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Carpet Cleaning reviews in Urbandale

  • D
    Zerorez Des Moines
    They do not move furniture or even help. They do not use furniture savers for wood furniture so you have to wait for complete drying before putting your furniture back. The agent who came was jovial and not very efficient. He seemed to be in a bubble and very slack in his response to my questions. The difficult spots have come back and I did not call them again as I did not want to move all the furniture on my own again.
    - Kathie S.
  • A
    Durachem
    They are always courteous, friendly, and consistently do an excellent job. We have used them a few times and were extremely impressed each time. The first two times, we had them get rid of what I thought was an impossible task - get rid of the cat urine smell (from when our cat was sick and had issues). It took a couple repeated trips (only charging us for one) to get it accomplished, but they did!!! The smell is completely gone and never came back!!! The last time, we just had them out for dog stains (our dog was on meds that caused issues). Those stains came out perfectly! I will always use them and recommend them to everyone!
    - Kristine N.
  • A
    Zerorez Des Moines
    The person I spoke to on the phone was friendly and knowledgeable.   Employees were friendly and stayed right on track doing their job.   Would definitely call them again.  They were very efficient.  Only took maybe a couple of hours.   They didn't need to move any furniture, but I think they will for an extra charge.
    - David S.
  • A
    Durachem
    I could not have been happier with the service Durachem provided. Gravis was running a little late but he called me to let me know - which I greatly appreciated. He was extremely knowledgeable and really took the time to listen to my concerns and answer all of my questions. I purchased his Angie's List special ($99 for 3 rooms) and our carpet looked brand new afterwards. He was efficient and professional. I would highly recommend him to anyone and he will be my 'go to' carpet cleaner going forward!
    - Chris W.
  • A
    Superior Carpet & Upholstery care
    They came at the schedule time, introduced themselves, measured, and cleaned the carpet. They were very positive and their cleaning was superior.  The price was what I anticipated.   I do have a few suggestions in the future.  Always cover your feet when you measure and first enter the home.  When you leave remove and put back on every time you return with equipment.  Customer do not want to shampoo their kitchen afterwards.  Put protectors under the furniture before you shampoo.  I had asked them to do it and when they finished  I realized they had not and there first response was we do not get that close, but I insisted they do it and they did.  When pulling hoses through a hallway consider put up guards to protect the floor boards.  I did not see any scratch, but it shows care for the home owner.
    - Patty H.
  • A
    Zerorez Des Moines
    I have no dislikes, I liked that it was green clean product and they will come back if there are areas that need retouch.  I've used them in the past and they are not like the other older carpet cleaning companies.  Other just used water, they call it empowered water but they don't use any soap in your carpet or anything like that.
    - Courtney G.
  • A
    CROSS CARPET CLEANING
    My experience with them has been excellent. They are economical, and they do a good job. I probably used them for 4 years, once every 2 years. Their price depends on how many rooms they do. They are very prompt and they never charge more.
    - Scott R.
  • C
    Miles Best Clean Carpet & Upholstery Cleaning
    Had the service schedule, however, the provider's equipment broke down. Tried to reschedule with the provider, but was not able to complete the service in my required time frame. So I cancelled the service and told the provider that I would be requesting refund from Angie's list.
    - gretchen d.
  • A
    Durachem
    Very friendly and pleasant. Did a good job of cleaning and covering rooms, even large rooms without charging extra. He was about 10 minutes late to show up but that was acceptable. I would recommend him.
    - Sandra G.
  • C
    SPRINGER PROFESSIONAL HOME SERVICES
    We used Springer for annual carpet cleaning and the service has been great.  We decided to use their home services for staining our deck and fence, it did not go as well.  The price was $1,000 which was on the high side but we really appreciated the service and professionalism we had had from the carpet cleaners so we gave it a shot.   While the deck and fence do look good we did have a couple of issues.  There were a couple of large stain spots on the siding of our house that they had to have seen but did not take the time to clean up.  Also, they left an empty stain can behind our fence that our kids found.   It is the small things that set companies apart and unfortunately Springer did not meet our standards in this case.  Also, the gentlemen left an invoice with my wife so we could send in a check or call with a card number which we were planning on doing within in the week.  The next day the company called asking for a card number.  I understand a company needs to paid but calling with 24 hours of us having an invoice seems a little overboard.   We may give Springer another shot in the future because of the great service we have had before this experience but I hope they understand the importance of the little things. Maybe their home service should take some pointers from their carpet cleaning division.
    - Matt B.
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Carpet Cleaners in Urbandale

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