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Chimney

Chimney Sweeping reviews in Windsor Heights

  • F
    ALPINE CHIMNEY SWEEP
    She did not appear to actually do the cleaning and did not do an inspection of the chimney from the roof. She argued with me when she was questioned about the work and lied about conversations she had with my spouse. She offered to return to prove her work if she received additional pay. This was the worst customer experience I have ever had. After hiring a second chimney sweep, I discovered that she was highly overpriced.
    - Kayla P.
  • A
    CHIMINEY CRICKET
    Had him come out to my house to check my new house's chimney and fireplace. He was very professional and helped us out with information on never owning a fireplace. Placed protective gear around the fireplace so nothing would get dirty. He checked everything including the mortar around the fireplace. He showed us how the blower works and what to expect when using certain woods and fire-starters. He was very personable and friendly. Would use their services again. 
    - Gregory C.
  • A
    Alpine Chimney Sweep Inc
    The visit was great and Janie the service provider was so personable and friendly to work with.  She will be able to turn in a report to us within a day or less.  Her bid for the service was significantly LESS than the other chimney providers we talked to and her level of superior expertise was more than evident.  We will tell everyone we know in Des Moines that there is only ONE great chimney business here-Alpine Chimney!
    - Heath L.
  • A
    Alpine Chimney Sweep Inc
    I was very impressed with her professionalism, punctuality and the quality of work she performed.  She was running a few minutes late but was certain to call ahead and let us know which is apreciated.  She was cautious not to damage anything or make a mess in our home during and after completing the work.
    - Tim S.
  • F
    Chim Cherie's House Of Fireplaces
    We called to have our chimney swept because we moved into a new house and were not sure when they had had it done previously. We called before Thanksgiving and they were not able to get us scheduled until December 13th (which was their FIRST available appointment). My husband took the afternoon off of work to meet them at our house from 12-2. No one showed up. No one called. At 2:40, my husband called and the woman who answered the phone (Deb), said that their chimney sweeper walked off the job and they were backed up. There are obviously so many systemic reasons for their poor service....why do they not have enough people working a busy season? why don't they hire dependable people? why don't they call if they do not have someone to come to their appointments? etc etc etc. Deb said she would email my husband with a new appointment time and would bump us to the front of a long list of people waiting. We both assumed this would happen within the next few days. When the email came, our new appointment was on FEBRUARY 13th!!! A full 3 months after we had scheduled our first appointment, and TWO months after they failed to show up for our appointment. When I called the office to ask why this would take so long, DEB answered the phone and was extremely unprofessional and rude. When I explained what had happened, she was confused why I would be upset by the fact that they weren't going to come out until February 13th (again, TWO months after they missed our appointment). She said it didn't do any good to get mad because the guy walked off the job, what was she supposed to do? I told her that I would be reviewing their services online and she said, and I quote, "Go for it." So I went for it!
    - Kelli B.
  • A
    Alpine Chimney Sweep Inc

    Punctuality is low on the list.They were very busy and it seems this is a one-woman show. Appointments were kept but hours later. Apart from that, the rest of the service was stellar. She took her time to explain about fireplaces, what to do for our problems ( we are inexperienced with wood-burning fireplaces). She offered to do some masonry work in the spring as one of our chimneys is not up to standard Really knows her job!
    My only other gripe is that the cleaning process created a lot of soot over the house It would be nice if they provided a plastic sheeting to create a barrier around the opening of the hearth and prevent the fine dust from getting all -over. For next time, we know what to do !
    - Pierre T.
  • A
    Chim Cherie's House Of Fireplaces
    The representative was prompt and thorough. I called them to inspect and clean and was happy that the chimney didn't require cleaning and that he was honest about it. I also like that the business is right in my neighborhood. The representative was patient and took the time to explain to me the different parts of the fireplace and chimney, and what work I may need to have done in the future (but that is not immediately pressing).
    - Sarah O.
  • A
    Top Notch Chimney Sweep & Services LLC
    Very knowledgable and helpful, able to work with me and be responsive to my needs and questions
    - Alexander H.
  • A
    ALPINE CHIMNEY SWEEP
    unknown
    - William S.
  • A
    CHIMINEY CRICKET
    unknown
    - Scott M.
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Chimney Sweeps in Windsor Heights

Companies below are listed in alphabetical order.

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