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Veterinarian reviews in Spencer

Real People ~ Real Reviews ~ Real Results

  • We chose this clinic solely based on price.  Our cat was to receive routine vaccinations as well as be spayed and front declawed.  All that was done and there were no complications but that is the end of anything positive I can say.  I brought the cat in at the agreed upon time.  I stated who I was and why I was there.  The front office woman almost literally ripped the carrier from from my hands and disappeared into the back.  I waited a few minutes, she didn't return, and I left.  The other person at the front desk ignored me.  When I returned to retrieve the cat, I walked in and said, "I'm here to pick up Daisy."  The woman who had taken my cat shoved some papers at me (without ever looking up at me) and said, "You need to fill these out.  I don't know who 'Daisy' is."  Ummm.... Shouldn't I have filled out and signed the release papers before you operated on my cat?  I filled out the papers, paid, got Daisy, and left.  As stated earlier, work was completed and there were no complications, but she did seem to be experiencing more pain than other cats I have had.  Don't know if that was just her and if it had to do with the vet.  This was the only time I used this clinic.  The cold, unprofessional staff would be enough to keep me away, even if they had the best vets in the area.
    - Nicole K.
  • Both Dr. Dirks and Dr. Rentschler are competent, caring vets who truly love animals. The front office staff are very friendly and knowledgeable. Prices are fair with an itemized bill given upon payment. They offer emergency 24 hour service, but luckily, I haven't had to use it. I did have to bring 2 of my cats there for an emergency during office hours and care was prompt and effective. Those same 2 cats have some chronic health issues and this clinic does their best to help me keep my and quot;babiesand quot; healthy while also keeping costs down. One of these cats developed problems that took three months to finally diagnose but the doctors helped to keep costs down by not charging me for the repeated office visits. I was only charged for the actual tests and treatments. My kitty is now healthy and has only had one, short, relapse. Also, after every visit, I receive a follow up call a few days later checking in on my cats to make sure they are doing okay.
    I began using this clinic when I was new to the area. Even though I now live over 20 miles away and other clinics are closer, I still choose to make the drive up there.
    - Nicole K.
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    - Judy V.
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    - Nicole K.
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Veterinarians in Spencer

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