to protect our money and our tenants, we called the Boise Police Department.  They started an investigation which was determined to be a civil, not criminal, matter. The investigation was closed on November 14, 2013.  Brandon Curtiss threatened to sue us for false allegations and told us to get a lawyer.  Taking him at face value, we hired an attorney and filed a complaint in the Ada County District Court.   It took 13 attempts and 3 different process servers a month to serve Brandon Curtiss and CPM. 

    It seemed to us that CPM refused to cooperate with our new property manager.  Brandon Curtiss would not turn over information about utility accounts in CPM?s name, or tenant accounts other than their leases.  He refused to turn over tenant security deposits for several months.  When he finally did, CPM had withheld several thousand dollars.  Brandon Curtiss claimed CPM could keep the thousands of dollars of security deposits as late fees that CPM had failed to collect from the tenants.  Records produced by CPM during the lawsuit showed that certain tenants were not late, even though CPM withheld money from their security deposits for late fees.  Our comparison of records provided by CPM before the dispute, with other records CPM produced during the lawsuit, seemed to show that CPM?s general ledger had been altered to show rent payments as late. 

    Shockingly, in March 2014, several months after we had terminated the management agreements, CPM gave a full deposit back to tenants without our permission.  These tenants had broken their lease and owed over $2,000 for unpaid rent and damages.   

     During the lawsuit, Brandon Curtiss seemed to do everything he could to cause delay.  For example, he refused to come to a mutually scheduled mediation just two days before it was to take place in December 2014.  In April 2015, the judge determined that CPM had breached the management agreements.  The focus of trial was going to be how much money CPM owes us. 

    Two weeks before the original June 2015 trial date, his attorney asked the judge for permission to withdraw from the case.  His attorney specifically cited to part of a rule of professional conduct comment that states:  ?Withdrawal is also justified if the client persists in a course of action that the lawyer reasonably believes is criminal or fraudulent ?The lawyer may also withdraw where the client insists on taking action that the lawyer considers repugnant ...?  We do not know what happened between Curtiss and his first attorney.  

    The trial date was rescheduled for September 2015.  Two days before the second trial date, Brandon Curtiss agreed to judgment being entered against CPM in the full amount of damages claimed?nearly $20,000.  Since then CPM?s bank accounts have been empty and we have not been paid anything.  

    Hiring CPM to manage our rental properties in Boise was a horrible experience.  We would not recommend relying on Brandon Curtiss for any reason.
    - Leslie B.
  • B
    Curtiss Property Management, Inc.
    As an out-of-state owner of a rental, we've been using Curtiss Property Management for about 18 months now. They take excellent care of our property and are quite responsive to tenant issues. Their maintenance person is wonderful and calls if there is any kind of issue that involves a significant repair. We have no problem at all with the quality of the maintenance of our property, and if you're looking for a company that takes excellent care of your property and your tenants' needs, we'd recommend them.
    However, we do wish the administrative staff were equally responsive to owner questions. For the past several months, we've either experienced missing payments or exceedingly late payments. We either call or send e-mails, but it takes a long time for any kind of response. As far as we know, the tenant is paying on time, but we have no idea what happens to the payments once they reach Curtiss Property Management. Two months out of the last four, we've received no payments until we called/e-mailed several times. 
    - Sheila A.
  • F

    I want this to be posted so that others can see what type of business American Property Management is running. If this is how they treat their tenants that have paid their rent faithfully on time for over 4 years, you can only imagine how others are being treated.

    - David M.
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Property Management Companies in Boise

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