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Chimney Sweeping reviews in Council Bluffs

Real People ~ Real Reviews ~ Real Results

  • Very professional, friendly, and informative. Scheduled quickly (next day!), communicated well, arrived on time, did the work, gave recommendations for repair on my chimney, and left a detailed overview of the work as well as an appointment reminder for next time. Great company to work with, would highly recommend their services.
    - Sarah H.
  • I contacted the company and told them that I would like to have a chimney sweep, inspection and clearly told them that we needed some work completed on the top of the chimney, as squirrels were coming into the chimney on a daily basis. We would get rid of one squirrel, and within hour,s another one was in the chimney. They stated they could come to our home and perform the services requested, the following Monday. I emphasized that the work would have to be completed that day, as we were leaving town for a week (the next day) and did not want to return to a chimney full of dead squirrels. The following Monday, the person who was to perform the services called and said they were running behind schedule and wanted to reschedule the appointment for a different day. I explained that I was not willing to reschedule to a different day, due to going out of town the next day, and the problem with the squirrels getting into the chimney. He sounded angry and said that it would be up to two or more hours past the scheduled time of 2pm. I agreed to have them come at any time, no matter how late, as the work needed to be completed that day. He showed up at 4pm, and was gone by 4:15pm leaving paperwork quoting the price for the sweep, disinfection and repairs to the screen to keep out the squirrels (the quote was almost $450.00). I called the company to verify the work was scheduled to be completed that day, not just receive a quote. The owner answered the phone and in between putting me on hold several times (she had other calls to answer), affirmed that the work order was completion of the tasks, not just a quote. When I told her the circumstances, her resolution was to put a call into the employee who had been to my home, to ask why the work was not completed. She put me on a three way call as she called his cell number. He did not answer, and she left a message for him to call me. To this day, no one from the company returned the call, completed the work or offered any explanation as to why the work was not completed, as promised.
    - Lisa V.
  • Punctual, professional, very helpful analysis and repair of my gas log fireplace.
    - steve s.
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Chimney Sweeps in Council Bluffs

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