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Leaf Removal reviews in Grimes

  • C
    A+ Lawn & Landscape

    Snow removal services were outstanding.  We had an issue following the first snowfall, but once we called, they came back promptly and corrected things, and we never had an issue again.

    In the spring, the yard clean-up went well, and the chemical applications and lawn mowing got off to a good start.  We also had them apply mulch to our landscaping, which I would say went only OK, as in my opinion it seemed that they skimped on the amount of mulch applied.  This was confirmed, when about a little over a month after we had the mulch applied, one of their workers who was out to rectify a mowing issue discussed later in this review, recommended we think about having mulch added to the landscaping and was surprised when we told him we paid A+ $3000 earlier this spring to do just that.

    However, starting in late May, I'm not sure if they had staff turnover, or what happened, but things went downhill rapidly, as whoever started mowing the lawn in later May did not know what they were doing.  There would be 6-10 feet sections of the lawn that were not mowed, there were areas where the mower height was too short and dug into the dirt, leaving no lawn, lawn clippings were blown into the surrounding landscaping or pilled up on the lawn to the extent it could damage the underlying grass.  It became a fiasco, having to call and get someone to come back out to correct things on multiple occassions.

    Then we had requested multiple times when talking to our rep. that someone contact us about some plants we wanted removed, and then the additional plants we wanted installed, as well as some weeding we wanted to have done.  After multiple attempts we were finally told by our rep. that he didn't work in that area and that we needed to call someone else at the office (which would have been good to know from the start).  After we got connected to the proper person and got a quote for the work (approximately $1700), and made a down payment (approximately $650) , was a little disappointed as it took quite a while to get the work completed (over a month).  However, we could understand that they are busy, just wish this would have been communicated.  Things did look good once they were finished with the plantings and pulling weeds.  However, when we got the invoice, it was for quite a bit more than what was originally quoted ($2100), though no one had called to indicate any additional work was needed to complete the project.  We called to determine what the issue was, and could not get an answer from either our new contact person, or from the billing department, and while our contact person would say they were looking into it, no one would ever get back to us (this has gone on for multiple weeks).  Then to make the issue worse, we find out after we had disputed the cost and requested additional information from both our contact and their billing department, they went ahead and charged our credit card for this entire amount ($2100), not even applying the credit for the down payment previously made, so we were actually charge a thousand dollars more than they original quote.  Again called both the rep and their billing department and at first couldn't get any sort of response other than that couldn't be right, when sent copies of the receipt they sent and our credit card statement to prove it was, were finally told it was "likely" just an error on their part, and they were looking into it and would get us the information we needed by the end of the next day.  However that day came and went and we still have not received any information from them.

    Then to make matters worse, that same day we received another invoice in the mail, charging us for the two disastrous mowing services that damaged the lawn, which while I wasn't happy they felt they should charge for those poor service calls, I could have tolerated.  But then they also charged us for three additional services that were not performed (edging in April and two months worth of weed pulling service in April and May - which if we already had them doing weed pulling services, why did they just charge us $700 for doing it in June as a special project, which is part of the whole billing fiasco detailed above).  When we called on this invoice, again speaking to the same people that haven't been able to rectify the billing issues we have been having, were originally told it was for requested services, then that they were looking into it, then that it was likely a mistake and should not have been included on the invoice.

    While we have spent a great deal of money with A+ over the past year, and have then recently had all of these issues, no one from the company's management has reached out to us, and their has been no effort to make this up to us on any level (other than when we had the mowing issues, they did come out to mow the areas that were missed and removed the piles of grass clippings from the yard so it didn't kill the underlying grass).  All we have received is their shallow promise that they are looking into it and will get back to us I guess at some point in the future, when it works well for them.

    While we got off to a great start with A+, I currently have little faith in this company, their management, and their billing practices.  Seems like there have been too many issues at too many different levels to think it is just coincidental and not an overall systematic problem.

    - Stephanie S.
  • A
    Radiant Lawn & Services
    It was really good; I was hesitant to do this as I had wanted to do the lawn prep myself, but time and everything else got away from us. Easter was days away and we wanted to have a nice Easter Egg hunt for our kids and grandkids. Matt responded immediately with a bid after he had reviewed our property on line via the assessors page, (very smart) and others we contacted either needed time to perform an estimate or offered flat fees well above what Radiant had promised and charged. He had asked how much we were willing to spend and he came in nearly $40.00 under my gross, very happy indeed.
    - John C.
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Leaf Removal Services in Grimes

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