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Pressure Washing reviews in West Des Moines

  • A
    Pressure Point Cleaners
    It went very well, we are very pleased. We walked the techs around the house and pointed out some things we wanted and they really listened and worked extra hard to do a great job. We had an Angie's List coupon for a basic clean ($249) and deck cleaning was $484, as estimated. Deck about 250 sq. ft. plus steps and railings and a large bench. This is the second time they have cleaned our house siding.
    - Ann B.
  • B
    CertaPro Painters�� of Des Moines
    This was a bittersweet experience, though all said and done, we are happy. We wanted to paint our home- and was given an estimated of about a week for the painting.
    Worked with Mike Weiland who is very responsive and patient and a pleasure to work with. Responded to our concerns and calls promptly.
    However the issue was downstream- apparently Certapro subcontracts to other painters and hence this is where they lose control of the quality and workmanship. We were paired initially with a crew whose foreman was John. Supposed start day was bumped a day- not a big deal. On Day 2, he came only to do a walk around, clarified colors, and then left. No one began that day- he said they would be back to powerwash the next day.
    On Day 3, no one showed up.
    On Day 4, no one showed up by 11AM so I called Mike and a few hours after this, the crew did show up. However, they apparently forgot their ladder (how do you forget a ladder if you do this professionally?). They left, only to return 2 hours later. Crew spent a lot of time just standing around texting while waiting for something (according to our nanny who was home), but finally started but finished powerwashing our 2 storey house by 40 mins (Others tell me this was way too quick to have done a good job).
    Day 5 no one came because it was "windy". Rained on Day 6 and 7 so we didn't expect anyone to come. Day 8 no one showed up by noon so we again called Mike who said he would look into it. After a few calls, he got back to us and was apologetic but said he would replace the crew as they were not doing a good job. So, 2 weeks after the supposed start date, not a single drop of new paint was on the house yet.
    The 2nd crew was hugely different, and a good example of how you can't judge by first impressions (my wife wasn't sure when we first met them). We were paired with Mr. Cardell James (Five Star Paintings- but they were not directly listed on Angieslist. Cell 641-521-5891, Office 515-249-9997). He was very polite, responsive to our questions, and extremely hardworking. Cardell and AJ worked on our house from about 8AM till as late as 7PM on some days, and even came on a Saturday. They were very meticulous with protecting the house, and with the quality of their paint. Very receptive and promptly addressed any concerns (ie missed spots or splatter- but hardly any issues really). They were done after 6 business days- and in the end we are happy.
    The major frustration with Certapro was the unpredictability of the crew, and in the end this delayed things by about 3 weeks. However, considering the estimates were about 50% of what other painters quoted, and considering the end product and the final crew we worked with, I am satisfied. Like I said, bittersweet but it ended well.
    I have been very happy with Certapro's Mike and his level of responsiveness. The problem was the first crew we got.
    Would strongly recommend Cardell anytime if you use Certapro and would be able to pick your crew. He said they also paint independently- so that might be an alternative too.

    - Teck K.
  • A
    Pressure Point Cleaners
    Both John Jr. and Sr. were excellent in what they do. They were very thorough in the cleaning and I was very impressed with their professionalism and politeness. They were both very personable and warm hearted folks. Great people and great work, what more can you ask for? I would highly recommend them!
    - Andy K.
  • F
    CertaPro Painters�� of Des Moines
    The sales person from Certapro provided us with an estimate for the project in March 2014. We were able to get scheduled right away. I quickly found out that they sub-contract the job, perhaps ignorance on my part, but nonetheless this was not discussed in the estimate. The crew that was sent to my house was very unprofessional. They showed up on a Saturday to begin work. They showed up without a ladder and had to use my hose to the power wash.  In their prep work they taped my doorbell down. I came home to my dog going crazy inside from the doorbell ringing all day. They sealed my dryer vent shut and failed to let me know or take it down. They removed my shutters and left them laying in the front lawn. But my real gripe with this crew is that they just completely stopped showing up. They would call and promise to be out to work the next day and never show up. This happened 4 or 5 times and my attempts to contact them were never answered. The project manager assured me he would take care of the problems, but nothing was ever resolved. In the 3 weeks I employed them they showed up for 2 days. I did have to have some siding replaced and I went with another crew to do this since Certapro's estimate was over 2x what these guys did it for. But after the siding project was complete I was left hanging for 12 days of empty promises to show up and complete work. I ended the contract at that point with the project incomplete. I would absolutely not recommend this company. They are a middleman for, in my experience, unprofessional contractors.

    I would like to respond to the companies assertions in their response.

    1. The only time Certapro offered a new crew to me was when I informed them the contract was being terminated. The assertion that they had a to line up a different crew and that contributed to the delay is not true.

    2. Certapro demanded an 80% payment for the work that was no where near 80% complete. I did refuse to pay this amount. 1 side of my house was haphazardly painted and had to be completely redone by the next crew I hired. No trim work was done. The other 3 sides of my house remained untouched. We mutually agreed upon 20% payment for what amounted to about 1 days worth of work.

    3. I understand weather delays are a big factor in this industry. I also understand I had to have siding replaced which affected their production schedule. Weather delays aside, the ultimate reason the contract was ended was because I would call and ask when people would be out to work and each time was told "tomorrow". After the 4th or 5th time this happened I lost faith in their word. With the previous unprofessional work and the failure of anyone to show up to work for nearly 2 weeks I decided to cut my losses and go with another company.

    A+ sales team, F on execution in my experience. 
    - Joe L.
  • A
    Terry the Toolman's Home Improvements
    Terry is extremely reliable. He had given us a quote a month earlier but because of all the rain, he called a month later and came to stain our deck. He will never forget to call regardless of whether the job is big or small. Our kids loved watching him work, and he was always extremely patient during his interactions with us. He also performed separate repairs at our two residences. His work was excellent. We will definitely be using Terry for all our future handyman needs.
    - Stacey K.
  • A
    Pressure Point Cleaners
    Great! House looks new(ish)!
    - Mitch O.
  • A
    Pressure Point Cleaners
    Deck looks brand new. Great job! Hired them to power wash entire house. Jane
    - Jane f.
  • A
    Pressure Point Cleaners
    Did a nice job on our house and deck. Appreciated the professionalism and quality of work.
    - John R.
  • B
    Pressure Point Cleaners
    They were prompt, and did the job. My only problem was the windows were to dry without spots. That did not happen. 
    - michael e.
  • B
    Pressure Point Cleaners
    They spent about 2 hrs using their specialized equipment of pressure washing for siding and windows. Everything became like new as a result.
    - Iouri P.
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Pressure Washers in West Des Moines

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