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Recent Finance Advising Reviews in Ely

  • F
    On November 12, 2009, I spoke with Chris from Wachovia Dealer Services. I informed Chris that I would be taking unpaid leave from work for at least 30 days, due to illness and hospitalization. Chris assured me that my vehicle payments would be deferred until January, 2010. I continued to receive statements in the mail; all stated that I had a past due balance, even though Chris told me my payments were deferred. On December 22, 2009, Timothy from Wachovia Dealer Services contacted my mother. She made a payment by phone in the amount of $275.30. She was given a reference number: 56475, and was told by Timothy that this payment would bring my account status to current. Her bank statement shows that the amount of $275.30 was taken out of her Wells Fargo checking account on 12/22/09. On January 26, 2010, my car was repossessed. I did not receive a written notice from Wachovia before my car was taken; I have kept all documents mailed to me from Wachovia. Wachovia states that I am 90 days delinquent on my payments. They are asking that I pay $995, plus the $350 fee to get it out of repossession. A female representative at Wachovia's reinstatement line, whose name I did not get, stated that the $995 was the past due amount owed. My payments are $185 monthly. I received a letter in the mail today, eight days after my car was repossessed, stating that unless I come up with the money by Monday, February 8, 2010, my car is being sold. Since I am a single parent working full-time and making only $25,000 annually, I am not able to come up with that amount of money by 2/8/10. My car is gone because of what I believe to be a communication error.
    - Patricia K.
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Financial Advisors in Ely

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