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Recent Locksmith Reviews in West Des Moines

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    Shaunlock
    Shaun did a very good job, took his time to get some finicky locks correct & even opened a locked antique secretary for us. The price was reasonable for the amount of work done.
    - Patricia M.
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    Midwest Lock Solutions
    I thought that the deadbolt lock would need to be replaced but he was actually able to repair it and it works great now. He also did a good job getting the two doors to latch correctly again, and he did it all for a very low cost. Highly recommended!
    - Steve T.
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    Mike's Lock & Key
    The job went well from start to finish.  Someone arrived to do the job with an hour of initial contact, which was quick for a Saturday afternoon.  Upon arrival, he asked me what I wanted done and followed me to each lock.  He made sure he understood exactly what I wanted before he started.  Upon completion, he had me test every key in every lock to make sure they worked, as well as checking that the old keys did not work.  He gave me some basic lock/deadbolt maintenance tips, which was appreciated.  The whole job took about an hour and a half, which was a little longer than he told me, but that didn't bother me.  A second person showed up halfway through the job - he helped out the first guy, but it was never explained why he was there.  All in all, it was a job well done for a price that was reasonable.  I would recommend them. 
    - evan b.
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    Strauss Security Solutions
    I just had my first experience with this company after having found them on Angieslist about a half hour ago. I'm a manager for a local business that had a single employee left working a late shift, and when the employee tried to lock up for the day, the front door wouldn't lock. Needless to say, we couldn't leave the business unlocked all night, so I found Strauss on Angieslist. I chose them because of their 24-hour emergency service. I called and the phone was immediately answered by Eric. Eric was out on-site within 20 minutes and had the door fixed in 10 more. 30 minutes from first contact to repaired lock. You can't beat that! The fee was very reasonable given the fast and accurate service. I'd definitely use Strauss again. I gave them A's across the board, but if I absolutely HAD to pick something bad about the experience, it seemed that Eric wasn't too thrilled to receive a call at 8:30PM. Nevertheless, Eric was very professional and had our problem fixed amazingly fast. All expectations were exceeded!
    - Michael H.
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    Mike's Lock & Key
    I locked myself out of the house while my husband was out of town and called Mike to see if he could help. Mike was out of town helping someone else and wouldn't be able to make it right away. He was able to give me the number of another locksmith. He said to call them and if they couldn't get to me soon, he would try to make it sooner. Even though he wasn't the locksmith I used, I wanted to make sure he got credit for the courtesy and professionalism he showed. I really appreciated his honesty and willingness to help. If I ever get locked out again (which I hope I don't) I will be sure to call him.
    - Brooke L.
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    Ames Lock & Security
    We bought a house, so had all locks changed. Found out the front door deadbolt only unlocked from the outside (whose brainchild was that?!). Because it's an old house, they had to be creative in finding something that worked, and that also looked like it belonged there. It was so nice that they paid attention to aesthetics as well as function! They did an excellent job.
    - Terry H.
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    Midwest Lock Solutions
    Did everything he could for us & gave us some suggestions for the items that were not part of their service.
    - Mary-francis H.
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    Midwest Lock Solutions
    I called the office at 9 AM and was placed on the service list immediately. The person who answered the call was courteous and told me someone would call on the way over to our house to do the job. The repairmen (2) called at 11:20 AM and arrived within 15 minutes. The part of the job they could complete was done in another 15 minutes, and the lead repairman said he would order the part needed to complete the rest of the work and would return early next week. In the interim he said he would not complete the billing today as it would require charging me for another service call when he returned--something I would not have expected but was very pleased to hear. I am VERY IMPRESSED with the level of service, the worked performed and the timeliness of the response, and will call Midwest Lock and Security FIRST for any future locksmith services we need!
    - Mary K.
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    Strauss Security Solutions
    I had Strauss install a new door handleset on the front door of my residential home. I called about a week in advance and it was no problem selecting the appointment time that worked best for me. The day of my appointment I received a call about 10 minutes before my scheduled appointment time and the technician informed me he was running about 15 minutes behind. I rated punctuality a "B" for this reason, but I was very appreciative to even get a call letting me know they were running behind. The technician had to drill a hole thru the door for the dead bolt (as before there was only a door knob) as well as in the door jamb. He drilled the holes and installed the handleset I had already bought from my local hardware store all in about 45 minutes. I will definitely be calling Strauss for all my future locksmith needs.
    - Andrew G.
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    Shaunlock
    Shaun came within 20 minutes of my all, as promised during the call, was friendly and attentive from the get-go, and after some questions were answered went to work on the front door lock, as that was the door I had come out of.  He said it was quite the challenging lock after a few minutes and wanted to check if any other door might be an easier entrance.  As it turned out, the back one was; he was unable to undo the deadbolt and get me in in less than five minutes. Given Shaun's remarkable punctuality and professionalism, his rates are extremely reasonable.  He was personable and didn't ask anything that he didn't need to know about in order to do his job, while still remarking on how at least I chose a nice-weather day to get locked out (it was 70-ish degrees in mid-September).  He also trusts his customers; I did not have my ID on me and said that I had left it inside, which I'm sure could have come across as a dishonest attempt to enter someone else's home, but he worked with me anyway. No damage or mess was left behind, no unpleasant surprises, just reliable service.  I'd recommend Shaun to anyone.
    - Dan H.
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Locksmiths in West Des Moines

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