Interior
View All Categories
Exterior
View All Categories
Lawn & Garden
View All Categories
More
Services Near Me

View All Categories
Articles & Advice
Visit the Solution Center to Explore Articles
View All Articles

Chim Cherie's House Of Fireplaces

in business since 1978

Compare quotes from up to 3 masonry contractors!

Enter a zip below and get matched to top-rated pros near you.

Zip Code

About Us

on Angie's List for 7 years

Complete Hearth Company. From sales and installation of fireplaces, inserts, and stoves from around the world to design and service of our products- Wood, gas, coal and pellet. Fire tools, accessories, wholesale & retail. Wood to gas conversions. Chimney sweeping, repair and rebuilding. Brands include Fireplace Xtrordinair, Avalon, Lopi, Jotul, Rais, Valor, Morso, Scan, Stoll, Pilgrim, Regency, Vermont Castings and Homesaver.

Contact Chim Cherie's House Of Fireplaces

Phone Number

(515) 255-9231

Address

534 35th St
Des Moines, IA
50312

Map showing Chim Cherie's House Of Fireplaces

View larger map

Ratings and Reviews for Chim Cherie's House Of Fireplaces

F

Review: Fireplace Repair Service
11 months ago

Needed a simple gas fireplace cleaning

Scheduled the appointment 3 weeks in advance, took the morning off of work to be home for service. Representative from the organization called AT THE TIME they were scheduled to arrive, not only to tell me that they wouldn't be able to make the service appointment, but they wouldn't be able to perform the service. Unacceptable. Poor way to do business.

Service Provider Response
We would love to be able to service all the folks that request it. Our company is small and must focus on the products we sell. Our office person scheduled service for fireplaces not installed by us which is not our policy. When the service technician got strep throat I knew his work would be back 2-3 days. I asked the office person to convey that to Mr. [Member Name Removed]. We are scheduled into mid-November and we don't want to make promises we can't keep. I suggest finding out who installed the fireplaces and calling them for service. Homeowners usually clean their own glass. There should be a fireplace manual that shows how to remove the glass to clean inside.
Services Performed
- Fireplace Repair
F

Review: Fireplace Repair Service
2 years ago

Hired to install new insert in a 100+ year old fireplace.

I want to preface this with when we initially purchased our fire place insert, the owner and employees were friendly and professional. Installation was quick and the installers made sure we knew the best practices when lighting and maintaining a fire. The reason I am writing this review with one star is that we asked to have a screen put on the top of the chimney. We were talked out of doing that because they preferred not having it there. The reason I wanted the screen was to prevent birds etc from moving into the flue. Opening the fireplace door this year I found two dead birds. After trying to start the fire, my living room quickly filled with smoke. After calling this company, they wouldn't come out to fix this for over four weeks. During the coldest part of the season thus far, they refused to come and fix a problem that was created due to their bad advice. Any future fireplace business will be given to another company.
Services Performed
- Fireplace Repair
A

Review: Chimney Sweeping Service
4 years ago

They cleaned my chimney and replace the spark raster.

They did a very good job and took care of everything so that there is no mess when they clean the chimney.
Services Performed
- Chimney Sweeping
- Fireplace Repair
A

Review: Chimney Sweeping Service
5 years ago

Removed a large wood-burning fireplace insert and cleaned the chimney.

The service providers arrived on time and were very professional. They took care to protect the floor while they were cleaning the chimney, and cleaned up when they were done. I also asked their advice about replacing the fireplace insert since I was selling the house - the advice offered was thoughtful and geared toward my best interests, rather than just trying to sell me something.

Service Provider Response
Dear [member name removed]-Thank you for taking the time to write this wonderful report. We will do our best to keep our quality high. Please contact us if there are any problems.
Services Performed
- Chimney Sweeping
- Fireplace Repair
A

Review: Chimney Repair Service
5 years ago

Repaired and sealed the outside of the chimney and fixed the damper mechanism.

These folks are professionals - from the nice person who answers the phone to the gentleman who did the repair work at my home. I will definitely use them again should the need arise.
Services Performed
- Chimney Repair
- Fireplace Repair
B

Review: Fireplace Repair Service
5 years ago

repaired fireplace insert

Numerous problems with firepalce insert, for several years. .

Service Provider Response
This product is over 10 years old. Stock parts were not available. Most companies suggest replacing the entire appliance for thousands of dollars. Chim Cherie researched parts and took a risk; we guaranteed the appliance would work or the $650 would be put toward a new appliance. This took some time. Our response time was slow but quality excellent!
Services Performed
- Fireplace Repair
A

Review: Fireplace Repair Service
5 years ago

provided and installed a gas insert in our existing (but non-working) fireplace.

This company provided excellent quality and information. Everything we were told (such as the drawbacks of a ventless fireplace) tallied with information we had found on-line and helped us make a choice for standard vented insert. They had a good choice of styles and we got a really good price since it was out of season. Chim Cherie House of Fireplaces did not do the re-tile work necessary on the front of the fireplace but they did put is in contact with a reliable person for this work. The whole experience was positive and I would recommend this company to anyone wanting a gas insert. Best, this is not a chain but a locally owned company.
Services Performed
- Fireplace Repair
A

Review: Fireplace Repair Service
6 years ago

We purchased a Lopi high-efficiency wood burning fireplace insert from Chim-Cherie and their technician installed the wood burner as well as a flexible chimney liner and insulation in our older brick chimney.

They were punctual, and performed excellent and nicely finished detailed work. The estimate was fair and the we are very happy with the results. Our wood burning insert is now nearly 5 years old and still works very well, we have it inspected annually and burn between 2-3 cords of wood to supplement our heating during the winter months.
Services Performed
- Fireplace Repair
A

Review: Fireplace Repair Service
6 years ago

Chim Cherie House of Fireplaces installed a new fireplace for me.

It was a good experience. I would tell others that they would get good service.
Services Performed
- Fireplace Repair
A

Review: Fireplace Repair Service
6 years ago

Installed blowers in two gas fireplaces. I had previously purchased the blowers. The cost was for the house visit.

The technician was very knowledgable and was able to complete the work efficiently.
Services Performed
- Fireplace Repair

Want to see more ratings and reviews
from real customers?

Join Now

Already a member? Sign In.

Chim Cherie's House Of Fireplaces

Compare quotes from up to 3 masonry contractors!

About Us

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Chimney Sweeping Service

Review: Chimney Sweeping Service

Review: Chimney Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Review: Fireplace Repair Service

Similar Businesses in the Area

Umthun Construction

Dorrian Heating & Cooling

Adam Swets Handyman

MAWDSLEY HOME IMPROVEMENT