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Electrician reviews in Oxford

  • D
    City Tractor Co.
    We were told that our mower would be returned to us in 4 or 5 days, but that estimate was not corrected when the true problem was uncovered. In the end, it took 19 days. At no point did we receive a call explaining the delay. We had to call the service department three times to find out what was going on. There were unexplained delays with parts (which turned out to be the fault of the City Tractor employee who placed the order), and communication problems between the shop and the people taking the phone calls. ?I don?t know, you?ll have to call back later? was the result of one call we made.
    During another call, they told us that the mower would be done the next day (a Friday), but it wasn't actually ready to pick up until the following Tuesday. There was no communication of this delay either...they didn?t even call us when the mower was finished?we called them on Tuesday morning and found out it was ready to pick up. The communication was so poor that we were considering consulting a lawyer in case legal action was needed. When we finally picked up the mower, we asked for a discount because of the three-week inconvenience and terrible customer service, but the owner examined our bill and informed us that we ?got a really good deal? because the mechanic had made a mistake on the bill (even though the final bill was very close to the mechanic's original estimate). This company desperately needs to hire a customer service representative. Until they do, we will not return. 
    On the plus side, they washed our mower, and so far it seems to run better than before it broke.

    - Eric J.
  • A
    Complete Mechanical Services
    The work went as planned and CMS did a great job. I would highly recommend CMS to anyone looking to have any electrical, plumbing, or HVAC work done. Price was reasonable, and it was great to have a stop shop for all of the issues we had, and not have to call independent electrical, plumbing and HVAC staff into the house. CMS was very good at letting us know of proper routine maintenance we should be doing on HVAC, and general maintenance for the house that we need to keep current. CMS also looked at a few other projects that are down the road, and gave good suggestions on the best way to proceed, a bathroom remodel and garage floor drain issues.



    HIGHLEY RECOMMEND
    - Dan C.
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Electricians in Oxford

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