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Water Softener Installation And Repair reviews in West Des Moines

  • F
    Hauser Plumbing & Piping
    While repairing my kitchen faucet, Curt Hauser damaged a part of the unit. He picked up new part, which leaked. He got another part. It also leaked. The manufacturer replaced the entire faucet, as it had a lifetime warranty. Curt came to install the new unit and I said I wanted to clarify that there would be no charge. He said that the only charge would be his labor. I disagreed, since the faucet needed to be replaced only because he damaged it during his original service call. He agreed to wave the fee. He then installed the new unit incorrectly and I called him back. He returned and installed in correctly, however, he did not install all of the pieces of my replacement faucet. He was dishonest when I asked him if he used the old base (it had some lime deposits on it). He cleaned them off and asked me if I was satisfied with the job. I knew that he had lied to me, but I told him that I was satisfied because he returned promptly and installed it correctly. It wasn't until after he left that I discovered that the head of the faucet was also from the old unit. I don't know what became of the majority of my replacement faucet. I just know that I didn't get it. In addition to the plumbing incompetency and the dishonesty, he used profanity (of the most vulgar sort) in front of my children. I don't feel comfortable calling him back (to get the rest of my replacement faucet) because of his unprofessional character.
    - Susan G.
  • F
    The Plumbing Company

    They showed up about 1 hour late from the time it was scheduled.  In the line of household water, we have a main household ball valve and a bypass ball valve for future water use equipment, such as water softener, which is downstream of the main household valve.  We also have a separate line for irrigation and meter.  During the installation of the water heater,  I asked for information of how much they would charge for installing a water softener and something like that so the guy knew we would need a installation of water softener by somebody.  His job was supposed to change the water heater and replace the leaking main household valve.  After the job was done, I found my water bypass line is missing so did the backup valve. I questioned him where is my back up valve and bypass line.  He said that valve was bad and also said it was for irrigation use and not useful for water softening. It did not make sense at all because we have a separate irrigation line and why we would have a valve for irrigation use after the main house use. 

    I called HSA and the Plumbing Company on April 2, 2014 and reported him.  This guy did respond and called back, he said this valve was put wrong and it was a faulty workmanship, and threatened to charge me for removing the valve.  He is crazy and dishonest.  He did not say he just want to make money of charging me more for if I later on hiring him for installing a water softener and he could charge me for building a bypass line for the softener.  He is untrustworthy!

    - Wenxin L.
  • A
    Priority Plumbing
    After just moving into a new house, we found a leak the inspector must have missed. We (and the plumber) originally thought it would be an easy fix. Once he got into the wall he quickly realized the job was much bigger than a quick parts swap. He and his assistant discussed with me the various options I had, and he was confident he would be able to get it fixed that day. He made a call to get some specific parts and got to work. He originally thought he might have to take apart the whole shower wall to get into the wall, but he ended up cutting a small (approx. 13x8) hole around the faucet. He put in a rather lovely oval back plate to cover the hole and put in a new (and better!) shower handle. He got it done under budget and in less time than he thought. He also spoke to us for awhile about our hot water heater and water softener. I would call him again in a heartbeat. He had a matter of fact quality that I appreciate.
    - Sarah G.
  • A
    Priority Plumbing
    - John H.
  • A
    Culligan Water Conditioning of West Des Moines IA
    Price was a little high, but West Des Moines water very hard and need special equipment. Provided financing. Deliver salt at reasonable price and will fill softener at no charge.
    - Leanna L.
  • A
    Kinetico Water
    They were very prompt and did a real good job.
    - victoria i.
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Water Softener Companies in West Des Moines

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