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Transportation reviews in Urbandale

  • A
    Encore Travel-Luxury Travel Concierge
    First, Hugh asked details of what we wanted to do at each location. He gave us an idea of whether we could fit all of our requests into 2 weeks.   He gathered information on other trips we had taken as a family to get an idea of what we like to do.  I gave him the amount that we were willing to spend and he stayed within that budget. Hugh answered my numerous questions throughout the planning stages.  He was courteous and respectful.  There were only a few times that he didn't get back to me in a timely manner, but I believe it was due to a temporary illness.  During our trip, one of the hotels only had one room reserved for us instead of 2.  The 5 of us had to spend 2 nights in a small suite.  When I contacted Hugh, he was able to take care of it, plus get us a refund from the hotel for our inconvenience.  The only thing that I would change about this trip is getting the London and Paris passes in advance.  These passes allowed us into a variety of places and were only good for a certain number of days.  The office where you had to pick them up didn't open until 10am, so you lost half of the morning when it could have been spent at an attraction.
    - Susan H.
  • A
    Encore Travel-Luxury Travel Concierge
    We arrive in the third world countries on time.  Our UN flights in and out of the bush were smothe.  We provided a building addition, dental care and water treatment advice and equipment to the people of Nzara , South Sudan.  Our bodies were weaker after a month in South Sudan but the safari food cured that.  Thomson safaries was supurb with 5 star treatment in the wild.  We saw every annimal and were treated like royalty.  Our trip home went exactly as planned.  The only hitch in the trip was flying Nirobi air when a plane was late and we missed a flight.  Not to worry they rescheduled for 4 hours later and provided us with a white table cloth dinner for the inconvenience.  The trip of a life time. Thank you!  Thank you!
    - David B.
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Transportation Services in Urbandale

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