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Auto Service reviews in Spirit Lake

  • A
    Luby's Auto
    It was great.  They quickly diagnosed the problem, without the text book jargon and upselling.  He told me what was wrong and what my options were.  They fixed what was needed in order to get me safely back on the road.
    Anyone within a 25 mile radius would be foolish to take their vehicle anyplace else.  If you do, I guarantee you this, you're going to pay more and get less when compared to what you get from this little shop in a small town.
    - Patrick B.
  • F
    I met the guy in town and figured I would give him a chance.  My car's A.C. was on the fritz.  I contacted them and he said, "Sure we can get that done for you."  I clearly stated that I was going out of town in a few days and I needed my car.  "No problem", he replied. 
    So, I called him the day after I dropped it off.  He tells me, "the part we needed didn't arrive, so your car won't be done today". Then, I was stuck without a ride to work, nice!  The following day, the car still isn't fixed.  At this point, I am livid.
    When I finally tell him, "put it back together, I need to go out of town."  This Drew guy, who owns the place, tells me, "The deflector door, we thought was the cause was replaced, but it still isn't blowing cold air.  We probably need to replace the compressor."  So after all of this labor, around eight hours worth, the problem isn't fixed and the root cause still is not positively identified.  He tells me, "When you return from your trip, bring it back in".  Did he expect me to pay for the same labor and have him and his team of " trained and certified technicians" start over?  In reality, I am supposed to pay them for doing nothing!  Frankly, I was shocked when he asked me to pay a bill.  They didn't fix anything!
    On top of it all, he tells me, "I topped off your freon too", then proceeds to charge me for that.  The freon was never the problem!
    Lesson learned!  I will never ever go there again.  If you choose to go to them, kiss your money goodbye.
    - Patrick B.
  • B
    - Julie L.
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Auto Services in Spirit Lake

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