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Appliance Repair reviews in Des Moines

  • A
    Metro Appliance
    My dishwasher wasn't draining. Josh arrived within the specified time frame. Spent several minutes doing some troubleshooting. Eventually found a kink in the drain hose from when I had repaired a different issue a week before. He was able to unlink the hose.
    - Gabe F.
  • A
    Green's Appliance Heating & Cooling
    I���ve used Green���s many times over the past 18+ years (furnace, AC, etc.) and have always received great service. I was just at my mother���s house to let the technician in to repair her stove. They called me approximately 45 minutes ahead of time to let me know we were next up for service, and then again when the technician was on his way. They also sent me a text with an introduction to the technician (including a photo) so I would know who to look for. When Ty arrived at the door, he put booties on over his work boots to keep the carpet clean, even though I told him it wasn���t necessary. He figured out the problem quickly and gave me a price (down to the penny, including tax) for the work before replacing the igniter. He fixed the stove and even cleaned up the burners so they would work better. This company is extremely professional, and I would highly recommend them to anyone!
    - Anjanette H.
  • A
    Metro Appliance
    They attempted one solution which didn't work so they ordered a part. After the part came in, he discovered another solution without needing to install the part. So far my dryer is working without the noise.
    - Trudy T.
  • A
    Dan Can Fix It LLC
    Dan gave an overview of what he charged for a visit (trip charge, labor etc) over the phone, was able to schedule a date pretty quickly, and is one of the few service providers in the Des Moines area who fixes LG washers. The washer had not been leveled properly when it was installed, which caused the water to slosh out of the drum during the spin cycle and leak out the bottom. Dan leveled the washer and there have been no problems since then.
    - Dana V.
  • A
    Metro Appliance
    I tried sending an e-mail through Angie's List with my issue - no response. So, after three days I called the company. I called on a Wednesday and was told Monday was the first available day for a repairman. The repair was scheduled for between 9-11 am. I received a call shortly after 9 am from Josh who said he was on his way. He looked at the dryer and stated the thermofuse was blown and had to be replaced. He also cleared the blower housing. Everything was completed within 30 minutes.
    - Gail O.
  • A
    Green's Appliance Heating & Cooling
    The repair person came out on tume for appointment. He got the furnace started again and helped reset the thermostat to a more reasonable temperature. I would like to talk to them about a new furnace and a/c.
    - Lynette L.
  • F
    Westside Appliance Repair
    The smell persisted and we hired DM Repair Services to come look at it. Both technicians could smell the odor and on opening up the service compartment they found a paint scraper/putty knife next to the defroster coil. The plastic handle of the tool had melted and was clearly the source of the burnt plastic smell. Obviously, Doug left the tool there at his first visit (see attached pictures taken by the DM Repair Services technician and a close up of the tool we took upon removal.) To say that we are disappointed to have to pay another repair service to diagnose and correct the incompetence of your technician is an understatement. To have endured several weeks of exposure of our refrigerated food to potentially toxic fumes from the melted plastic handle of his tool is an even greater concern. At the very least we are owed us $175.00 for the charge DM Repair Service invoiced today. We wish we could include the picture of the putty knife that was in our fridge.
    - Mary K.
  • A
    Metro Appliance
    Good. Electrical connections for the dryer had already been verified, the exhaust vent had been cleaned, and access to the back of the dryer was available before calling for service. The technician called and arrived within the time frame given for the service date. He had the replacement part in his vehicle. From arrival to departure, the entire service call took less than 30 minutes.
    - Diane G.
  • C
    Metro Appliance
    Called for appointment on a Wednesday. Was told they are scheduling into next week. I asked for a Friday appointment the following week, and was told to call back next Wednesday if I wanted Friday service. They are apparently not able to schedule out 9 days. I chose not to call back, since today is Wed, and I couldn't get Friday service this week. Why would next week be any different?
    - Kristin M.
  • D
    Metro Appliance
    Last year I called to get my freezer repaired, they came out within a few days...ordered a part came back within a week $200-$300 later freezer was working. No complaints Today I called and told them the freezer was not working again and asked them to look up what happened before, I was told they don't do anything by computer and they only have paper copies...I asked her to look up the paper copy...she then told me they don't really keep any paper copies...at least not where she could access them. This is so unbelievable...how do you not keep records of what you do for customers, warranty concerns or call backs like my request. I decided to call another company...Metro Appliance either needs to get in the 21st century or better train their staff to explain this unexplainable business practice.
    - carl W.
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Appliance Services in Des Moines

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