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Floor Buffing reviews in Boise

  • F
    J-ROLL Mobile Detail Plus
    Purchased basic detail for $55.00 through Living Social.  Regular detail is about $100.00.  One issue was I assumed a basic detail included a wax it did not.  J-Roll's website indicates a wax is included in an Elite Detail which is $130.00.  With that being said they must have been booked up because of the special Living Social deal because it took a month to get an appointment.  On the day of the appointment three guys showed up 10 minutes late.  I pointed out specific things I wanted looked at to include certain spots on the back seat.  About an hour and 15 minutes later I received a telephone call saying the job had been completed.  When I returned a few hours later the following things were noticed.
    -Rear window had smudges and did not look like it had been cleaned.
    -Front dash had been sprayed to clean but spray had gotten on bottom of front window and there were spots from the cleaner that had not been cleaned on entire lower half of front interior windshield.
    -Rear seat had dried ketchup that had not been cleaned.  I attempted to clean and it came out.
    -Rear leather seats still had small dirty spots.  I attempted to clean and they came out.
    -Front passenger mat had dried white spot.  I attempted to clean and it came out.
    -Drivers side door had dried white line (cleaner?) on interior of door.  I attempted to clean and it came out.
    -Passenger side interior step had spilled sticky material. I attempted to clean and it came out.  
    Exterior had not been waxed which was not their fault but my fault for assuming it was included.  However, when I looked at the top of the vehicle (SUV) it was covered in water and had not been dried.
    Car did have fresh clean smell.
    I tried to call (left a message)  and email company to complain and received no response.  
    Bottom line for me is this.  Had I done some research I would have never had the detail done because it did not include a wax.  Spending $55.00 for a coupon price let alone $100.00 full price to have my car cleaned is unreasonable when I could have paid less and gone to a local car wash and had a better job done.
    They were given a "D" on professionalism and not an "F" because the three guys that showed up were nice and courteous.   Short of that the company's non-response and absolute lack of detail to me is clearly an "F".
    Punctuality should probably be an "F" for showing up 10 minutes late but after the overall experience with this company 10 minutes late actually seemed to be the least of the problems.


    - Niles G.
  • A
    Alpha Dog Carpet Cleaning
    Will has cleaned our carpets a few times now. He pays great attention to detail and his procedures are very thorough. He's a great guy and we will continue to use his services and recommend him to others.
    - Robert P.
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Floor Polishers in Boise

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