This was the second time I used this moving company to move my two bedroom home to a new house 4 miles away.
The first time, they were terrific, getting the job done in just a few hours. No add on charges, no damage, very professional. This time in February 2017, I was very disappointed. First of all, this was the exact same move with the same amount of furniture and boxes to be moved. $220 the first time and $637 this time. The move took three times as long, therefore was much more costly, plus the added a trip charge of $25 for a 4 mile move. They damaged numerous pieces of furniture that had to be restored with gouges on the tops of tables and edge damage to several pieces. The company did arrange to repair them, but this damage should not have happened. One of the men was a joker and thought it was funny to carry two tables at once and balance a lamp on top. Yes, both tables were damaged. I will not be using this company a third time, that's for sure and I was incredulous at this second crew versus the first one.
Service Provider Response
We are very sorry to hear that there were concerns with the second move with us. The move in February of this year was for a 2400 square foot house moving from Boise to Meridian. When the customer called to book the job, it was estimated for 8+ hours of time. At this point the customer agreed with that estimate and never said anything about the same items being moved previously and that it only took a little over 2 hours that time. Had she told us that, it would have raised red flags since there is no way to move a 2400 square foot place in 2 hours. The second move ended up taking 6 1/4 hours of time plus there was a travel fee of $24.50 which we charge when we come back from a Meridian location. She is right that there was minor damage and that it was taken care of. We always repair, replace or compensate for anything damaged. Ms [Member Name Removed] is also right that the charge on the second job was for $637. She paid that amount at that time with no concerns being raised and she signed the invoice that she was satisfied with everything. If there is an issue and the customer voices any concerns at all about the time taken, or any other issue, we always resolve the issue at that time. We strive to have outstanding customer service and would be happy to speak with Ms [Member Name Removed] about any of these concerns.
