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Plumber reviews in Muscatine

  • A
    Everything went very well. The technician who came out was Steven and he arrived well within the 2 hour window they originally gave. All of our questions were answered knowledgeably and he told me exactly what I needed to do. He was only working for about an hour and I was given a 6 month warranty, which gave me peace of mind. I would be willing to have this company come back out simply because I felt that Steven was professional, knew what he was talking about, and services were provided quickly and efficiently.
    - Kara S.
  • A
    This was the first time I have ever seen a company confer the floors in every room that they would be walking through and working in..they seemed to actually respect your home! They always cleaned up after themselves before they left the house. I am a renter so I do not know what the price of this service was.
    - Sarah L.
  • A
    I called on a Thursday nite when I discovered water in my basement even though we had a sump pump. They came first thing Friday AM and made sure everything was ok even though a friend had got it working.
    I called 2 weeks later when the pipe sprung a leak and sprayed water into the basement instead of pumping it outside. the owner was there in short time. He fixed the leak and went back to the office to see if the part we ordered was on the delivery truck, came back and put in the new pump and a new pipe leading outside. They are really great and get a AAA rating from me.
    - Jane A.
  • C
    Did not show up to the appointment I had set. I had to call them to see what was going on with the appointment. I took a day off work to be home for it. No communication that the one of the items I requested to be fixed wasn't. The worker told me the first day he could get to the area he needed, but found out later (when I went to fill the bath tub) that the pump wasn't working. I called them up to discuss the bill and that is when I found out they couldn't fix the problem.
    - leron m.
  • A
    Work was done in a timely and professional manner. Identified a change in previous work performed on another matter (required by new code) and made the changes at the same time. Overall effort was within timeframe estimated and cost was too (though more than I was initially expecting). Have use the Boche firm for several needs and have been pleased with their service and after service support.
    - B Howard P.
  • D
    Had a clogged sink, so called for a plumber. I was new to the area, so looked up a plumber in the phone book. I was told price would be $100-$115 if they just had to use the small rotor. About an hour later, I got a call from the plumber stating that he would come over soon. The plumber came in and tried to plunge the sink, with no success. He then took a look around the house to try to determine the current layout of the plumbing. He decided he would need to use his electric sewer rotor. He brought it in, but the snake was jammed up, so he couldn't get it to operate correctly. He took the machine out to the garage and spent 20-30 minutes getting it untangled. He then came back in, using the rotor on our sink. He got the clog out, but left a mess under the sink and on the floor. He never asked for me to remove anything, even after I asked him if things were in the way, but ended up getting splatter from the drain all over our cleaning supplies and other items stored under the sink. I asked him if he usually made that mess, and he said yes. He said that he was told by his boss not to clean up, so it was up to me to clean up the mess. He was at our house right at an hour total.

    A few days later, I got the bill in the mail. I was billed for 1.75 hours. I called at 4:50pm on the day I got the bill to ask about the charges, but the man told me he was heading out of town and didn't want to discuss it now, so would call back. He never took my info, but hung up. I waited about a week, and after never hearing back, I called again. I was told that they would take 15 minutes off the time, but I would still need to pay for 1.5 hours. I stated that this didn't seem right, as the plumber was at my house about an hour, with the chunk of that time spent fixing their non-ready equipment. He explained to me that I had to pay for the time spent going back to the office, picking up equipment, doing the job, then going back to the office and unloading the equipment. He said that the 15 minute reduction was all he could do, then transferred me to his secretary to give me a new total.

    I told her I didn't think this was a good solution, but she didn't have a response. I still ended up paying about $50 more than he estimated.
    - Joel H.
  • A
    Armstrong estimator arrived 5 minutes early, versus a rival company that arrived a hour late.

    The work was very professionally done and Frank worked with me in order to allow for specific changes that I wanted.
    - Daniel P.
  • F
    The estimator was an hour late versus competitor's estimator that was 5 minutes early.  Price was higher than a competitor doing the same job.  Really turned off primarily by the tardiness of the estimator.
    - Daniel P.
  • A
    I had rusty water flowing across my basement floor. Upon exam I saw that the gas water heater was about 20 years old. I called Hometown because of the great work and professional service they had provided my employer in the past. The quote they gave me was for 50 GAS gallon water heater, installation and any needed plumbing/wiring, and removal of the old heater. I checked around and it was comparable with all the local plumbers. The huge difference?? I would have to wait a couple days with the "other guys." I asked how soon they could come, since I was forced to shut off the heater and shut off the water, no hot water would be available. They came within just a couple hours, were very professional and polite, replaced the old heater and connected the new, including running new copper and wiring, new venting, doing tests and then removed the old heater. They cleaned up the area, gave me copies of their paperwork, and left. I never knew that this could be handled so easily or quickly. I plan on using Hometown for ALL my future plumbing needs, as I had been recently "burnt" by the other guy in town for estimates and also promised completion date on my bathroom remodel.
    - KARENA M.
  • A
    - Joseph V.
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Plumbers in Muscatine

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