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Carpet Cleaning reviews in Windsor Heights

  • A
    Rachel and Eddy Cleaning Services
    Rachel and Eddy are the best house cleaners I've ever used. They have been cleaning my house for a year now and have consistently been top notch. Every time they leave I am impressed by the job they did. They have cleaned my home, and a duplex I own. There they did a fantastic job getting the duplex cleaned, windows washed, and carpets cleaned after tenants moved out. They go above and beyond every visit, and I'm extremely happy with their service. Also, they are kind people who I enjoy seeing every two weeks. I can't recommend them highly enough. They are the best.
    - mark q.
  • A
    Durachem
    Provider was available immediately and arrived punctually. Provided work as quoted. I really like the text alert system to let me know when they where on their way and when they were complete (even though I was here). Staff (Ethan) was friendly, helpful, and knowledgeable. Work performed in about 1.5 hours. Would definitely use them again. 

    My only critique is when I scheduled the work via their online system, I had been looking to speak with someone about price and estimates first. That wasn't an option or easy to find. However, when I called, the owner was helpful and understanding. 


    - Amanda A.
  • A
    Durachem
    They are always courteous, friendly, and consistently do an excellent job. We have used them a few times and were extremely impressed each time. The first two times, we had them get rid of what I thought was an impossible task - get rid of the cat urine smell (from when our cat was sick and had issues). It took a couple repeated trips (only charging us for one) to get it accomplished, but they did!!! The smell is completely gone and never came back!!! The last time, we just had them out for dog stains (our dog was on meds that caused issues). Those stains came out perfectly! I will always use them and recommend them to everyone!
    - Kristine N.
  • A
    Zerorez Des Moines
    The person I spoke to on the phone was friendly and knowledgeable.   Employees were friendly and stayed right on track doing their job.   Would definitely call them again.  They were very efficient.  Only took maybe a couple of hours.   They didn't need to move any furniture, but I think they will for an extra charge.
    - David S.
  • C
    Zerorez Des Moines
    They missed the date of when they said they would have the rugs done, it was about a week late. They did give us a $100 off of that. They knocked a piece of artwork off the wall and broke the frame. I was a little less impressed with their response to that. They didn't do anything for me, for that and when I brought it to their attention, they said they didn't think it was that big of a deal. I was not pleased with their customer service.
    - Sharpe S.
  • A
    Durachem
    Gravis did an excellent job!   I just cannot say enough good things about working with him and the job he  did!    He was prompt,, friendly, and very professional.  My carpets and sofas look amazing!  He even came back to work on some difficult spots the next day at no additional cost.
    - Sharon H.
  • A
    Durachem
    I reached him on a Friday and he happened to be free the next morning.  I had received an email about this promotion and paid for it over 2 weeks ago.  During that time, he left me several messages and I him, in order to make an appointment.  I was thrilled that once we spoke, he was available the very next morning.  
    He cleaned the carpet the next day at 8:00am. He was prompt, courteous, and provided excellent service.  I'm so glad I did not RENT a machine and do it myself.  One piece of furniture required moving, he moved it.  He asked if I wanted other pieces moved for the cleaning and I responded no.  All rooms were done within 45 mins.  He left me with a spot cleaner and plastic to put around my shoes should I want to walk on the carpet.  The entire apt. was dry by 12:00pm when my furniture arrived.  Lastly, there were no extra costs for spot cleaning or 'special' cleaners for my apt. What I paid in advance was the complete price of the carpet cleaning. The only surprise was how quick, easy, and efficient the experience was.  Would definitely use them again and I highly recommend Duraclean to everyone!
    - Andrea B.
  • A
    Superior Carpet & Upholstery care
    They came at the schedule time, introduced themselves, measured, and cleaned the carpet. They were very positive and their cleaning was superior.  The price was what I anticipated.   I do have a few suggestions in the future.  Always cover your feet when you measure and first enter the home.  When you leave remove and put back on every time you return with equipment.  Customer do not want to shampoo their kitchen afterwards.  Put protectors under the furniture before you shampoo.  I had asked them to do it and when they finished  I realized they had not and there first response was we do not get that close, but I insisted they do it and they did.  When pulling hoses through a hallway consider put up guards to protect the floor boards.  I did not see any scratch, but it shows care for the home owner.
    - Patty H.
  • A
    CROSS CARPET CLEANING
    My experience with them has been excellent. They are economical, and they do a good job. I probably used them for 4 years, once every 2 years. Their price depends on how many rooms they do. They are very prompt and they never charge more.
    - Scott R.
  • A
    Superior Carpet & Upholstery care
    They really do a great job, are very professional and thoughtful. I have two dogs and a cat, and they were nice to them and careful around them. I appreciated their kindness and the excellent way they behaved in my home.
    - Ann Y.
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Carpet Cleaners in Windsor Heights

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