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a brick chimney on the side of a blue house with two windows

Masonry reviews in Des Moines

  • A
    Jaigo Construction LLC
    What a fantastic experience! We hired Jaigo Construction to lay some new brick, repair some old brick, and do lots of tuck pointing. We couldn't be happier with both the quality of their work and their fair price. Amazing attention to detail! They made sure to tint the new mortar so that it matched the old mortar, they fixed things we didn't even know needed fixing, they made repairs that went beyond the scope of their estimate���yet they didn't charge us a penny more. Jaigo Construction worked so hard to match the brick on our 60-year-old house and did a fantastic job with that, finding great brick from half-way across the country. The workers were prompt and polite. And after all the work was done, Jaigo cleaned up so thoroughly, no one could have guessed they were here. Finally, Jaigo's estimate was considerably less than those we received from other reputable masonry companies. If this sounds like a rave review, it is. We couldn't be happier with Jaigo Construction!
    - Bryan L.
  • F
    She did not appear to actually do the cleaning and did not do an inspection of the chimney from the roof. She argued with me when she was questioned about the work and lied about conversations she had with my spouse. She offered to return to prove her work if she received additional pay. This was the worst customer experience I have ever had. After hiring a second chimney sweep, I discovered that she was highly overpriced.
    - Kayla P.
  • F
    Old World Masonry
    I hired this contractor to do work and coordinate the remodel of my home. He personally refinished the hardwood which I now realize was way over priced only for it to peel all over in 6 months. Company would not communicate with me despite many attempts to make this right. There was no final walk through and details were ignored. I have yet for this to be acknowledged by My estimate below is ONLY for the floors he redid.
    - Janet G.
  • C
    Iowa Tuckpointing
    He showed up on a Sunday and started right in without letting us know that he was here - then he left without saying anything at all. A week goes by & he shows up unanounced and finishes up the tuckpointing. His quality of work seems to be good but his work ethic and communication need help.
    - David C.
  • A
    Of the four local masons contact, Dustin was the most responsive, knowledgeable, flexible, and interested in the project. His care for his craft was obvious in his enthusiasm for discussing the project, and he was up front in his opinions about the relative merits of the ideas I tossed out. I had to wait a bit for an opening in their schedule, but when they made it out the work went very quickly and is well done. My only (incredibly minor) complaint would be the remains of the window frame were left in the basement. Cleanup would have been appreciated, but it was hardly much effort on my part to throw everything away.
    - Alana B.
  • F
    Floyd J Summers
    Floyd said it'd be a 2-week project, but he had 3 weeks scheduled just in case something came up. He was supposed to be finished in September, but didn't show up until the following May. It took 11 weeks to complete from the day he started to the day he came back to clean up. He (his workers) never worked an 8-hour day at my house. No work was done for at least a 3-week period in the middle. He blamed most of the delays on either his broken saw or the city inspector. In the end, the vertical joints are inconsistent, there is excess mortar on the block faces, the horizontal joints are off by half a block at the corner (because I didn't tell him to align them), the little bit of brick re-work on the exterior is crooked and out of plane. He replaced the old bricks with new brick that does not match at all. There are mortar spills in my driveway, my garage floor, and on my retaining wall. The old wall did not have a footing so he had to put in a new one. The top of the footing should be below the floor slab. Instead, he made the footing level with the floor and did not bother to finish the top of the footing. He used cement patch to smooth the top of the footing, but the floor slab cannot be replaced without removing part of the footing.
    - Chris M.
  • D
    Old World Masonry
    I called for an estimate for a significant repair plus overall evaluation of tuckpointing needs for our house. He came out promptly and offered to send a quote by mid week. By the end of the week when I hadn't heard back I called to follow up. I heard nothing for the next four days so called again, and after another day and a half still have no information. He pointed out an additional and less obvious significant repair. He said it was urgent but would be tricky because of its location and the manufacturer doesn't make this kind of brick anymore. Apparently he has decided not to take on this project. In my last message I simply asked to know what the obstacle is, because I'm concerned whether anyone will be able to reuse or replace our existing brick. It's not a problem if he can't take on the project, but given he made it sound like our second story wall could potentially collapse, it is a problem for me that he declined to even follow up. I am moving on to other companies.
    - Carissa V.
  • A
    Old World Masonry
    Very upfront and professional. He was very busy and still got us taken care of. Project scheduling and scope of work were things Eric always communicated well as things changed throughout the process of remodeling job. Would def recommend this company to friends and family.
    - Derek V.
  • A
    Excellent all around.  If you are looking for someone to do work on an "Old House" project, these guys do it right.  Dustin was very helpful it providing sound advice with a fair price and a great work crew.  Highly recommended.
    - Timothy W J.
  • A
    Had him come out to my house to check my new house's chimney and fireplace. He was very professional and helped us out with information on never owning a fireplace. Placed protective gear around the fireplace so nothing would get dirty. He checked everything including the mortar around the fireplace. He showed us how the blower works and what to expect when using certain woods and fire-starters. He was very personable and friendly. Would use their services again. 
    - Gregory C.
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Masonry Contractors in Des Moines

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