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Hvac Repair reviews in Solon

Real People ~ Real Reviews ~ Real Results

  • Could not have been a better experience!!  Many thanks to Larry and the crew for a "no hassle" install.  The new system is working perfectly.
    We had  proposals from three other vendors.  Pricing was similar across the board.  However 2 of the vendors never set foot inside the house to survey the current duct work / air returns or inquire about the total square feet of our home.
    Obsolute Comfort spent about an hour doing their initial assessment.  This included a review of the old system and a "walk through" of our home to ensure proper duct work and air returns were in place.  Additionally they noted the total square feet to be cooled/heated.  At the completion, Larry sat down at the kitchen table and addressed our questions and equipment options.
    Within 2 days we had proposals for 4 options.  He suppied us with equipment reference material for all options.  After we narrowed down the choices he thoroughly answered our remaining questions.
    The new system was installed 10 days later.  They arrived on time and left our basement cleaner then it was when they arrived.
    The following day Larry returned to teach us how to operate the system.  We were given a binder containing all the WARRANTY info and equipment manuals.  Larry had all the rebate forms filled out.  We just had to review, sign and mail.
    And our bill was exactly what was on the proposal!
    Many thanks to Absolute Comfort for their expertise, professionalism and respect for our home and investment.

    - Beverly Q.
  • Price, Quality, Responsiveness and Punctuality were A+++. The professionalism I rated was based on contact over the phone and not in person. Personal professionalism was an and quot;Aand quot; and phone professionalism was a and quot;C maybe even a D gradeand quot; .... I was unsure I reached the right number and he seemed abrupt on the phone and did not even state that i had reached and quot;Stepp Heating/Ac - how can i help you?and quot; He answered with a and quot;yeah?!and quot; So, I was a little surprised by that but gave him the benefit of the doubt. So glad I did! He was the third person I had out to the house to evaluate my furnance issues. I was convinced that I needed a new furnance and he talked me and my spouse out of that purchase and even explained why everyone else was saying we needed a new furnance. He was so kind in in explainig what was wrong and I was even more positively impressed by the bill!
    - Heather B.
  • They never called back after their initial visit, so I phoned them twice to see if they were going to provide an estimate.  However, they never followed up with me.  Thus, I used another company for the job.  This is actually unusual for the company because I have used them in the past with many good results.
    - Mike D.
  • We recently bought an old farmhouse that needs several upgrades to heating/air system. We called a couple companies to get estimates. Solon Heating and Air was the best experience. He listened to our concerns, recommended several different options and took the time to explain everything. Instead of trying to force us to go with one option, he wrote estimates for several different ones so we could decide. We were happy to see that they were the cheapest too! Due to other projects, we're breaking the work into different service visits. Our first visit was to raise the air conditioner and ground the gas line. They came out quickly and did a great job. We're definitely calling them when we need to upgrade the ductwork!
    - Rebekah T.
  • We've had Prybil Heating and Air come out to our house multiple times. They are quick to schedule us and arrive on time for every appointment. It doesn't take long for him to figure out what's wrong and fix it. We had to order a new fan for our furnace, but it arrived quickly and he installed it right away. However, we realized after getting quotes for new ductwork that they are more expensive than others in the area.
    - Rebekah T.
  • They are good. They show up when they say they are going to show up. They are reliable. It was a real hot day that day, so everybody’s air conditioner was having problems. They still came to us even though it was evening. We would rate them highly and would use them again in the future.
    - Ingrid E.
  • Called up and had someone on site the next day. Very professional, did not wear shoes inside the house, was raining outside but did not slow anything down. After a quick inspection he cleaned the unit and fixed it. He even found a problem with our ventwork and fixed that quickly while he was here. Bill came in the mail.
    - Michael S.
  • We made an appointment to repair our A/C. They never showed up or called to explain why. When we called they said maybe they would be there the next week. We never heard from them. Called again and they set an appointment, day and time. They never showed up, never called. When we called asking why they said it had been 'one of those days.' They would not confirm when they would/could ever come. Meanwhile it's 95 degrees and we do not have air conditioning, plus took missing several days work to wait for them to show up. We called another company to do the work.
    - Su Z.
  • unknown
    - Brian N.
  • Everything went well.
    - Kathryn S.
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HVAC Contractors in Solon

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