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Westside Appliance Repair

in business since 1999

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Zip Code

About Us

on Angie's List for 12 years

Westside Appliance Repair is your source for expert appliance repair and the largest stock of appliance parts in the area. Located on the west side of Des Moines for easy access to anywhere in Central Iowa. Serving customers in the Des Moines area since 1941.

Contact Westside Appliance Repair

Phone Number

(515) 276-8899

Address

2877 99th St
Urbandale, IA
50322

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Visit the Angie's List License Check page to find licensing requirements for professionals in your state.

Ratings and Reviews for Westside Appliance Repair

A

Review: Appliance Repair Service
1 year ago

Fix Icemaker in Fridge

Great. The tech was personal and professional, explaining what happened and what he was doing to fix the problem. The price was also low.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
1 year ago

stove repair, dryer repair, washer repair, dryer vent cleaning

We have hired West Side Appliance several times over the years, for appliances in 2 different houses, incl, stove repair (x2), dryer repair and vent cleaning, refrigerator repair, and washer repair. They are always professional and knowledgeable, and have always been very good about discussing options (i.e. when a repair is not needed or would not be warranted given the age and condition of the appliance). All of the repairs they have performed have worked well and needed no further adjustments/work. I will continue to hire them, and recommend them to anyone who asks. I wouldn't say they work cheaply, but having things done correctly the first time, and getting honest advice about when repairs are NOT needed is worth a lot.
Services Performed
- Appliance Repair
- Dryer Vent Cleaning
D

Review: Appliance Repair Service
2 years ago

A clog in my dishwasher drain.

They got the clog removed but charged $175 for a 1/2 hour of work. I asked the technician if he could quick take a look at my ice maker and he tells me he doesn't "have time". So my $175 per half hour doesn't buy me 10 minutes to look at my ice maker. Total rip off.
Services Performed
- Appliance Repair
- Small Appliance Repair
A

Review: Appliance Repair Service
2 years ago

I needed a repair for my dryer, there was no heat.

Pete arrived when he said he would, texted me the day of to confirm and texted me when he was on his way. After diagnosing, he determined that the heating element needed to be replaced. The dryer was very dirty inside and he asked for my vacuum and cleaned it out for me while fixing it, which I thought was very nice. He was was done with the job in 1/2 hour. He also gave me a coupon for a dryer vent cleaning which I mentioned I needed in the future as well. I was very impressed and will definitely call them again when I inevitably need another repair!
Services Performed
- Appliance Repair
C

Review: Appliance Repair Service
3 years ago

I promised to amend my review giving Westside Appliance Repair an "F" as they responded to our complaint and reimbursed us for the service call and an additional $100.00. Here is their response to our complaint - On Wed, Oct 5, 2016 at 10:37 AM, Joe Chmelka wrote: Mr. Kreg, I just want to take this opportunity to apologize for our unsatisfactory performance at your home. Our service technicians are very well trained and this is highly unusual. We have spoken to Doug and he feels very badly that this happened. We do not tolerate actions like this. Thank you for making us aware of this situation. We will be refunding the $175 for your DM Services invoice. And, an additional $100 from the original service call. I hope that you will allow us at Westside Appliance Repair to earn back your trust. Sincerely, Joseph Chmelka Owner and CEO Westside Appliance Repair

We received the reimbursement check on October 28th.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
3 years ago

Complete replacement of refrigerator sealed system.

It was an all-day job and was handled professionally. The tech was very through and knowledgeable. Removed his shoes before coming into the house, covered the floor before setting parts down, etc. All the parts used were OEM and the system was thoroughly tested before he left. Very happy with the service. They may be a little more expensive BUT worth the money!
Services Performed
- Appliance Repair
F

Review: Appliance Repair Service
3 years ago

On August 2, 2016, your service tech Doug came to work on our Subzero refrigerator. He was not able to fix the problem the first time and returned about a week later. When he came back the second time, we told him that we had noticed a very strong odor of burnt plastic or electrical component in the refrigerator after his initial visit. He said "his nose wasn't very good" and he basically dismissed our concern. The refrigerator was functioning OK apart from the smell, so we thought in time it would dissipate. The repair total for Doug's work was $422.88.

The smell persisted and we hired DM Repair Services to come look at it. Both technicians could smell the odor and on opening up the service compartment they found a paint scraper/putty knife next to the defroster coil. The plastic handle of the tool had melted and was clearly the source of the burnt plastic smell. Obviously, Doug left the tool there at his first visit (see attached pictures taken by the DM Repair Services technician and a close up of the tool we took upon removal.) To say that we are disappointed to have to pay another repair service to diagnose and correct the incompetence of your technician is an understatement. To have endured several weeks of exposure of our refrigerated food to potentially toxic fumes from the melted plastic handle of his tool is an even greater concern. At the very least we are owed us $175.00 for the charge DM Repair Service invoiced today. We wish we could include the picture of the putty knife that was in our fridge.
Services Performed
- Appliance Repair
F

Review: Small Appliance Repair Service
3 years ago

Microwave short repair.

This work was completed by the previous owner as per an inspection. Right after I moved in, I noticed that the short was still a problem. I found out that Westside had done the repair, called them, but they refused service because more than 30 days had elapsed from the time the previous owner had the work done and my moving in to discover that it was still a problem. They were totally uncooperative.
Services Performed
- Small Appliance Repair
A

Review: Appliance Repair Service
3 years ago

Washing machine repair.

Great. They were on time and had the part even though I have an off brand machine.
Services Performed
- Appliance Repair
A

Review: Appliance Repair Service
3 years ago

Replaced broken knob and fixed additional issues with GE stove.

This was a unique situation where Westside was hired by the sellers of the home I purchased to replace a broken knob. The technician arrived on-time and was very professional. He spent a few hours working on the stove, and left with the stove as he assessed it in working order. We were happy with the experience. Unfortunately, a few days later as we went to prepare our first meal, we noticed the stove was not in working order. Several burners were not responding/behaving as expected and it was essentially unusable aside from the burner the technician had worked on. As it turned out, the situation was complex - we eventually came to realize the stove had existing problems in addition to the broken knob that the sellers conveniently forgot when they stated the stove was in working order. Additionally, our home inspector and the first technician had not sufficiently tested the stove. Most of the burners worked on HIGH - but only on high - so if the other settings were not tested, the problem was missed. The grid that showed which areas of the cooktop were "ON" was also inaccurate (slightly more obvious problem? Thanks for nothing, home inspector.). After several rounds of discussions with Westside, we were fortunate to come to an acceptable resolution. Our stove works, and the technician went the extra mile of balancing our stove on its broken leg. While it did take some time and persistence to sort through the multiple issues to achieve the resolution, we left satisfied with our service and grateful for Westside's willingness to work with us. I have to mention the only reason for a B in professionalism was a canceled appointment the day after St. Patrick's day....possibly unfortunate timing, but inconvenient either way. It prolonged the issue unnecessarily.
Services Performed
- Appliance Repair

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Westside Appliance Repair

Compare quotes from up to 3 appliance repair experts!

About Us

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

Review: Small Appliance Repair Service

Review: Appliance Repair Service

Review: Appliance Repair Service

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