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Family Doctor reviews in Waterloo

  • D
    Covenant Clinic - Arrowhead
    I had an appointment with Dr. Grauholz setup. I show up and find it has been changed because she had a wrist injury and could not do gynecological checkups. I was never called and alerted of this change. Because I needed to get a checkup in soon for insurance purposes, I went back another time to Dr. Foelske. She was nice, but unremarkable. Didn't have any good suggestions when I asked questions. 
    After the appointment, I needed to get a second copy of my mammogram order. It took five phone calls and a lot of frustration trying to actually talk to a nurse to reissue this order. It should have been one quick phone call and perhaps one phone call back. Not talking to multiple customer service people and getting three vague voicemails back from three different nurses. The customer service people are not allowed to tell the nurse what the call is about nor can they transfer you to the nurse immediately so you just have to take the chance you can pick up the phone when the nurse calls back. Hard to do when you don't have regular access to a phone at your workplace.
    They also touted using the messing system online. Guaranteed response in two business days. First response from Dr. Foelske was vague and useless. It's been four days and no response to my follow-up inquiry.
    Not impressed with Arrowhead Clinic.  I will continue to use Covenant, but will find a different location.

    - Christine B.
  • F
    Ellen Sakornbut MD
    She was late to the appointment (at her own practice I should mention) because she was dealing with other patients at some hospital (I had to wait at least 20 minutes past the scheduled appt time). She didn't remember seeing me previously for a middle ear infection & didn't want to listen to me try & explain that I had been there & what she had given me. She prescribed me ear drops that had no effect once so ever & then prescribed ones that cost over $100!! I told her I couldn't afford to pay that, so I was given a very small sample bottle to use. Not a very friendly/personable doctor. I will never go back again.
    - Lisa P.
  • A
    Evansdale Family Practice
    Dr. Marilyn Lies is an awesome physician. She asks questions to find out health issues over the year and checks you over thoroughly. She gives suggestions for things you have concerns about and is very caring. Her nurse is very attentive to patients and takes care of what they need right away. When I need prescriptions filled, they call them in to the pharmacy right away and are very prompt in letting you know if there is any issues or delays. They communicate very well and the staff are all very friendly.
    - Karla G.
  • A
    Green Hill Medical Group
    I transferred to her office about 3 years ago because my old doctor was not treating me for things I felt needed treating. Dr. Springer is more thorough about things and seems to care more. I was having stomach issues that were getting worse. She thought it was kidney stones so she ordered an MRI done. The MRI discovered that instead of kidney stones I had lesions all over my liver! She sent me to a specialist and now I am perfectly healthy!
    - Mary B.
  • B
    Bernstrom, Dr. Mitchel L.
    Dr. Bernstrom is a good doctor and someone I saw for several years. He was always easy to schedule and his nurse Terri is FANTASTIC! The only thing I would've wanted from him was a bit more bedside manner, he can come off as cold and aloof sometimes, BUT, he is fantastic at his job and I'd rather take a fantastic doctor who was average in the bedside manners department over someone super-nice and easy to talk to but is average in being a doctor. Let me be clear: he was never mean or unprofessional or anything like that, he just seems like he has a lot on his mind and a lot of concerns on his shoulders. Overall I would definitely recommend him, and especially his nurse, she is amazing!
    - Sarah S.
  • A
    Kontos, Dr. Annie M.
    Dr. Kontos is very thorough and although the wait to get into see her at the office was lengthy, I feel she all than made up for it in the time she spends with the patient. She doesn't rush me and is very patient. Excellent doctor....couldn't ask for better.
    - Lynn F.
  • A
    Dr. Julie R. Sandell
    Her service is good. She is great. She is straight to the point. She is very helpful. She listens to the problems. She pays attention to her patients. I did not have any problems. I would use her in the future.
    - Kerry C.
  • A
    Green Hill Medical Group
    I see Dr. Russelle Bubonis. It takes at least a week to get in. I would recommend them to others. The office environment is wonderful. The bedside manner is really good. Billing and administration is god too. I would use them in the future.
    - Kendra P.
  • A
    Kimberly, Vetter L.
    Kim Vetter is a Physician's Assistant. Each of my experiences with her has been exceptional over the past 12 months. She greets and treats her patients like a friend. She not only provides the patient enough time to ask questions, she takes the time to give informed answers and information. My results from her treatments have always been positive. I recently saw her regarding immunizations that I will need before I take an out-of-country trip. She came into the room well prepared with information on what I would need, why they were needed, and set up a schedule of immunizations to ensure all were in place before my trip. Additionally, she provided printouts of information and recommended websites if I wanted to read more about the immunizations, their effects, etc. I consider her 'bedside manner' exceptional, and I am comfortable asking questions of the most personal nature.
    - Wanda B.
  • B
    John Deere Medical Group
    This was an office visit for a sinus infection. I saw the nurse practtioner who is excellent. I was treated with respect and received treatment quickly that resolved my condition. Calling this office is difficult however as you might wait "on-hold" for 20 minutes just to speak with someone. Also, the billing in this office is slow and is often problematic with insurance. The quality of the medical care is excellent however and I try to remember that when I have to wait on hold.
    - Amy K.
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Family Doctors in Waterloo

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