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Cleaning reviews in Tipton

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  • I chose this company based upon other reviews, and based upon the feedback of others on pet/urine stains, the clean citrus smell, and that the owner had pets as well, and was well-versed in dealing with these situations.
    I needed a bedroom, living room and stairs cleaned, and I had one spot in the corner of my living room in which one of my cats had peed at one time, and I just needed to get the smell out, even though that spot has not been a recurring problem with my cats. In my daughter's bedroom, there were multiple stains from cat throw-up spots, as well as a few areas where my daughter had spilled or gotten some make-up on the floor.
    I thought I had asked plenty of questions ahead of time, including the process of the cleaning. Marty was very personable, and very, very good to work with, very prompt, courteous and knowledgeable. When I asked specific questions on the process, Marty did explain that he did not use a hot water extraction process, it was a low-moisture process, but for areas that needed special attention, he did use a smaller machine which did a water extraction.
    The day that Marty came, I was working in my home office, so did not get a chance to watch the process, as I was pretty busy all morning; however, when I heard him cleaning the stairs, I did poke my head out. The cleaning process consisted of some type of round, vibrating cleaning pad; but there was nothing to extract any dirt from the carpet. I went back to my office, but later wondered how the dirt was actually extracted from the carpet if this was the process that was used?
    Anyway, when Marty was through cleaning the carpets, I saw him out, and shortly thereafter (maybe 15 min), when I had a break from work, I went into the lower-level, where the carpets had been cleaned, to check out the rooms. I was VERY disappointed. From other reviews, people seemed to rave about the clean citrus smell, but I smelled none of that. My daughter's room still smelled stale, and of dirty laundry, etc; and the same for my living room. I even got down and smelled the carpet, and there was no refreshing clean carpet or citrus smell.
    Another thing was the stains in my daughter's room (which is a light-to-medium gray carpet). The stains that were previously there were MUCH more pronounced than before. In addition, after the carpets were cleaned, the carpet seam is now visible, when it wasn't before (my home is only 6-1/2 years old), and the high-traffic areas in the room were still dingy and dirty looking.
    There are no words to describe how absolutely disappointed and sick that I was with the results.
    A few days later, with the stains in my daughter's room, I bought a can of Woolite Heavy-traffic foam carpet cleaner, and decided to see if I could get the stains out myself. Well, I can tell you that with a single application of Woolite, I was able to remove the stains! I was really quite shocked, because I thought if the stain remover that a professional carpet cleaner applied wouldn't remove a stain, what are the chances that a home carpet stain remover would work! All I could do is just look at the carpet where the stain used to be, just absolutely stunned.
    As for the spot in my living room, I left it a week to dry and air out, but it still smelled like pet urine, even though Marty uses a special pet enzyme solution to neutralize the odors. (he did say that sometimes it takes a few applications). Well, I called Marty a few weeks later to express my disappointment, and had him come back to try again with the spot in the living room 2 weeks later; that was about 3 weeks ago, and the spot still smells. I have had stunning results in the past with using Nature's Miracle, so I guess my only option at this point is to: 1) buy some Nature's Miracle to saturate the spot; 2) hire another professional carpet cleaner; 3) rent a cleaner to do it myself; all with the hopes of better results than what I received from Heaven's Best.
    I will also say, that when I called Marty and told him how unhappy I was, he did seem genuinely taken aback that I was so disappointed, and asked if I wanted my money back. However, I expressed to him that I didn't call with the expectations of a refund, as I understand he is trying to make a living, and with my living quite a ways out, etc, that just was not my intention. I just thought it was only fair that he know my displeasure with the quality of the job that was performed.
    Bottom line - I would not recommend Heaven's Best, as my experience with this process was not a positive one.
    Update 5/8/2013 - I rented a Rug Doctor to clean these 2 rooms on 5/4/2013. The bedroom has been empty and unused since it was cleaned by Heaven's Best, and the family room is rarely ever used. I have attached a few pictures of what the water looked like, consistently, when dumping the dirty water from the recovery tank of the Rug Doctor. I'm not sure if the pictures are as good as what I saw in person, but I think it gives you a fairly good idea of how dirty the carpets were after having them professionally cleaned.
    - Diana Z.
  • Went ok once there. Scheduling along with dependability could be improved.
    - Carol J.
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