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Window Replacement reviews in Riverside

  • F
    ACRI Inc
    DO NOT GIVE THESE CROOKS YOUR MONEY!!! My parents chose to use this company to re-side and replace windows for their home. BIGGEST REGRET THEY HAVE EVER HAD!!! Tim Acri one of the owners and Joe (the sales man) came out the last night of our ordeal with these people to request final payment and pick up the doors which are mentioned below that were not ordered correctly by ACRI and had to be replaced by us. Tim was extremely rude the entire time while he was there. When Joe (the sales man) mentioned that we didn't get the columns for the porch that he ordered, my mother asked what they were going to do about it, Tim's smart aleck remark to her was throwing his hands in the air and saying "What the **** do you want me to do about it?" she said I know what I want to tell you & that is shove the it up your A** buddy!!! Also my father brought up the doors that were installed which he had to replace himself, he asked if they normally use shingles/shims to set them. Tim replied yes. My father knowing they had not used them as he had to replace the doors said "Well they sure didn't use them on these doors." This lead to yet another smart aleck remark from Tim: "Well I guess it is a good thing you took them out yourself then, huh?. I can not believe these people can stay in business if this is how they always do business. 1.) Entry doors were not acceptable as the jamb widths were not ordered to match the wall widths(this is a nearly 100 year old home which they knew and supposedly had measured for) and the color of the jamb on the inside did not match the wood grain on the inside of the doors. Instead it was white - Received money back for doors, however we then had to remove and replace them and the trim ourselves. 2.) The porch columns were quoted to be aluminum columns capable of holding up the porch roof by themselves. However what was installed was wooden posts wrapped with a snap together aluminum cover. Which they did not inform us of and we discovered on our own. After much fighting with these clowns over this they did give a $1,000 deduction, yet we still did not get what was to be ordered/quoted/promissed and will have to order our own and install them ourselves. 3.) The kitchen window was to be a new constructions window with the jamb width to match the wall width not a replacement pocket window. Not the case, and when the window they used was smaller in size than what was taken out, they attempted to fill it in, however chose not to use drywall to fix above the window. Instead they filled it in with OSB board and did not insulate at all. 4.) The rotten window sills which were to be replaced were not replaced, instead they just wrapped them to cover them up thinking we would not check. 5.) Exterior light fixtures are wobbly, they had just screwed into the plastic cover not the box in the wall as they should have been. 6.) Freeze board which was ordered and we were charged for would not work correctly so was not used. We purchased and furnished 2" x 12" boards which were used instead. The price of the original freeze board should have been deducted from the bill as it should not have been advised to be use. However they took the boards which we paid for and refused to deduct anything from the bill for a product we did not receive/use in the end. 7.) There are multiple large dents in the aluminum wrap of the porch header. 8.) The porch railing which was provided is not of good quality for what was paid, just like the posts/collumns on the porch I am sure that we did not get what we actually paid for. We could have gone to Menards or else where and purchased the same stuff for a very small fraction of the cost. 9.) We were also quoted and promised railing for both sets of outdoor stairs. Nothing was installed on either one. We had to purchased these on our own and install ourselves. 10.) Nearly every window frame was chipped and scratched on the inside of the home from drilling when the windows were installed.
    - Eric S.
  • A
    Home Town Restyling
    The job was to take 2 days but they stayed and worked until the evening to get it done all in one day. We appreciated that greatly. We also had a ball game to attend in town so when they left they cleaned up and locked the doors for us. They were very professional and friendly. Our 7 year old son was in one of the rooms asking tons of questions and they took the time to answer them.  We have more windows to replace and we look forward to using them again in the future.
    - Susan G.
  • A
    Home Town Restyling
    We called and got an appointment for an estimate . Nick stopped out he was very thorough with out dragging the presentation  out . He gave us very good information and gave very good demonstrations. There was a little break while they made the windows. Like I said they were very fast and friendly . They got the windows in and were gone in just a few hours . The price was a little high at first but seeing the quality of the finished product it is worth it. I would recommend to anyone. We will use home town again in the future.
    - mike f.
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Window Replacement Installers in Riverside

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