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Garage Door Repair And Installation reviews in Urbandale

  • A
    Haus Roofing and Construction Services
    The owner (Tim Naberhaus) was very honest, answered all our questions, was responsive when we had a request. Tim did not try to double talk, misrepresent, or elude answers. He was very straight forward. He checked on his workers, communicated needs to them, and followed up on what was done. He had a finishing person go around and make sure all the little details were covered. The cost of service was less than other contractors, and the quality was higher. The whole crew was professional, respectful, and skilled. I will hire Haus Roofing again if I have any future construction needs.
    - clint r.
  • C
    Hicklin Door Services
    There were two men who came to our house. The one who installed the springs was kind, professional, and got right to work. The other one, however, used inappropriate language in front of my children several times and overtly questioned the work of his coworker. He was extremely unprofessional and tainted the entire experience.
    - Resa E.
  • A
    Hicklin Door Services
    I was told that the person would be at my place from 9-11. At 9 the next day he was in my driveway and ready to work. He looked at the door opener and door. Showed me where the spring was broke and had one on hand as well. Installed everything in an hour and was very courteous and had a good sense of humor. Would recommend this company to anyone.
    - Gregory C.
  • A
    Amega Garage Door Openers Inc
    Replaced the Access Master garage door opener system.  Service was tremendous.  Adam not only installed the system we paid for, but did a quick check of our other door to make sure it worked correctly, tweaking a couple of things for free.  I would highly recommend Amega!
    - Randy T.
  • C
    Hicklin Door Services
    My home - and garage door - is 10 years old.  Each year my garage door would give problems operating / sticking / "bouncing" in the cold winter.
    I would have to UP the Up and Down Force settings on my opener motor so it would not stop.
    This summer, my door is giving me problems in the heat. - Time for a tune-up.
    After inspection, I was told that my rollers in the track were plastic, and it might work better if they had metal ball bearings, but it wouldn't help my door being "heavy" when it's near the top.  So I declined the $99 extra to replace these.
    I was told that after 10 years my torsion springs were "getting old" and were "sagging" because they were losing their strength.  And it would be $299 or more to replace them.  I declined.
    When I was told my door was pushing too hard to get it down past the 3-foot mark, it doesn't make sense to me that the springs are weak.  I would think that my door would be heavy and want to go down too fast.
    He tightened my springs instead, for no additional cost.  I questioned why to tighten them if I had a problem with the door going down past the 3-foot mark.  After he tightened them, the visible "sag" was still there.  He said it wasn't going away - that only a new set of springs would be tight and straight-across without sag.
     Several things just didn't add up.  I'm half expecting to have my door fail to go down again here in the next week, because I just don't buy into the story he was telling me.
    He was a nice guy and gave a good explanation on everything, but one explanation for one area didn't match up logically with his explanation with another area.
    I don't know if I was told the truth, and just don't understand really the dynamics of how a door works, but I think it's pretty straight-forward:  If it doesn't go down, either the spring is too tight, keeping it up....or something is sticking, making it try to force past the resisting area.
    If a door can't lift (not my current issue), either the spring is too weak to help lift, or there's something too tight causing it to stick.
    It can't really be much more complicated than that.
    He also suggested that my motor "was getting wore-out" from "working so hard" with these door issues over the years, and I was quoted $400+ to $800 for a new motor.   I declined.
    I grade a level "C" on Quality and Professionalism because what I was told just didn't add-up for me.
    I was offered a $50 charge to add an attachment plate to the center of my door where it attaches to the lifter.  There was a small crack at this spot.  If this gets worse, I will make sure it is reinforced with a steel plate.  But I can produce one for cheaper than $50 parts expense.  I understand it's part of how a service company makes money, but that's pretty high compared with the next item...
    I was offered a $99 charge to replace all the rollers.  (about $8 each?)
    I was offered a $299+ charge to replace springs
    I was offered a $400+ charge to replace the motor.
    I grew up on a farm and know how to fix a variety of heavy machinery on a constant basis.  I can fix things myself, but I have my own firm here in the city related to agribusiness, so I hire out for fix-it jobs.  I've never experienced an electric motor just "get tired" from use and lose strength.  An electric motor works strong until it's dead.  A spring can get weak with age and use, but it can be tightened and gain most of that strength back.  I've seen garage door springs last 45 years before they break.  BANG!!  
    Everything just didn't pass the Nose test.  Something is fishy.
    - Chad T.
  • A
    Hicklin Door Services
    Great! The person who came to our house was prompt and quick. Answered all our questions, and the price was exactly as quoted over the phone. I was really impressed. I called at 11:30 on a Saturday. They were at our house by 1:00 and no extra charge for weekend service! They were great to work with. Highly recommend!
    - Jaime F.
  • A
    Hicklin Door Services
    On Sunday I came home to find that neither my keypad nor remote would work to open my garage door.  I cleared the memory and recoded everything, but had to recode over and over because one minute the remote would work and the next minute it wouldn't; one minute the door would close, the next minute the opener lights were blinking and the door refused to budge.  I saw that Hicklin, who had replaced an 8-year-old Chamberlain garage door opener with a Chamberlain Professional Formula 1 opener and installed new rails and neoprene ball bearing rollers for me five years ago (with a lifetime warranty), was offering a tune-up deal on Angie's List.  On Monday I purchased the deal and Hicklin quickly emailed me to set up an appointment for the following day.  On Tuesday Rob arrived on time and was professional.  He saw problems that the prior installer hadn't, replaced brackets and reconfigured the rails so that the garage door would open and close smoothly.  I'll have to touch up some paint on the door because of the bracket replacements, but it's good to have the door working better.  Rob told me that the code problems could be a bad logic board or wi-fi signals messing with my opener's circuitry.  He deemed my opener not old enough to have logic board problems, so he said the usual fix is to replace the wall switch, which they can do for $85 if I continue to have problems with the remotes and keypad.
    - Kathleen H.
  • D
    Edwards Garage Doors
    I was pleased to have somebody answer my call on the first attempt and I was able to get them to come to our house the next day to fix a small issue we had with our garage door rail.  Yates fixed the issue in about 3 minutes and charged me $80 (fair I guess) BUT they didn't perform the second half of the job...
    The other reason for having them come out was to provide an estimate on replacing our 2 garage doors with ones with windows and of a different color.  Measurements were taken and a promise to get back to me by end of day was made (I fully expected a response in a couple days).
    The problem is that they never called me or provided me with the quote.  I called the next day and left a polite voicemail with the receptionist who promised (again, unsolicited) response by end of day.  The call never came.  I called back again the following day and the same results.  Still no answer.  I called a third time and asked that I please get a response in the next 48 hours (double their supposed turnaround time).  Still no answer.
    That was 3 weeks ago and I still have no quote or returned call - not that I really want one now.
    - Jeremy L.
  • C
    Hicklin Door Services
    ok.. It took them 2 service calls to resolve. Motor was workign fine on both door openers when they arrived and tested during the service call one of the door opener motor quit working . ?? Hicklin couldn't tell me why it quit working just that I needed to replace .
    - Stephen W.
  • A
    Hicklin Door Services
    In the process, he discovered some parts starting to wear out in my main door, and showed me where the wear was and he wasn't making it up. He was able to replace the motor in the other door and it immediately began to pull a lot more smoothly and quickly. Good preventative maintenance. Very professional and prompt. This is the second time I've used them over the last couple of years and I'd use them again.
    - James K.
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Garage Door Repairs in Urbandale

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