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Door Installation reviews in Evansdale

  • B
    Astec Handyman Services
    Good. There were some unexpected issues due to the door being too narrow for the slide track which was my fault but they were able to install it by getting different size screws. This doubled the price that I was quoted but they did a good job. It slides beautifully.
    - Lori L.
  • D
    Pella Windows and Doors
    My first clue that this was not the place to do business with was when I was talking with one of the salespeople about my project, a couple came in complaining about a bad installation. The windows they'd had installed were not opening easily, some of them taking a good deal of effort to open and close, and they were not pleased with that, obviously. Another salesperson talked to them but I could overhear the conversation, and that salesperson agreed to have someone come out and take a look at it. Being optimistic, it sounded to me like good customer service at the time, so I took that as a positive. Keep this in mind, we'll come back to something like this later.
    After ordering my two doors, we set up a time to have the installers come out and do their job, and despite the price, it was about $3500 installed for a standard sized sliding fiberglass patio door and a steel front door without a window or any fancy features, things were going well. Pella products and services are expensive! So the day comes when the installers arrive, and I start asking them questions about what they're going to do, and I get concerned when their plan for "weatherproofing" the patio door consisted of only expandable foam in the gaps and caulk around the trim. Having seen many situations myself with rotten frames around patio doors due to this weatherproofing approach, this didn't seem like enough to me. I asked him about building a sill pan or at least using the fancy flashing tape that Pella makes, and he laughed at me! He had never heard of a sill pan and didn't think it was necessary when I described it to him. What a joke! These installers were no better than an ignorant home owner, and for Pella prices? No thanks, not ever again. Granted, I should have asked about the sill pan much earlier on, or demanded more detailed installation answers, and decided to take my business elsewhere. The installer did entertain me by putting some flashing tape down between the vertical and horizontal parts of the door frame on the bottom, a minimal effort at achieving my weatherproofing request. It also took them four tries to ship in a screen door that wasn't damaged in shipping. At least they were willing to keep trying to order another screen, but there was no priority put on getting one faster for me, and I had to wait 2-3 weeks for another damaged one every time.
    Do a Google search for "door sill pan" and see how to prevent a rotten frame around your door, and see what at least one Cedar Falls Pella Store installer has no idea that it exists.
    So after all this, I should mention that the patio door shuts hard, always has, and I think the only solution for that is a new patio door or redo the installation because the same idiot installer shimmed the door in so hard that the track is bowed outward, and takes more effort than necessary to shut it. Remember the first paragraph here again?
    One more impressive thing the installer did: since my house has vinyl siding, a J channel borders the door trim. The door trim from Pella was about 1/8" wider than the previous trim I had, and instead of taking the time to move the J channel slightly and trim the siding in the process, the installer just crammed the trim in there, and now my J channel is stressed and curling outward. Real attention to detail and doing things correct there.
    Although this Pella Store is an area Parade of Homes contractor, I recommend finding another place in Waterloo/Cedar Falls to do your windows and doors. Unless you want to pay a lot of money for good service, terrible installation, and ok products.
    - Darren C.
  • A
    Astec Handyman Services
    - Stephen P.
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Door Installers in Evansdale

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