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Auto Repair reviews in Spencer

  • A
    Graham Tire
    It was great. My appointment was at 2pm and as soon as I got there they pulled my car in and took care of business. They also checked my tires to make sure they were not in need of rotation. Very friendly and professional customer service.
    - Jennifer W.
  • C
    My boyfriend and I had used Nielsen's for several years without incident.  Prices are fair with accurate estimates given when asked.  I have always received an itemized bill when paying.  Loaner cars are available and while not in "tip top" shape, they are reliable enough to get me to work.  The owner and all employees are capable mechanics.  The owner even gave us wonderful advice on things to check for when shopping for used cars.  That being said, the last time my boyfriend brought his truck there (just for an oil change), they not only failed to do the work, they never even opened the shop for the day.  He dropped his truck off in the morning before work and returned that afternoon to find the business locked and vacant.  Luckily, he had the owner's cell phone number and called him, only to be told that he had his entire staff helping him with some personal work that day.  However, he would have someone come by to unlock the door so that my boyfriend could retrieve his key from the drop box.  No one ever showed up.  After waiting for over an hour, I finally drove the 20 miles to the business to bring my boyfriend his spare key.  The next day, my boyfriend returned to retrieve his key.  This time the business was open, but the employees were unapologetic about the incident and the owner was not around.  Neither of us has been back since.  We were saddened by this experience because up until that day we were loyal customers, impressed by the level of service we had always received.  I'm not sure if we'll ever be willing to give them another chance.
    - Nicole K.
  • C
    The work was not done as requested. Some overcharging occured also for parts. The problem persisted till I made the repairs myself.
    - James S.
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Auto Repair Shops in Spencer

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