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Recent Wedding Planning Reviews in Harlan

  • F
    Toujours Wedding Planning
    DO NOT USE!!! My best friend hired this company to complete all the floral arrangements for her wedding. She paid her a deposit of $230. This vendor backed out 44 days before the wedding and refused to return her deposit. She had her attorney send a letter. She then received $50 from the vendor. HORRIBLE EXPERIENCE.
    - Kaitlyn P.
  • D
    The Wedding Planner Omaha LLC
    It wasn’t very good. They didn’t have much service given. Price is pretty cheap but you get what you paid for.
    - Clover H.
  • D
    D C Centre
    I have a few issues that I would like to bring up from my daughter's wedding on Saturday night.  I'll start with the one we are most upset about and I'll end on the compliments that we did have.   1.  My husband had a few drinks on Saturday night and was asking the bartender why she couldn't serve past 10:45.  He was not threatening her or harassing her.  I was there and so were a couple of other very sober people.  The agreement was he was doing nothing more than anyone should have been able to defuse easily.  She went and got - who I learned later was the "Assistant Manager".  And that was her right and I probably would have done the same.  He came out literally screaming at my husband to stop harassing and threatening his bartenders.  I tried to intervene and told my husband that it was in the contract and asking your assitant manager if he would take it someplace other than right there in the front of the room in front of the guests.  He continued to literally holler loud enough at my husband to the point where there hadn't been a scene, there now was.  He then threatened my husband and told him he was going to throw him out and went and got a security guard.  By the time the poor security guard came to the back of the room my husband was already back in his seat.  I talked to the security guard and smoothed things down.  Then to make it worst - I go out in the lobby and there is my sister in law who was defending her brother sitting in a chair with your "Assistant Manager" standing over her and hollering at her loud enough that several people heard exactly what he was saying.  Those people called me the next day and told me that he was telling her that he was the assistant manager and he could shut the whole event down.  That's when I showed up and told my sister in law to go and sit down.  I told her to just go.  I told him that he was the only one causing a scene now and that I would take it up with you on Monday.  This started with a tipsy father of the bride asking if the bar could be kept open later and then getting mad that it couldn't and not getting mad in a threatening or harassing way.  Wow - if your faciity can't handle something like that without your people causing huge unnecessary scenes - you've got the wrong people dealing with it. Then to top it off - I'm sitting at a table with a friend after everything had settled down and your wonderful people person assistant manager comes out and throws a copy of our contract on my table and tells me he wants me to show it to my husband.  Your assistant manager is a bully and it was agreed that the bride and groom would be the ones making the call on who got thrown out if anyone.   2.  I realize that you had said that the second bartender was in a serious accident and that was why only one bar was open at the start time our contract agreed on.  I understand that these things happen, however the one thing I had told you over and over was that I did NOT want a line at the bar.  You had assured me that a third bartender was available to set up a bar also if needed.  Apparently that was a lie as to we couldn't even get two bartenders going.  I had a line at the one bar that was open during the first half of the cocktail hour going to the middle of the room.   3.  I was also told that there were other events scheduled at the same time.  But I was assured that that they were at different times and wouldn't be an issue.  What you failed to tell me was that they would be switching out their rooms from wedding to reception at the same time that our guests were arriving.  The lobby was packed with people when our guests arrived and our photo booth had to put up a sign telling people which wedding there were there for.   4.  The bass beat from the wedding next door could be heard in our room all night long.   5.  Two woman from the wedding with the loud beat got in a fight in the parking lot and the cops were called.  I'm sure our guests were very impressed with that one.  This one I realize you can't control all the time.  It just added to my appreciation of the night in general.   6.  Our event officially started at 5 with the bar open at 4:45.  None of the candles were lit at 5:00.  They were still going around and lighting the candles at 5:30.   7.  When they asked at 10:15 if they could start tearing down - I asked if they could wait at least until 10:30.  I tried to help out the room captain as much as I could.  He was the only one doing anything as far as I could tell and he was completely overwhelmed.  But I wonder why in the world would you even be asking us to start tearing down????  We paid for our reception to go until 11:00.    8.  When they were tearing down and blowing out candles - they spilled wax on one of the guest's items that were still on the table since the reception was still in progress.   There were good things too.   1.  Food was terrific.  We had nothing but compliments on it.   2.  Your security guard should be dealing with people - not your self important assistant manager.  Your security guard has the people skills.  He was great.   3.  Dillon, the room captain was great too.  He was doing as much as he possibly could for us all night long but he just didn't have enough help.   I'll also be posting this review on the The Knot, Angie's list and the Better Business Bureau.
    - Nancy F.
  • D
    The Sioux City Orpheum
    Very poor response to questions once you have signed the contract.  Very poor customer service primarily from Jennifer Canny.  It's a difficult place to get for your wedding and they don't make it a good experience once you do get them.
    - Amy S.
  • D
    I chose to have my wedding reception there because they provided food, drinks, ect. Once we saw the menu choice for their catered food,we opted for an outside caterer. This was because the only options were cold sandwiches, ribs, or very expensive steak. We understood a $4 up charge per person with an outside caterer. I did not realize that would include anyone over age 3. Most 3 year olds don't eat much if at all. Oh well, that I dealt with. Then come to find out that the outside caterer was to only set up on the dance floor, unfortunately that meant no one could dance while the food was up. We wanted to do our first dance as soon as we walked in. Thankfully, we were able to get around that. The caterer had to make sure no plates were left on the table and clean up everything, which not a big deal but what's the up charge for then? We were the informed that they don't like a candy area and were asked to rethink our decision on it, otherwise we were expected to clean it all up afterwards. Also, our favors we old fashioned sodas with a tag that said enjoy while watching your favorite classic movie. They weren't intended to be drank during the reception, however some guests did open them and the bar tender had a fit. My parents chose to pay for some soft drinks and when they ran out, they decided to add a few more to it. At that point they were told that it couldn't be done. The manager finally decided that they could add some more after a bit of an argument. Once the night was over, my mom got the bill for the drinks that had a normal 18% gratuity on it. This would not have been a big deal, but they had tip jars out all night which were all filled by the time we left, there were about 6 jars. I feel that's a double tip and not right. We ended up paying a lot more than expected with hidden costs. The room to rent was only $450 we paid well over that and did not include any alcohol. They keep adding costs the closer it got to my wedding. Malinda, the owners wife and head of the ballroom area, was very unprofessional. She uses her personal phone for business, but never answers when you call. This would not be an issue if her 5 year old granddaughter wasn't the one on her voicemail. Right before the wedding she tells us to text her because that is the best way to get ahold of her. That was very wrong because she never responded back the second time we tried. Whenever i called Gil's to ask her questions she was never there. This was not a problem since I always gave my name, phone number, and event date at the request of anyone answering the phone. It would take days for her to call back, but when she did she never knew who i was or that i was having my reception there. She was too into planning and asking if I was excited about my upcoming wedding. She's not a wedding planner, just a provider for a space. At first she pushed us to use all of her decorations which would cost extra to use. We chose not to. I feel she needs to let someone else handle the ballroom area. To top it off, my mother-in-law called to see if we could rent the room the night before to have the rehearsal dinner there and possibly decorate that night. The room was already rented out, but Malinda told hey would be gone by 8 pm and we could decorate then. Then she goes on to discuss details. I was furious when I found out, because only my mother and I had spoken to Malinda and she had no right to talk to anyone else about it. Later we I called about decorating, Malinda told me that we couldn't do it until the morning of, which is not what she told my mother-in-law. She constantly changed her mind and was very air headed. I will never recommend anyone to Gil's simply for the way we were treated and how very unprofessional Melinda was.
    - Monica K.
  • F
    I called the dj at 6:00 and he was lost with his gps system working, go figure and could not tell me where he was and said he would be there in 40minutes. I called the groom and announced to the guests that he dj was going to be late. My son and the wedding prty waited at the bar while we set up my sons home stereo system and hooked up one of the ushers iPads to the system so the reception festivities could begin. My nephew from California then yelled over the music to introduce the wedding party and festivities began. The dj showed up two to two and a half hours late with no cordless microphones, no video capabilities, no working lights and he failed to have most of the songs that were emailed to the company owner that were agreed to be played. Therefore the usher continued to run the music for the most prt with the iPad and home stereo system. The dj was not ppropriately dressed and when the owner of the company was contacted he said we old receive a full refund within a week. When it was not received we called him and he told us that it was not his fault and this was one oh his best dj's and he was not responsible we told it is his company and he is responsible for his employees and their actions. He also said he was sorry but does not have money just lying around. We have yet to receive any refund and are planning on filling a small claim. Please do not use the services of Galaxies Sound Productions for any important events. It put the caterer and photographer also 2.5 hrs behind. I did a receive a check  for the entire amount I paid and an letter of appology 8/22/2012 although this does not change the experience we had the company did give us a full refund.
    - Greg L.
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