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Firstcall Construction & Restoration

Founded 1989 • Angie's List since November 2009

A Rated | 19 Reviews

Description

Restoration and Remodeling Service Company (see our website at www.firstcalliowa.com for all other services and picture portfolio of completed projects as well as meet all our our employees....

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Verified Reviews

A few reviews for this pro…

F

RATED

11/08/2015

Our insurance company recommended First Call so Greg came out and assess the basement back on July 22, 2015. Weeks later they had their "siding" guy Jesse come out and he figured out the leak was coming from the window. I told Jesse and Greg we want them to come out and fix the inside and outside of the house. We tore the deck ourselves in preparations. We waited weeks then turned into months befo...

DESCRIPTION OF WORK
They did nothing but make us wait and then wait some more.

CATEGORY remodeling

SERVICE PROVIDER RESPONSE

Dear Mr. & Mrs. [Member Name Removed], I do apologize for your frustration with the process of your insurance loss. After discussing this situation with our staff, at length, every one of my employees that was involved with your situation was surprised to read this review. It appeared that there was early confusion as to the source of the water loss that was not included/covered in the insurance r...
C

RATED

03/25/2015

He showed up when I expected and didn't waste any time. I appreciated both of those qualities. The bid was literally twice what others charged (received 4 bids). I asked him if it was right or if he wanted to adjust and never heard back. Because he knew that I had an insurance claim and that I was getting insurance money to make the repairs, I fear that he was being opportunistic. He wanted to see...

DESCRIPTION OF WORK
Provided a bid for ceiling repair.

CATEGORY drywall,remodeling

SERVICE PROVIDER RESPONSE

We are sorry that our company wasn't the right fit for your needs. Firstcall is a full service remodeling and restoration company and when we are working on insurance restoration projects, we choose to perform the entire scope of work for each job. Insurance scope cost breakdowns are confusing and some work categories are weak and some areas are strong, so we look at each project as a whole.
A

RATED

06/14/2014

FirstCall was very methodical from start to finish.  I had a project manager (Larry) who arranged for everything from scheduling the various contractors to figuring out how to get the right bathroom vanity into place (this was, funnily enough, the hardest part of the whole thing.  Took three attempts, and what finally worked was Larry coordinating with FirstCall's cabinetry and countertop contract...

DESCRIPTION OF WORK
Finished 1100 feet of a 1600 square foot basement with a bedroom, family room, and bathroom. Mechanical room left unfinished at my request.

CATEGORY remodeling,basement remodeling

C

RATED

02/17/2014

The cement board siding is cracked.  Apparently there was a class action lawsuit regarding the product that they recommended.  Now we are left to deal with filling out the papers even though they bought and supplied the siding.  We paid FirstCall not the subcontractors.   The job site was littered with subcontractors' lunch and garbage. Paint job was so-so.  The front windows and door trim were no...

DESCRIPTION OF WORK
Replaced siding on house including some repair work and painting exterior  However, the provider did not do the work.  It was subcontracted out..

CATEGORY remodeling

A

RATED

09/02/2013

The project manager made the initial inspection, scheduled the crew and let us know what to expect at every step. The crew was fast clean and very careful to protect all the areas of foot traffic. They were always on time, kept us completely informed, and did no work until they were sure we knew all our options. They also worked closely with our insurance adjuster during the claim process. I was s...

DESCRIPTION OF WORK
Cleaned our basement after a sewage flood. They removed the carpet in the family room, put all furniture on risers,removed baseboards, cleaned all floors and disinfected the entire basement. Then they set up drying equipment and inspected all walls for damage and moisture.

CATEGORY remodeling

Services Offered

Restoration Services Include: Fire damage repair, Water damage repair, Storm damage repair, Mold Remediation, Water dryout/mitigation work, Content cleaning, and all other services related to meeting the needs in the disaster restoration industry. Remodeling Services include: Room Additions, Basement Finishes, Kitchens & Baths, Whole House Remodeling, Commercial Remodeling and much more.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard
Senior Discount
No
Emergency Service
Yes
Warranties
Yes