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Health Care Facility reviews in Boise

  • A
    Veterans Affairs Medical Center - Boise
    They’re just really good. It’s a hospital and a clinic. It covers a lot of area and serves a lot of veterans. They provide really good services. The people there are very professional and very thorough. I have no complaints about the VA. The bedside manner is excellent. They have a very good communication.
    - Elaine J.
  • A
    Costco Eye Center
    I like them because we do a lot of shopping. They are two assets down and we live right off the freeway. They are quick and easy, so I can just drop off and pick up. They are a little bit more expensive than other places. I will pay extra anywhere not to step in a brand shop. They do not take Medicaid, so that is just unfortunate. I have to make separate stuff for that.
    - Marissa S.
  • D
    I arrived at 8:30 in the morning, having had stomach pain for a full day and night. Walking into the building, there are several reception areas. Not just one main check-in point, so it was a little confusing. I located the Urgent Care desk toward the back and decided I probably needed to go there. When I got to the cubby containing the receptionist, I said, "I'm not sure I'm in the right place. " She looked up without the slightest hint of a smile or greeting and said, "Do you have an appointment?" "No." Still no hint at helpfulness or even remotely friendliness, bordering on reproachfulness, "If you don't have an appointment you this is where you come." "OK" "What do you need to be seen for?" Monotone "My stomach has been bothering me since yesterday.", and since I was here..."and I've been having an issue with my rotator cuff for about 3 weeks" Almost an eye roll here, "We can only see you for one thing at a time." Now I'm getting defensive, "Well then, I guess I'll choose the stomach" She took my info and my co-pay in the same manner. When I sat down to wait (there was no one else there) I thought that if I hadn't already paid her I would just get up and go find somewhere else. St. Lukes perhaps? I work in the medical field and there is absolutely no reason for a person working in that capacity to be so unfriendly. The RN who took me back was slightly warmer but not by much. I did see a PA in training that was the only saving grace. The Dr. was even cold. "
    - Kelly S.
  • B
    Ladd Family Pharmacy
    In response to my initial review I was contacted by one of the owners of Ladd Pharmacy. He was very courteous and concerned and promised to address our issues, even providing me with his cell phone number in case of future complaints. He mentioned that my review had been discussed in a staff meeting. This personal contact was refreshing to say the least.

    Since then we've had no further problems. We're still mindful of any technical communication between our Doctor's offices and Ladd but have had no complaints in the past 5 months.

    I am happy and pleased to upgrade my previous ratings.

    They have some problems with their technology at the least. When I need to get a prescription renewed it often takes 2 - 3 calls to my doctor's office asking them to please send and re-send faxes and e-scripts. Ladd will repeatedly say and quot;we're still waiting.and quot; At one point we saw a doctor at 2pm and it took until 6:20 for Ladd to get the prescription. We were there at 4pm and asked that someone contact the doctor directly. After waiting for 45 minutes we realized Ladd had completely forgotten us. Their response? and quot;We're still waiting.and quot; Oddly I counted 10 people behind their counter at that time. Finally at 6pm we demanded that Ladd call the doctor and verbally get the request. These same doctors offices get prescriptions sent to other pharmacies reliably and quickly. Another time my doctor prescribed Augmentin. Ladd gave me some OTC ear drops instead. I had to once again ask my doctor to re-send the script request. If not for location and if we didn't require certain compounded medicines we'd bail.
    - Mike B.
  • B
    Blue Cross Of Idaho
    .Overall, we have been rather pleased the BCI, for the reason stated above. However, certain medications that my children use (nasal inhalers) are not covered and cost up to $100/prescription. I have not had a great response when I asked about having the medication covered. The response has been just that it is not in their list of approved medications and that we should ask the doctor to try something else. Other than that we have had good coverage of regular physician visits as well as urgent care. I have not needed to contest anything or send in any additional documentation for coverages with BCI, as I have with another companies in another state. I am pleased to have this coverage for my whole family at a reasonable cost (through employer) and do not have any major complaints
    - Diane O.
  • A
    We currently have a high deductible plan with a health savings account (HSA). This plan suits my family well since I do not need to worry about the typical medical costs (copays, meds, tests, etc) since they are paid using the HSA.
    The plan is structured with incentives (lower costs) to use health providers in the Cigna network. We have changed insurance providers numerous times over the past few years, and with the change to Cigna all of our usual doctors and dentists remained in our network, which was a welcome relief.
    I like the Cigna website. I can easily check claims and the balance on my HSA.
    The only negative that we have encountered was a time this last May or so when we were seeking help for an issue with our son. After several visits with our family doctor he suggested a CT scan. We were worried and anxious to resolve this issue, but were waiting for Cigna to approve the procedure. It took what seemed forever to get the answer from Cigna, and they denied coverage for the procedure. This was very stressful and at the time we were very frustrated and despised the entire process. We proceeded with other procedures and now that issue has been resolved, so I can look back at this with some perspective, but this was a disillusioning experience.
    - Jacob B.
  • B
    As far as health insurance companies go, they were fine. I felt like they were expensive and overcharged us for everything but really not more so than any other company. I have pre-existing conditions so I did not like the coverage options they gave me but once again they offered me the best of other companies.
    - Amanda B.
  • A
    Federal Blue Cross and Blue Shield
    As always, I managed to get first rate information, in a timely manner, from a very friendly and knowledgeable Blue Cross Representative. They have been a great provider of my health insurance and I have never had any problems as a customer. They are always willing to go the extra mile in answering my questions or getting me the services that I need to engage with my healthcare providers. I would highly recommend this company to anyone seeking quality health care services support.
    - Laura H.
  • F
    Blue Cross Of Idaho
    As a lifelong state employee from five different states, I've been covered by other health insurance providers who work with state employees. I have to say, Blue Cross of Idaho is the worst.
    Where to begin? The simplest level, customer service when I had questions, is marginal though I have had one successful and positive interaction with a Blue Cross employee when I called in.
    I tried to work with Karen Early, the head of the corporate communications and marketing division, a while back. She was totally unresponsive to me and never returned calls even though I am a member. I'm not surprised that Blue Cross is so bad at external communication with a division head like this.
    Dental insurance is a joke. $1,000 maximum per year? And the amount paid by the patient is ridiculous for procedures. Don't ever get a dental implant or a crown with BC as your insurer--you'll go broke.
    It seems, in this highly competitive environment, that Blue Cross of Idaho would try--just a little--to be customer-focused and at least a bit friendly. How can insurance companies in four other states virtually cover all of my dental costs, and with Blue Cross I've paid, on average, $3,000 each year. My teeth aren't all that bad--it's just that their reimbursement is TERRIBLE.
    Their formulary needs reworking, and they are so stingy with what meds they will pay for it's ridiculous.
    If there was a slim chance that I could jump ship and go with another health insurer, I'd do it. Blue Cross is the worst. Its personnel are sub-marginal, and its policies are archaic.
    - Laurel T.
  • B
    Select Health seems to do well.  I had an ER, Specialist visit, and reoccurring PT visits.  All my healthcare providers have done most of the communication with Select Health however I have received fairly prompt correspondence from them as it pertains to how much my insurance covers.  I often receive about one letter a week which can become confusing with so many services.  In addition, it's very confusing to have so many claims going on at once to know what is actually owed.  I'm also disappointed that they only cover 20 visits of PT per year which has made it so I have to spread them out more than my provider prefers.  All-in-all, they seem like an average provider.
    - Jennifer V.
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Health Care Facilities in Boise

Companies below are listed in alphabetical order.

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  • Hite, Kathy

    3140 W Milano Dr
    Meridian, Idaho
  • Humana

    1111 S Orchard Street
    Boise, Idaho