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Carpet Cleaning reviews in Marion

  • F
    Actually Clean Carpets
    It was horrible. Actually Clean "misplaced" all of our electronics, stole my kids' piggy banks, my jewlery, took advantage of our insurance company and did a horrendous job of rebuilding our home. They left screws and nails all over our yard (we have kids and animals) and fought us the whole way through to correct their mistakes or poor job. DO NOT USE ACTUALLY CLEAN!
    - Jennifer W.
  • F
    Stanley Steemer
    I overheard a conversational exchange between the main person, Curtis, and his helper that arrived after him as, "What the ****, etc.". The carpets were cleaned and the spots were lighter than before but not gone. He recommended putting fans on to help speed the drying process. We stepped through the rooms afterward while the carpet was still wet and pushed down and they said they were done. I turned on the ceiling fans in the rooms and opened Windows. I also placed a floor fan in the hallway. They added on an additional fee for the hallway because their "normal" is 20 feet and my hallway was 30 feet. The coupon did not specify there was a length restriction. Only thing mentioned was a room constituted 300 sqft or less, which one room was 12x20 and the other 11x12, well under the 600 sqft and they couldn't do 30 sqft more for the advertised price? Anyway, when I walked in the rooms later that evening, I was VERY surprised to find a 2" x 2" section of bare carpet in my formal living room. It wasn't even in a corner, but near the middle of the floor, in front of the bay window. This was not there before the carpet was cleaned. I immediately called the company and took pictures. It was after hours on a Friday evening but I left a message about this issue. On Monday morning I was contacted by Jamie and she said Curtis would follow up with me, which he did. He came back the next evening and we agreed the spot was not there before he cleaned the carpet. He walked me through all of the equipment and chemicals and denied responsibility. He even suggested our dog dug the hole over the weekend. He said he would not do anything about it and recommended I call Carpetland, which wasn't the first time he brought them into the conversation. He offered their services to me before he ever cleaned the carpet as well and again before he left that day. I didn't get any other follow up phone call the next day so I called back and Jamie had Curtis return the call. He was very rude on the phone and reiterated that he was not going to take responsibility in any way for what happened to the carpet. He said he was the manager, had been doing this for 11 years and the owners would stand behind him. He insinuated that I cut the fibers out of the rug and that I was trying to pull a fast one. He said there wasn't anything more to talk about because our conversation wasn't going anywhere. I told him that I would not use their services again, nor would I recommend them. He hung up the phone on me. I would certainly NOT recommend using this company at all!!
    - Heidi K.
  • A
    American Dream Carpet Cleaning
    Bill and his crew did a fabulous job cleaning the carpet. They identified the pet urine spots in the dark carpet and removed those. The pet odor is gone! I have used American Dream for my carpet cleaning at our other home also and they got out stains and cleaned the carpet beautifully! Their state of the art equipment is much more effective than other carpet cleaner's equipment that I used prior to finding American Dream. He is very professional, caring and conscientious.
    - Kathy C.
  • A
    KAMAL'S INC
    So happy I found this place. Was looking for a large plain area rug or bound carpet remnant for bedroom. They have quite a few carpet remnants. I found the perfect color and they bound it for me.
    This is a family run business. They are very friendly and provide excellent customer service and quality. Both father and son extremely knowledgeable. Nice to keep the business local too.
    They have an amazing selection of rugs, any shape and color. I think the quality and price are hard to beat. Also be sure to see the gorgeous hand made pillows, at very reasonable ($25) prices.
    I will definately buy my rugs or carpet at Kamal's.
    - sandy s.
  • A
    Home Pro Services
    He went above and beyond the expected results and he came in under his estimate. We talked to one group that was not local and they wanted more than twice as much for the same job if we committed right away. We felt they were taking advantage of the situation. We called Duraclean, they were local and it was family that owned and came to do the work. The basement was dry and clean and the house smelled the same afterwards.
    - Thomas T.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    Carpets were cleaned very well (he used a pretreat for pet stains) and finished services on time (as well as his arrival time). The carpets were not soaked (as with steam cleaning and other "spray cleaners"). The service was very professional and was completed as promised, even with my interruptions. The dry time was very fast (without having to set fans up) and when I checked the phone book (before making any calls to any carpet cleaning businesses for opinions, etc.) this was the only carpet cleaning business with an
    approval from the Better Business Bureau.
    I would not hesitate to call them again for any offered service.
    I can not recall the date or the amount I spent, but if the expense had been more than I considered fair and reasonable, I would remember it.
    - Terry B.
  • A
    Perfect Clean
    I chose them because of the pricing.  I got a $99 coupon to use them.  They did a really good job.  My carpets are white.  They were fabulous.  They came back and fixed a couple spots for me.  I don't have any complaints about their work ethic or hard work they did.  I have no complaints about that.  I have a white carpet and it looks like I could do more work on it.  They are very professional and very prompt.  It was a good price.
    - James E.
  • A
    Americlean Of Iowa LLC
    The person doing the work was professional and friendly. He did a wonderful job and in a short time. I was worried about stains that might come back. It has been over 2 weeks and the carpets still look great, no stains!
    - Melvin K.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    Wonderful service! Marty was great to work with. He measured my house and gave me an estimate and stuck to it! He got stains out and made my carpets look new! My couches and ottoman looked new once he was done and they had been very stained. He gave me free spot cleaner and went above and beyond what I expected. I look forward to working with him again. He didn't charge me per room, he did his charges according to sq footage, excluding closets which was very generous!
    - Michael B.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    Marty was very friendly to talk to on the phone when I called him. He gave me an estimate right away, and we set a date for him to come to my home. He showed up right on time and started working. He was very friendly and the carpets and upholstry look great. He uses all citrus products, so the house smelled great and the carpets were dry within one hour. I would recommend Marty to anyone who needs carpet or upholstry cleaning. The price was more than fair, and he did a great job for us.
    - Randy R.
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Carpet Cleaners in Marion

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