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Appliance Repair reviews in Dubuque

  • F
    Service Guard - A Division of Black Hills Energy
    Not good, pay for warranty or service work and pay all year, monthly and for years ave. of 600 dollars per year and when the easy repair was to be done, he ordered wrong part, said would reschedule and never heard back. 2 months now. Then they play the game parts aren't available, they ARE but they can get them because not being a authorized dealer so parts are available but not to them. This is with alot of the parts they can't get, and say it can't be fixed !!!! But I could call a authorized dealer and get it fixed !!! But yet I'm paying 600 dollars per year and NO service a authorized dealer could fix for about 200 dollars, Bottom line I'm paying for service I can't get and yet paid for
    - Jeff N.
  • D
    Service Guard - A Division of Black Hills Energy
    Dishwasher not covered under my agreement. However, on Service Guard website is a coupon for $50 off service on appliance not covered under agreement. When I called to set up appointment the rep said the coupon was not valid in Iowa. Why didn���t they indicate that on the coupon!
    - Gary S.
  • A
    Service Guard - A Division of Black Hills Energy
    The young man they sent out (Mike R) was great. Diagnosed the problem and fixed it on this visit. My wife had just done her 2 week shopping and as a result we did not lose any perishables. The tech was an excellent ambassador for Black Hills. I only dinged one grade for punctuality because there had been no call back after 7 hours and we had called to see if they were still coming. While I was on the phone the tech pulled in, Very happy ending and pleased with service.
    - Robert C.
  • F
    Bob's Appliance Service
    Fridge manufacturer scheduled an appointment through Bob's Appliance Service.

    Never received an appointment confirmation phone call.

    Called them five times.

    Showed up to their location.

    Argued with me over why they never called me or answered my phone calls.

    Told me to find another company to repair my fridge.

    Refused to do any service for me.
    - Matthew S.
  • F
    BOB'S APPLIANCE SVC
    Was hired to repair two appliances..took forever to get here then when he did the first appliance took forever to fix.The second he took to the shop. said it would be'Quick" but never back for 7 months. We repeatedly called him and he rarely answered.. totally unprofessional, non -punctual and untrustworthy. Finally resolved all this by contacting the manufacturer to put pressure on him as he said he was a 'certified' repair technition. Bad experience. Never would use him.
    - Steve P.
  • A
    FRITH APPLIANCE & TELEVISION
    It turned out that the problem with the appliance was a simple fix but they had to remove the entire oven/microwave apparatus to get to the tripped fuse. They trouble shooted to see what might have made this happen to prevent the same thing from possibly happeneing again but they then showed me what to do if I had the same problem again so that I wouldn't have to pay for a simple fix. Very nice and professional guys.
    - Anna D.
  • F
    BOB'S APPLIANCE SVC
    Originally started doing business with this company 12 years ago when we completely remodeled our kitchen and put in all very "top end" appliances.  Our original experience was ok except  the female of the household  always felt the business owner "Bob" was arrogant and rude.
    My husband and I recently purchased a Sub Zero refrigerator to replace an almost identical one we had purchased from Bob's Appliance 12 years ago.  When the refrigerator was installed, the wood panels that matched our cabinets didn't fit the access panel above the refrigerator. They installed a stainless steel grate but took the wood panels with them.  A week or so later I called Bob to find out why we have a stainless steel grate instead of the original wood panels.  (He never called or left a note to let me know what was happening with this.) "Bob"  took the wood panels in late September  to have the panels cut down and refinished.  It is now after Thanksgiving and no panels yet.
     But worse. . . the wood panels on the door of the refrigerator had pulled loose from 2 screws, causing the panels to separate from the door when opening the door. Bob looked at it at the same time as referenced above (late Sept.) and told me if the other panels would take more than a couple days to get, he would send his son over to repair the refrigerator door.  On November 25, the entire panel pulled off the refrigerator door.  Bob had  installed the panel, never said it was not sturdy enough or needed to be reinforced.   He has called me and yelled at me over the phone telling me that the door panel was made out of "cardboard and gummy bears", that the panel wasn't made correctly 12 years ago.  When I suggested that the manufacturing specifications probably are far different now than 12 years ago due to stronger seals on the doors, he told me I was wrong, yet we never had a problem with the panel for 12 years while it was on the old refrigerator.
    The owner is very arrogant and opinionated, constantly making excuses for not showing up or returning calls.  Realistically only returns calls when my husband calls him. He has told me on several occasions that he would call before he comes to the house, then shows up unannounced.  He cannot and will not accept any responsibility for his failure to follow up on this issue.  
    This is unfortunate because his son whom I assume will inherit the business is very conscientious, friendly, and professional.
    - Michelle C.
  • A
    FRITH APPLIANCE & TELEVISION
    They came and serviced/repaired my washer, dryer, refrigerator and oven. Their price was fair. They have a very speedy service. They are careful and pleasant to work with. They showed care to my property; and they kept things clean.
    - Polly M.
  • F
    Service Guard - A Division of Black Hills Energy
    Didn't finish and made it worse
    - Jeff N.
  • B
    Sears Appliance Repair
    fixed in one visit
    - Mary D.
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Appliance Services in Dubuque

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