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Recent Pool Cleaning Reviews in Fairfax

  • A
    BILLIARD & SPA GALLERY
    I started this search with a product comparison on the internet and ended up going to Billiard and Spa Gallery in Coralville. I was met by an enthusiastic sales rep named Ky who walked me through the various versions of the spas that they had available. Given that I was under a bit of a time crunch to make the date for an anniversary gift, he was able to very quickly put together a package that made perfect sense at an acceptable price. While I may have spent more than I'd originally planned, the product appears very solid and we've put it to good use. This isn't the cheapest option, but if you want to get a spa installed and avoid having difficulties and focus just on enjoying it, give them a call. Both Ky and Billiards have exceeded any expectation we could reasonably have had, and I'd have no hesitation referring a friend to their capable hands.
    - Aaron W.
  • B
    Pool And Spa Warehouse
    The salesman was quite informative on everything about pools and the care that they require. I did learn alot from him even though I did look elsewhere for comparative prices. I did not buy my pool there, only because I found a store closer to where I live. It is more convenient for location when the pool samples need to be checked.
    - Shelley S.
  • C
    Pool And Spa Warehouse
    I stopped in on Sept 3rd because we were looking for a above ground swimming pool. We had already stopped at Pool Tech on Saturday Aug 31st and talked with them so we thought we'd shop a round a little. I chated with the manager and he was very polite and very informative and even gave us more to think about but I always seemed like I was a hindurance to him. We were looking at pools outside when he went in to get a price sheet for us. When we came in we waited approximately 20 minutes while he helped other people and answered the phone (there was anotheremployee there). After waiting he came over handed me the price sheet and started to walk away. I did have a couple questions and he did hurridly answer them but I just didn't feel like he cared about my business. We bought the next day from Pool Tech.
    - Rick G.
  • D
    Pool And Spa Warehouse
    The pool was finally installed, near the end of the swimming season. We had to keep at the company to get the job done and receive all of the items listed on the contract. I did not enjoy working with this company.
    - Marilyn O.
  • F
    Backyard Rewards
    Despite checking references (homeowner and other contractors) and personally visiting other customers projects, this has been the worst home project experience of our lives.  Trent Rozinek (Backyard Rewards) signed a contract with us on 5 July 2011 to build an in-ground swimming pool.  As of May 20, 2012 we still have not received all of the equipment.  We hired a general contractor to coordinate our build of the pool as we were also installing retaining walls and a patio.  Trent would not communicate or follow-up with the general contractor unless we personally intervened and he would only communicate with us via text message or email (very rarely did we speak with him on the phone).  Trent repeatedly missed his commitments on when he would show up to do work and always had an excuse for why he wasn't there.  Although our signed contract with Backyard Rewards included the backfilling around the walls of our pool, Trent refused to perform the work.  We had to pay a third party almost $2,000 additional to backfill the pool.  After many weeks of delays we finally did get the basic pool installed and filled with water.  Trent, however, could not deliver the automatic cover or any of the pool equipment that I had paid for (pump, heater, cholrinator, automatic cover, etc.).  After multiple stories on why things were delayed we started calling the equipment suppliers directly and quickly discovered that our equipment was in stock, but Trent didn't have the money to pay for it.  Fortunately, we hadn't paid Backyard Rewards all of the money for the pool so we paid the suppliers directly.  This ended up costing us an extra $800 above the contract, but we were able to secure almost all of our equipment.  We did not, however, receive the basketball and volleyball sports equipment packages that we had paid for.  After repeated promises (and multiple excuses/stories/reasons) from Trent since September on when he was delivering the equipment we still do not have it.  We have also learned that Trent issued bad checks to all of the subcontractors who worked on our project.  If you are thinking of installing a pool, please do not use Backyard Rewards.
    - Kathy J.
  • F
    Backyard Rewards
    He never finished the job. It was a disaster! I know that he stuck several other people too, since he said he?d give a discount if a good portion of the money was paid upfront. We had to pay all the subcontractors out too because they put a lien on the house, even though Trent was the one who rented the equipment and he wouldn?t pay them.  I would suggest not to even call him! Trent knew he had really screwed up and promised to repay us back all the money but we've not seen a dime from him and we are unable to reach him.
    - Kathryn F.
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Pool Service Companies in Fairfax

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