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Roofing reviews in Leon

  • C
    Des Moines Area Roofing

    I made several contacts with Tim Wolfswinkel at DMAR the first of which was 7/16/2015 by phone and asked whether his company did work in my rural area of Iowa and was told yes, they did and he would be interested in giving an estimate.  He requested me to send him an e-mail, which I did immediately that morning at 11:52, and to which I attached photos of problem areas on my roof.  I was told that he probably would not do an onsite inspection unless it was absolutely necessary as he had a satellite software system which allowed him to see my roof without making a physical trip.  I expected to hear from him over the weekend with an e-mail estimate, but did not.  Finally, on Tuesday, 7/21/2015 I called DMAR again, and again the call went straight to Tim's phone and he answered.  I asked how the estimate was coming, and was told he had been so busy he hadn't gotten to it, but was heading back to the office as we spoke and he would start it then, I should expect to have the estimate by 7/23/2015 and if I didn't see it in my inbox that day I should call.  Thursday came and when no e-mail appeared by 1:30 pm I called again.  Again I was told he had been busy, that he wanted to talk to me but couldn't just then because he had just pulled into another driveway and I should call back in one hour.  I called back at 2:30 pm and the phone rang and went to voicemail.  I did not leave a message, but thought I would try to call again in about 20 minutes, which I did.  When I called again 20 minutes later the phone again went to voicemail, and I left a voicemail. message with my callback number.  I received no return phone call within the next 22 hours, and called for the final time on Friday, 7/24/2015 and again the call went straight to voicemail.  I dismissed Tim of responsibility to bid on the job.  (UPDATE)  Immediately after sending the e-mail telling DMAR to cease actions on my behalf I received an e-mail from Tim Wolfswinkel, telling me to check my voicemail, that he had attempted to call me twice.  I had given Tim my contact phone number in my initial e-mail to him, and had left my contact phone number on each phone message I had left for him.  He says that he autodialed the number on his phone and left a message (I use Skype for long distance calls, and cannot receive incoming calls on those numbers).  So it may be that there was simply a miscommunication; however, when he stated he was too busy to check e-mail messages, or listen to phone messages, I decided I had surely made the right decision.  He maintains he did nothing wrong; I maintain that he should have been attentive to the communications from his customer.  If he is trying to take in too much business that he cannot properly service he does so to the detriment of his customers I wish him luck.  I will not be one of those customers.

    I had explained that my roof was actively leaking during what has been a very wet weather period, and that payment would not be a problem, but that getting estimates to provide to my lender was time sensitive.  This delay put me a week behind, and was very disappointing.  However, I am willing to give him the benefit of the doubt as to the truthfulness of his claims, and have upgraded my review for a "fair" rating overall.

    - Nancy S.
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Roofing Contractors in Leon

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